Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,761 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered flowers for delivery 27 April, and they have still not arrived. I requested a refund of the delivery fee after they had not been delivered on the date requested, and they kept offering me a credit for future orders! I would not be ordering again, and strongly recommend you take your money to a reputable florist, please avoid! Still waiting on my refund unfortunately”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your flowers did not arrive on the requested date and that you are facing difficulties with the refund process. Your concerns are important, and I understand the frustration you must be feeling. We aim to provide excellent service and it’s disappointing to know we missed the mark in your case. I assure you, we will work on addressing these issues to improve our customer experience. I can see that this has since been resolved. Best wishes, Ellie

Posted 8 months ago

“Always a great service and beautiful flowers.”

Helpful Report

Posted 8 months ago

Hello Kellie! Thank you for your fantastic 5-star review! We're so happy to hear that you enjoyed our service and found our flowers to be beautiful. Best wishes, Rosie

Posted 8 months ago

“The site has a lot to offer and the chat bot is also helpful. I think the minimum spend to receive a discount is a bit high however. Maybe that is a good price for most vouchers but for student discount to be set at the same price of £29.99 is a bit harsh in my opinion”

Helpful Report

Posted 8 months ago

Hello George! Thank you for your thoughtful 4-star review! We’re pleased to hear that you find our site useful and that the chatbot has been a helpful resource. Your feedback regarding the minimum spend for discounts is valuable, and we understand how that could be a concern for students. We’re always looking for ways to enhance our offerings, and your comments will certainly be taken into consideration. Best wishes, Rosie

Posted 8 months ago

“I ordered flowers for our goddaughter for the birth of her wee girl. They never arrived Apparently left in a safe place No photo as proof No note given to the recipient that they were left somewhere else And of course no refund Will never use again”

Helpful Report

Posted 8 months ago

Hello Charlotte, Thank you for sharing your experience, and I’m really sorry to hear about the issues with your order. It’s understandably frustrating when something special does not arrive as expected, and I can certainly understand your disappointment. We always aim to ensure our deliveries are handled with care, and it seems we fell short in this instance. We will use this feedback to continue to improve our service going forward. Best wishes, Rosie

Posted 8 months ago

“I love the convenience of this website as I always order from the USA for gifts to be delivered in the UK. The only issue I have is when I want to send more than one item to the same address. There is no option to link the gifts to one delivery and to pay one delivery fee. Other than that, I love this website!”

Helpful Report

Posted 8 months ago

Hello Tina! Thank you for your lovely 4-star review! We’re delighted to hear that you find our website convenient for sending gifts internationally. We appreciate your feedback about linking multiple items for a single delivery fee, as it’s always helpful to know how we can improve the shopping experience. Best wishes, Rosie

Posted 8 months ago

“Excellent service so far”

Helpful Report

Posted 8 months ago

Hello! Thank you for your wonderful 5-star review! We’re thrilled to hear that you’ve had an excellent experience with our service. Your satisfaction is our top priority, and we’re glad that we could meet your expectations. Best wishes, Rosie

Posted 8 months ago

“flowers were bought for me as a gift foliage limp and list colour and roses were dead within 4 days. very disappointing”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about the condition of the flowers you received. I understand how disappointing it must be to see foliage that is limp and flowers that wilt within just a few days. We strive to deliver the highest quality products, and it's clear that we fell short in this instance. If you haven't already, please reach out to enquiries@prestigeflowers.co.uk with your delivery details and 'REVIEW' in the subject line. Please also include some images of the bouquet. Thank you for bringing this to our attention. Best wishes, Rosie

Posted 8 months ago

“Very quick turnaround from ordering the night before to receiving in the afternoon. Was not very impressed with the bouquet though, I selected the large bunch but it looks to be a small.”

