Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,761 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website was user friendly - the variety and choice was perfect. And I just loved your discounts. Well done to you all!”

Helpful Report

Posted 8 months ago

Hello Yvonne! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our website user-friendly and appreciated the variety we offer. Best wishes, Rosie

Posted 8 months ago

“I loved the choice of size and colours and the beautiful combinations of flowers.”

Helpful Report

Posted 8 months ago

Hello Mary! Thank you so much for your glowing 5-star review! We’re thrilled to hear that you loved the choice of size, colors, and the beautiful combinations of flowers. Best wishes, Rosie

Posted 8 months ago

“Disgraceful customer service. My order arrived a day late and without the vase I had paid for. They offered me a derogatory online refund for the vase but not the postage as they are not responsible as the delivery company is a 3rd party! Not to mention the fact the flowers look nothing like the pictures and the roses are drooping. I will never use this company again.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not arrive as expected and that it fell short of both our standards and your expectations. We understand how disappointing it must have been to receive your flowers a day late, missing the vase, and in a condition that didn’t reflect what was pictured. While we do rely on third-party couriers, we take full responsibility for the service we provide and regret that our resolution did not meet your satisfaction. Your feedback is being taken seriously, and we’re reviewing this issue with our team to ensure improvements are made. Best regards, Rosie

Posted 8 months ago

“Always great quality and arrive on time”

Helpful Report

Posted 8 months ago

Hello Mandy! Thank you so much for your amazing 5-star review! We’re delighted to hear that you consistently find our quality great and that your orders arrive on time. Best wishes, Rosie

Posted 8 months ago

“Poor quality. Flowers dead after a few days. Won’t let me post photos to show just how bad. Don’t look anything like image advertised. Customer service not interested just want to offer a £10 voucher for more flowers. I’m amazed this company has so many 5 star reviews.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your concerns with us. I'm truly sorry to hear that your flowers did not last as you expected and that they did not match the images we showcase. We aim to provide the highest quality product, and it's disheartening to know we missed the mark in your case. We have reached out via email. Best regards, Rosie

Posted 8 months ago

“I ordered flowers to be delivered for my friends birthday for Friday. It’s now Saturday afternoon and they still haven’t arrived!! Stuck with royal mail somewhere so they will be dead if they ever get delivered. Absolutely appalling service”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear that your friend's birthday flowers have not arrived as expected. We understand how important timely delivery is, and it's disheartening to know our service did not meet your needs in this situation. Your feedback is crucial, and we will certainly look into this issue with our delivery partners to ensure it doesn't happen again. If there’s anything we can do to assist you further, please let us know. Best regards, Rosie

Posted 8 months ago

“Please do NOT order any flowers from this company as I have purchased a larger size of flowers for £50.50 and I could have purchased a far better quality and size of bunch of flowers for £20 from a supermarket. I have since found out their rating is very poor on Trust Pilot and sadly it’s not until I have contacted the appalling Customer Service that I have since looked at the reviews. AVOID at all cost !!”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your experience with us. I'm sincerely sorry to hear that the quality of the flowers did not meet your expectations. We aim to provide arrangements that are worth every penny, and it's disheartening to know we fell short in your case. I appreciate your feedback regarding our customer service as well. This information is crucial for us to enhance our services moving forward. Best regards, Rosie

Posted 8 months ago

“I ordered sunshine Apollo bunch of flowers and sadly they looked like they were stolen from an old gravesite”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback regarding your recent order. I'm genuinely sorry to hear that the flowers did not meet your expectations. We strive for quality and beauty in every arrangement, and it’s disappointing to know we missed the mark this time. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best regards, Rosie

Posted 8 months ago

“I had a terrible experience with Prestige Flowers for my anniversary. I placed an order expecting a beautiful arrangement to be delivered, but it never arrived. After reaching out to customer service, I was informed that an attempt was made to deliver the flowers, but no one was home. The issue is that I was home the entire time and did not receive any calls on the number I provided for communication. When I explained that I no longer needed the flowers and requested a refund, I was shocked to be told that they would not issue one due to the alleged delivery attempt. This lack of accountability and poor customer service is unacceptable. I would not recommend Prestige Flowers based on my experience. Save your time and money and choose a more reliable florist!”

