Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,199 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I called them today regarding an attempt to re-schedule a delivery due to the recipient not being in the country (away for holiday) but unfortunately Jess, the customer service team wasn’t able to help. Upon received by a neighbour, the picture showed it wasn’t the flowers that I ordered. It looks absolutely different from what I expected. I had a very disappointing experience throughout whole process of purchasing.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re truly sorry for any disappointment caused on this occasion. Unfortunately, as your request to change the order was made on the day of delivery, the bouquet had already been dispatched, so we were unable to make the amendment for you. We also apologise for any dissatisfaction with the bouquet you received. Please note that the bouquet you ordered was our Florist’s Choice option, and as explained in the product description, it may differ from the images shown online. If there’s anything further we can do to help, please let us know. Warm regards, Rosie

Posted 1 year ago

“I always get flowers from prestige flowers their flowers are stunning”

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Posted 1 year ago

Hello! Thank you for your amazing 5-star review! We are so happy to hear that you find our flowers stunning. It’s our passion to create beautiful arrangements that delight our customers. We’re grateful for your continued support and look forward to brightening your days with our blooms! Warm wishes, Prestige Flowers

Posted 1 year ago

“Regular customer for years and recently the quality of the flowers has really gone down. I’m so embarrassed at the last 2 deliveries, in June and now July. A bunch of peonies arrived with several dry/dying already, which continued, they never bloomed. Then yesterday I saw my niece received a really poor bouquet of flowers, with roses dying already and several lilies that had broken off already. I am so embarrassed and upset, especially considering the amount of money I spent. Supermarket flowers would have been better and my gifts looked awful in comparison to other bouquets received.”

Helpful Report

Posted 1 year ago

Hello Tash, I’m truly sorry to hear about your recent experience with our flowers. It’s disappointing to know that we haven’t met the high standards you’ve come to expect from us. We take great pride in delivering beautiful blooms, so it’s upsetting to learn this hasn’t been the case for you recently. Your feedback is very important to us, and I’ll make sure it’s shared with our team as we work to improve our service. Thank you for taking the time to let us know. Could you please email some photos of the bouquets to enquiries@prestigeflowers.co.uk, including your order numbers and ‘REVIEW’ in the subject line? This will help us investigate the issue further. Warm regards, Rosie

Posted 1 year ago

“I bought my Mum some flowers as a get well soon due to her having an operation. The flowers came and were Beautiful, she was really pleased with them. 4 days later the flowers were dead. I contacted customer services and because they have a 3 day window policy and I complained on day 4 they offered me a £10 voucher. Why would I want a voucher when I wouldn’t buy from you again? They wouldn’t even give me £10 back! Really unhelpful and don’t seem to have very good customer service. All they do is quote the policy and procedure’s!”

Helpful Report

Posted 1 year ago

Hello Steve, I’m truly sorry to hear that your flowers didn’t last as expected and that our customer service didn’t meet your needs. It’s upsetting to learn about your experience, especially given the circumstances. We always strive to provide the best for our customers, and your feedback is vital in helping us improve. I appreciate you bringing this to our attention, and I’ll ensure that your comments are forwarded to the appropriate team. Warm regards, Katie

Posted 1 year ago

“Beautiful flower arrangements with lots of address on choices for any occasion and delivers to Northern Ireland. Very easy to order online with next day delivery available. I will be using Prestige flowers from now on . Thank you”

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Posted 1 year ago

Hello Caroline! Thank you so much for your fantastic 5-star review! We are thrilled to hear that you found our flower arrangements beautiful and easy to order. It’s wonderful to know we can deliver smiles to Northern Ireland and beyond! We look forward to being your go-to for all your flower needs. Warm wishes, Prestige Flowers

Posted 1 year ago

“I am 80 yrs old and your site is so easy to follow. Fantastic”

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Posted 1 year ago

Hello Sandra! Thank you for your fabulous 5-star review! We are so delighted to hear that our site is easy to follow for you. It warms our hearts to know we can make your experience enjoyable. Your feedback truly motivates us to keep delivering the best service possible. Warm wishes, Prestige Flowers

Posted 1 year ago

“I received a bouquet and teddy that my partner had ordered. He had paid £10 extra for an upgrade to the bouquet as he liked the look of the pictured bouquet online. When it arrived, it was half the size, nothing like the picture and resembled some supermarket flowers. When he contacted customer services, he got a snotty reply saying that the bouquet was sufficient for the price he paid and that they would not be refunding any money!”