Helpful Report

Posted 8 months ago

Hello! Thank you for taking the time to share your thoughts. We’re glad to hear you appreciated the quick turnaround time for your order. However, we're sorry to learn that the bouquet didn’t meet your expectations, especially regarding the size. Your feedback is important to us as we continually strive to improve our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 8 months ago

“I received a beautiful bunch of flowers for a special occasion yesterday. They were cream an pink roses . I have followed tge instructions by cutting off 2cm of the stem at an angle . They ave been placed in the shade . I am so disappointed. There is obviously a problem with the pink variety of roses. .hoping you can send a Fresh bunch please .one day old is not acceptable. Please can I have a reply . Kathryn”

Helpful Report

Posted 8 months ago

Hello Kathryn, Thank you for taking the time to share your experience. I'm truly sorry to hear that your roses did not meet your expectations and that you are feeling disappointed. We aim to provide beautiful and fresh flowers for every occasion, and it’s clear we missed the mark this time. If you could please reach out to enquiries@prestigeflowers.co.uk with your details, we would be more than happy to assist you further and find a resolution. Please include some images in your email. Best wishes, Rosie

Posted 8 months ago

“Is this a real company or is it fake? Ordered flowers May 2., it still hasn't arrived. Several attempts to reach customer service. No answer on mail and the phone number doesn't seem to be in use. If this really is a company it certainly is the worst customer service I've ever experienced in UK. Shame on you.”

Helpful Report

Posted 8 months ago

Hello, I truly appreciate you sharing your experience with us, and I am sincerely sorry to hear about the issues you've faced with your order. I understand how concerning and frustrating it must be to not receive your flowers and to struggle with reaching our customer service. I can confirm that our customer service team responded to your email on the morning of May 6th, and we received your reply the following day. This matter is currently being looked into. Additionally, please note that our phone lines are open and fully operational. Thank you for your patience. Best wishes, Rosie

Posted 8 months ago

“Easy to use website, good selection of flowers, cards presants and a free voice message( if you want to send one) Im happy to have an account with Prestige flowers, I took the very reasonable account option for a year so, when I send flowers again, I dont pay any more delivery charges.”

Helpful Report

Posted 8 months ago

Hello! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our website easy to use and appreciated the variety of flowers and gifts we offer. It's great to know that you took advantage of our annual account option to save on delivery charges. Best wishes, Rosie

Posted 8 months ago

“It's great to see an online florist that offers options for Interternational Mother's Day for those of us living overseas. It would be useful if the field for billing adddresses includes an option to select another country, just for the reassurance that your order is going to be accepted. I also really appreciated paypal being a payment option. Lovely range of flowers to choose from. Thank you.”

Helpful Report

Posted 8 months ago

Hello Helen! Thank you for your thoughtful 4-star review! We’re so glad to hear that you appreciate our options for International Mother's Day and the range of flowers we offer. Your suggestion about adding a billing address country selection is very helpful, and we’ll definitely take it into consideration. It’s great to know that you found PayPal convenient too. We look forward to serving you again soon! Best wishes, Rosie

Posted 8 months ago

“Excellent choice of flowers”

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Posted 8 months ago

Hello Trish! Thank you for your wonderful 5-star review! We’re so pleased to hear that you think we have an excellent choice of flowers. Best wishes, Rosie

Posted 8 months ago

“My ten stems of peonies arrived with 2 stems dead. I complained and sent photographic evidence to the company. They were very rude and basically blamed me. Never use them again. Customer service is appalling.”

Helpful Report

Posted 8 months ago

Hello Fiona, Thank you for taking the time to share your concerns. I’m truly sorry to hear about your experience with your order and the way your complaint was handled. It's disappointing to know that the quality of service you received did not match your expectations. Your feedback regarding our customer service is important to us, and I assure you that we will use it to improve our processes. We strive to provide the best possible experience, and I apologise that we let you down this time. I have reached out via email. Best wishes, Ellie

Posted 8 months ago

“After shopping around online for flowers I gave up and had a look on your website and found a bunch of flowers for a really good price I was sold not to crazy of a price and when went to check out they where on sale even better and will be here tomorrow amazing”