Helpful Report

Posted 8 months ago

Hello Edmond, Thank you for taking the time to provide your feedback. I’m truly sorry to hear about the trouble you experienced with your anniversary order. We strive to deliver not just beautiful arrangements, but also a seamless service, and it’s disappointing to learn that we fell short in your case. I understand your frustration with the lack of communication about the delivery attempt, and I assure you that your comments will be taken seriously as we work to improve our customer service. I have reached out via email. Best regards, Ellie

Posted 8 months ago

“Flowers delivered ok anniversary bouquet £50,3 days later flowers dead & dropping petals ,contacted prestige to be told they only offered a 3 day guarantee, I have bought garage flowers for much less money that lasted twice as long! Offered a £10 credit on my next order, will not be using them again.”

Helpful Report

Posted 8 months ago

Hello Andy, Thank you for your feedback. I’m really sorry to hear that your anniversary bouquet didn’t last as long as you would have hoped. We aim to provide top-quality flowers, so it’s disappointing to learn that we fell short in this instance. I understand your concerns regarding the guarantee, and your experience is valuable as we work to improve our service. Best wishes, Ellie

Posted 8 months ago

“Absolutely shocking service..... I used them now a couple of times the 1st time the flowers arrived abroad on the promised day .....the 2nd time the flowers arrived delayed ....I thought I would give them the benefit of the doubt and try them again for international mothers day ordered beginning of the week with delivery for Friday yet again the flowers haven't arrived on the committed day and will possibly arrive Monday a couple days old Absolutely shocking never again”

Helpful Report

Posted 8 months ago

Hello Mark, Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced with your recent orders. We always aim to deliver on time, so it’s disappointing to know we fell short on that promise for you. I completely understand your frustration, especially when it involves special occasions. Your feedback is essential as we work to improve our services, and I assure you it will be taken into consideration to prevent similar issues in the future. Best wishes, Ellie

Posted 8 months ago

“Very unhappy with this florist. I ordered a large bouquet for my Aunt's Birthday and it was a small bouquet, if this was a large bouquet i wonder what a small one would look.like.Customer support full of excuses and unhelpful. I will never use them again. Prestige??? Absolutely not”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your feedback, and I'm really sorry to hear about your disappointment with your order. We strive to deliver the highest quality flowers, and it’s clear we let you down this time. I understand how frustrating it must be to receive something that didn’t match your expectations. I appreciate you reaching out about your experience with customer support, and I’ll ensure your comments are escalated for review. Your feedback is invaluable as we work to improve our services. Best regards, Rosie

Posted 8 months ago

“If I could give no stars, I would. Prestige using Royal Mail failed to deliver a bouquet to my daughter-in-law for her birthday in line with the commitment on their web site. Prestige's excuse was that the address I provided didn't include the house name, despite that fact that there is only one house at that number. As compensation I was offered a £15 voucher for the £55 flowers that I had ordered. What an insult!”

Helpful Report

Posted 8 months ago

Hello Marc, Thank you for sharing your feedback, and I'm truly sorry to hear about your disappointing experience. We completely understand how frustrating it must have been for your daughter-in-law not to receive her birthday flowers as expected, especially when you placed your trust in us for such a special occasion. We appreciate you highlighting the issue with the address details. While we do rely on complete and accurate information to ensure successful delivery—particularly when using external couriers like Royal Mail—we recognise that, in this case, our handling of the situation and the compensation offered may have fallen short of your expectations. For that, I sincerely apologise. I can see that this has been passed to our management team. Warm regards, Rosie