Helpful Report

Posted 1 year ago

Hello, I sincerely apologise for the disappointment you faced with your order. It’s disheartening to learn that the bouquet did not meet your expectations, especially after an upgrade was made. Your experience with our customer service is concerning, and I appreciate you bringing it to our attention. We continually strive to improve our service, and your feedback will certainly help us understand where we can do better. Warm regards, Rosie

Posted 1 year ago

“Just a warning to everyone who buys flowers from here. We bought flowers for a 40th wedding anniversary for last Saturday, we bought these days in advance which gave us an option for the delivery. On Saturday the courier confirmed delivery then later on during the day cancelled delivery explaining that our delivery was delivered to the wrong hub. We contacted Prestige who basically washed their hands with our orders & said the courier is at fault but give them 3 days. Then they would look into our complaint, 3 days sitting in the hub omg Prestige you really need to sort out your customer service! Great at taking your money but absolutely clueless about customer care. Your loss someone else gain!”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for sharing your concerns. I genuinely apologise for the inconvenience you've faced with your flower delivery. It's disappointing to hear that your order was not fulfilled as expected, especially for such a significant occasion. While we strive to work closely with our delivery partners, we understand that any issues they encounter reflect on us. I appreciate your feedback regarding our customer service, and please rest assured that we will take it into consideration as we move forward. Warm regards, Rosie

Posted 1 year ago

“Absolutley disgusting service. All 3 bouquets sent to wrong address & wouldn't even compensate me. Offered me a measly £20. I would urge people not to use these people. I ordered as a thank you to people who helped with my dear mothers funeral. I can only thank God I didn't order her funeral flowers from them. One star is far too good but unfortunately it doesn't give the option of zero stars. Please save your money & shop elsewhere”

Helpful Report

Posted 1 year ago

Hello Linda, I’m truly sorry to hear about your experience with our service. It’s incredibly disheartening to learn that your bouquets were sent to the wrong address, especially during such an important time. I understand how disappointing this must be, and I apologize for any distress it caused. While we work hard to resolve issues as they arise, I appreciate your feedback regarding our compensation offer. We are always seeking ways to improve our service and your comments will certainly help us in that regard. We rely on our customers to provide accurate and complete delivery details to help ensure that orders reach the intended recipient as requested. Warm regards, Katie

Posted 1 year ago

“My Nan (aged 93) was over the moon with her beautiful flowers this morning. Thank you Prestige Flowers.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your amazing 5-star review! We're so glad to hear that your Nan was over the moon with her beautiful flowers. It brings us joy to know we could brighten her day. Your appreciation means so much to us, and we can’t wait to help you create more special moments in the future! Warm wishes, Prestige Flowers

Posted 1 year ago

“Customer satisfaction is clearly not something they care about. I ordered a birthday bouquet for my wife. It came past 8pm! They day had gone by that point. I raised a complaint with them, asking for a refund on the delivery and they passed the buck to the delivery company they use. This is the definition of lazy and poor customer service, rather than attempt to resolve the issue and retain a customer you ‘get out of it’ on a technicality, blaming logistics. If your outsourced delivery company is getting things wrong then it’s your problem as well Prestige Flowers. You don’t operate independently from the delivery service you use, you work WITH them. So if they’ve messed up, I’d expect you to be rectifying that. After all, you’ve chosen to go with that delivery service and they operate as a representative of Prestige Flowers. I won’t be using Prestige again, my wife recieved flowers from friends, who use other companies (bloom & wild). Those orders actually got delivered during the day! I know where to go next time.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear about your experience with the delivery, and I completely understand how disappointing it must have been for your special gift to arrive late. We always aim to provide the best possible service, and it’s regrettable that we fell short this time. While we work closely with our delivery partners, we recognise that any delays ultimately affect your experience with us. Your feedback is valuable, and we’ll take it into account as we review and improve our delivery processes. Unfortunately, as we use a third-party courier, we’re unable to guarantee specific delivery times—the couriers arrange their own delivery routes independently. We do sincerely apologise for any upset or inconvenience this may have caused. Warm regards, Team Prestige Flowers