Helpful Report

Posted 8 months ago

Hello Siobhain! Thank you for your amazing 5-star review! We're delighted to hear that you found a beautiful bouquet at such a great price. We hope the flowers are enjoyed! Best wishes, Rosie

Posted 8 months ago

“Great service never had a problem”

Helpful Report

Posted 8 months ago

Hello Steven! Thank you for your fantastic 5-star review! We’re thrilled to hear that you’ve consistently enjoyed great service with us. Best wishes, Rosie

Posted 8 months ago

“my sister recently had a stay in hospital and my daughter sent her some flowers on her arrival home, i have previously used Prestige and didnt hesitate to use them again, big mistake. The flowers delivered where not at all like the pictured bouquet, she had also paid extra to upgrade, what my sister received was a nothing like the picture, certainly not worth the money paid and on contacting customer service was told a manager had looked at the photos we enclosed and deemed them perfectly acceptable.A lot of the flowers didnt even make the vase they were half dead. I am furious to say the least. Will never use again”

Helpful Report

Posted 8 months ago

Hello Denise, Thank you for your feedback. I'm genuinely sorry to hear about your experience with the flowers delivered to your sister. We take pride in providing high-quality arrangements, and it’s disheartening to know we fell short this time. I understand your frustration regarding both the quality of the flowers and the response from our customer service team. This is certainly not the standard we strive for, and your comments will be taken seriously to help us improve. If you would like to discuss this further, please reach out to us directly. We appreciate your feedback and hope to regain your trust in the future. Please be sure to include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 8 months ago

“The worst flower delivery company ever. Flowers ordered on May 2nd for May 4th for Mother’s Day, by now May 6th flowers not delivered and they refuse any responsibility for it and not providing any refund. Be careful with these scammers!”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with your order. We strive to provide timely and reliable delivery, and it’s disappointing to know we fell short in your case. I understand how frustrating it is when expectations are not met, and your feedback is important to us. We can see from the tracking link that delivery was attempted on the chosen date but there was no answer. Best wishes, Rosie

Posted 8 months ago

“Received bouquet of peonies on second day they were like 10 days old. Leafs hinging down and some of the leafs start become dry. I contacted customer service and sent fotos. Reply killed me. The professional florist says that is nothing wrong with them. Definitely not gonna use this lot again and would not recommend for sure.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about the condition of your bouquet. It’s always our goal to deliver fresh and beautiful flowers, and I understand how disappointing it must be to receive them in less-than-perfect condition. I appreciate you reaching out to our customer service with your concerns. We take customer feedback seriously, and I'll ensure that your comments are reviewed by our team. We're continuously working to improve our services, and your experience is invaluable in that process. Best wishes, Rosie

Posted 8 months ago

“Dont use this company. I purchased a bouquet for my sister as a thank you. They arrived promptly but, sadly, this is the only positive. The day after receiving them, they were limp and dying. After emailing customer service, I was advised that 'After showing the florist manager the photographs that you have provided us with they have advised that they cannot see any evident quality issue. The bouquet received is of good quality and the correct size was delivered.' See for yourself and if you want a limp bouquet after 1 day! Then Prestige Flowers is the place to go! Ive shared what I order, and what I received 😞”

Helpful Report

Posted 8 months ago

Hello Sharon, I’m really sorry to hear about your experience with the bouquet, and I appreciate you taking the time to share your feedback. We aim to deliver flowers that bring joy, and it's disappointing to learn that this was not the case for your sister’s order. After your report, we did check with our florist team regarding the quality concerns, but I understand how disappointing it must be when expectations aren’t met. We truly value your comments, as they help us improve our services for all customers. I can see that our customer service team advised allowing a couple of days while following the care guide. If there’s no improvement after that time, you're welcome to send over more images, and we’ll be happy to assist you further. Our flowers are delivered in a box, and sunflowers, in particular, require light to thrive. This is why we recommend giving them some time to bloom fully after delivery. Warm regards, Rosie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,761 reviews