Posted 8 months ago

“I ordered a medium size Paris Bouquet (£55) and paid extra for next day morning delivery. To my horror, this turned out to be a worst bouquet that I ever received. It was stale with wilting roses and raw lily buds stuffed with more foliage than flowers and arrived late. It looked sick and nothing like the image displayed on the site. I’d strongly advise people to stay away from Prestige Flowers if they don’t wish to ruin their special occasion.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I sincerely apologise for the disappointment you experienced with your bouquet. It's disappointing to hear that the quality and timeliness of your order did not meet our usual standards, and I completely understand how this could impact a special occasion. We aim to deliver beautiful and fresh flowers, and I regret that we fell short this time. Your comments have been noted, and we are continuously working to improve our services. I can see that our customer service team is looking into this. Best wishes, Ellie

Posted 8 months ago

“Ordered the Sunkissed Delight flowers for a friend and she is over the moon with them. She says they arrived well packed in a lovely box and the flowers are beautiful. Thank you very much for making her happy.”

Helpful Report

Posted 8 months ago

Hello Keith! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your friend loved the Sunkissed Delight flowers and that they arrived in perfect condition. Best wishes, Rosie

Posted 8 months ago

“REally easy to order and send flowers. Awesome really like it.”

Helpful Report

Posted 8 months ago

Hello Brian! Thank you for your amazing 5-star review! We’re delighted to hear that you found ordering and sending flowers so easy. Best wishes, Rosie

Posted 8 months ago

“Extremely disappointed with their flower delivery service. Apparently next day is only available anywhere but Scotland. Twice now I have ordered from them where the date I selected for delivery was no issue until I had paid and then they changed the delivery date to a day or two later!! If you can’t deliver to that location next day, specify and do not process the payment. I could have ordered from someone else!!!!”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear about the disappointment you experienced with your flower delivery. I understand how frustrating it can be when expectations aren’t met, especially after placing an order with specific dates in mind. We aim to provide clear communication around our delivery options, and I regret that this wasn’t your experience. While occasional delays can occur when delivering to areas such as Scotland, Northern Ireland, and other remote locations, in this case, the date was adjusted because the order was placed after our 10pm cut-off for next-day delivery, as outlined by our team. If you’d like to discuss this further, please feel free to reach out to us directly. Best wishes, Ellie

Posted 8 months ago

“Absolutely disastrous experience - will never order again. Ordered birthday flowers for delivery May 7 which never arrived even after confirmation of order delivery details and day. Then follow up was appalling asked me 3 times for delivery address and now just sent me tracking reference with the Royal Mail - can you imagine the state the flowers will be in if/ when they finally arrive- total rip off ! Learnt my lesson ! Stay local ..”

Helpful Report

Posted 8 months ago

Hello, We're truly sorry to hear about your experience and understand your frustration. We strive to provide timely deliveries and excellent service, and it seems we missed the mark this time. Your feedback is invaluable, and we will use it to improve our processes. I have reached out via email. Best wishes, Ellie

Posted 8 months ago

“I’m extremely disappointed with Prestige Flowers. I ordered a bouquet for my anniversary, but it never arrived. Despite my attempts to contact customer service they were closed and that’s when I knew they will not deliver them . This experience ruined a special occasion for me, and I would not recommend them to anyone looking for reliable flower delivery. Save your time and money! And if you see this review by today don’t attempt to deliver just keep them flowers and the money hope u invest them on better service”

Helpful Report

Posted 8 months ago

Hello Edmond, Thank you for sharing your feedback, and I’m truly sorry to hear about your recent experience with Prestige Flowers. I completely understand how disappointing it must have been not to receive your bouquet on such a special occasion. I’ve reviewed your order and can confirm that a delivery attempt was made yesterday, as requested, but unfortunately, there was no answer at the address. Our customer service team noted this earlier today. I’m also sorry to hear that you were unable to get in touch with us yesterday. While our phone lines and Live Chat close at 5 pm, we do have a team available via email outside of these hours to assist with queries. Best wishes, Ellie

Posted 8 months ago

“Order flowers a little birthday cake and a card yesterday was delivered today for my step mums birthday she as just text me saying she’s very happy and love them , will definitely order again”

Helpful Report

Posted 8 months ago

Hello Korinna! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your step mum loved her birthday delivery and that it brought her so much joy. Best wishes, Rosie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,761 reviews