Posted 1 year ago

“My daughter ordered for me on my birthday yesterday and half the bouquet is dead its looks like very old bouquet you people sent me. When I sent pictures to my daughter she was very disappointed. You people charged alot and not taking any responsibility to make sure we received fresh bouquet or not. Shame on you people.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry to hear that the bouquet you received did not meet your expectations, especially on such a special occasion as your birthday. It’s always our goal to ensure our flowers arrive fresh and beautiful, and I regret that we fell short in your case. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“I ordered some flowers for my sister in law who had just had major surgery, Inwas excited for her to receive them. I after receiving a phone call to thank me, she told me that the box the flowers came in was smashed all over the top & had broken some of the bulbs off but it wasn't a problem she had taken them off. She isn't one for making a fuss but I was very disappointed to which I explained on live chat. I sent a photo of the box which in my opinion should have been enough being the state of it but unfortunately it wasn't enough proof so they offered me £10 voucher that I declined which I personally thought was an insult. I will not be using prestige flowers again & I will not be recommending them either.”

Helpful Report

Posted 1 year ago

Hello Tracy, Thank you for sharing your feedback with us. I’m genuinely sorry to hear about the condition in which the flowers arrived and the disappointment this has caused. We strive for a high standard of quality and service, and it’s disheartening to know that we missed the mark. I appreciate you providing details about your experience and understand how frustrating it can be when things don’t go as expected. Please rest assured that we take all customer feedback seriously as we work to improve our services. Thank you for bringing this to our attention, and we hope for the opportunity to regain your trust in the future. Warm regards, Tom

Posted 1 year ago

“I’ve never experienced such beauty and care in a flower delivery until I ordered from [Company Name]! The blooms arrived fresh, vibrant, and arranged with true artistry. You can tell they put love into every petal. Whether you're celebrating, apologizing, or just brightening someone’s day—this is the ONLY place to trust with your flowers. 💐✨ Customer service was flawless, delivery was right on time, and the reaction from my loved one? Tears of joy. 💖 Highly recommend to anyone who wants to make a moment unforgettable. 🌷 A little magic in every bouquet! 🌷”

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Posted 1 year ago

Hello Chijioke! Thank you for your wonderful 5-star review! We are absolutely thrilled to hear that you experienced such beauty and care with your flower delivery. It's heartwarming to know our blooms brought tears of joy to your loved one—what a perfect reaction! Your recommendation means the world to us, and we can’t wait to help you create more unforgettable moments in the future. Warm wishes, Rosie

Posted 1 year ago

“I posted anonymously 6 days ago about a bouquet half the size of what is shown online and was told by online chat that the buds were yet to open. I have ordered casually for my friend for years and never been disappointed. The flowers have always lasted up to 2 weeks. Firstly there was very few buds to open and secondly here is what is left of them after 6 days. I can see so many poor reviews of similar nature and yet customers are being ignored and fobbed off. I will never order from prestige again. So much for customer care. Also, my photos are not uploaded to my last review and will not upload to this review.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your concerns with us. I'm truly sorry to hear that your recent experience didn't match up to your expectations. We always aim to provide high-quality flowers and a positive experience for all our customers, and I regret that we fell short in this instance. I understand your frustration regarding the size and longevity of the bouquet, and your feedback is invaluable in helping us improve our services. I assure you that we will take this matter seriously and look into it further. Thank you for your ongoing support over the years, and we hope to regain your trust in the future. Warm regards, Rosie

Posted 1 year ago

“I ordered the flowers for my partners birthday whilst I was away on business. The flowers arrived on time and initially looked ok, although a bit sparse for the price paid. However, WITHIN 24 HOURS the Roses had dropped and died and the calla lillys stems had turned to mush, therefore the main features of the bouquet had to be thrown away. When I returned after 5 days my partner explained what had happened, but it was Friday, too late to call the help line. I communicated by email and got the response that because I had not taken photographic evidence they could not do anything about my complaint. I mean who warns the recipient of your gift to take photos if the flowers die? After pushing they offered a 10 pounds voucher to spend on their "prestige flower Service". Of course, I declined the 10 pounds voucher as I would never go near them again and I would recommend anyone else to do the same. Having posted my review, I notice the majority are also 1 star, that is actually because you cannot award zero stars.”

Helpful Report

Posted 1 year ago

Hello Anthony, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience with the flowers and how they did not meet your expectations. It’s disheartening to know that they didn’t last as they should have, especially on such a special occasion. I understand your frustration regarding the response you received from our team. We strive to ensure that all our customers are satisfied and your comments highlight areas where we can improve. Your feedback is important, and I assure you it will be taken seriously as we work to enhance our service. Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in us. Warm regards, Team Prestige Flowers

Posted 1 year ago

“Had some flowers delivered sent for an anniversary, to say poor quality is an understatement! Half the roses were going brown on the petals and when you removed the abundance of foliage your left with a smaller bunch you would buy from a supermarket! Don't waste your money!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I’m really sorry to hear about your disappointment with the quality of the flowers you received. It’s disheartening to know that they did not meet your expectations, and I completely understand your frustration. We strive to provide beautiful blooms and exceptional service, and I regret that we fell short in this instance. Your comments are very important to us, and I assure you that we will be looking into your concerns closely to make necessary improvements. Thank you for sharing your experience, and we hope to have the opportunity to restore your faith in us in the future. Warm regards, Rosie

Posted 1 year ago

“Terrible customer services, no..accountability for their own website issues, comms to royal mail from them as per advice from royal mail.saying the sender requested this and denied by customer services at Prestige flowers. I have never dealt with a florist that thinks it's ok for flowers to stay with royal mail for 3 days and not care about customer service or expectations.”

Helpful Report

Posted 1 year ago

Hello, I’m sorry to hear about your recent experience with us. It’s disappointing to learn that our service did not meet your expectations, especially regarding the communication with Royal Mail and the delivery timeframe. We aim to provide the best possible service to all our customers, and it’s clear that we did not achieve that in this case. Your feedback is important to us, and I assure you that we will take your comments seriously to improve our processes. Thank you for bringing this to our attention, as we strive to better our customer experience. Warm regards, Rosie

Posted 1 year ago

“I really wished I had read the reviews before ordering from this company. The flowers I ordered were delivered a day late and looked nothing like the photo. They were almost dead a couple of days later. I contacted customer service and they said there was nothing they could do. I would never use them again”

Helpful Report

Posted 1 year ago

Hello, I'm truly sorry to hear about your experience with the delivery and quality of the flowers. We always strive to provide beautiful arrangements that bring joy, and it's disheartening to know we didn’t meet your expectations this time. Your feedback is crucial to us, and we take such matters seriously. We will be reviewing your comments closely to ensure we can improve our services for future customers. Thank you for sharing your concerns, and we hope to have the chance to make things right in the future. Warm regards, Rosie

Posted 1 year ago

“I ordered flowers to be sent the next day for my sisters birthday. When she received them they looked nothing like the photo. The flowers are drooping and almost dead. I would not order from this company again and want my money back. The quality is not even worth 1 star.”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear that the flowers didn’t meet your expectations and were not in the condition you hoped for your sister’s birthday. We strive to ensure that all our arrangements are of the highest quality, and I regret that we fell short in this instance. Your feedback is important to us, and I assure you that we will look into this matter thoroughly. We genuinely appreciate you bringing this to our attention. Thank you for your understanding, and we hope to earn your trust back in the future. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,199 reviews