Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,761 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely awful service,no help at all ,I’d advise anyone not to use this service ,if you make a mistake on your delivery form there not willing to help to amend it,Thank you for nothing!!!!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I’m sorry to hear about your experience. I understand how frustrating it can be when things don’t go as expected, and how important it is to receive support in resolving such issues. While we always do our best to accommodate order amendments, it's not always possible. I'm truly sorry we were unable to do so in this instance. Best wishes, Katie

Posted 8 months ago

“Very disappointed, I sent flowers to my girlfriend they arrived 5 days after the expected arrival date all brown and withering. so much for a romantic gesture... I cant recommend this company, why risk it?”

Helpful Report

Posted 8 months ago

Hello Adam, Thank you for taking the time to share your experience, and I'm truly sorry to hear that your order did not arrive as expected. It’s incredibly disappointing when a kind gesture ends up falling short, and I completely understand your frustration. Your feedback is very important to us, and I would like the opportunity to address this issue. If you could please reach out to us at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, we would be glad to investigate further. Best wishes, Rosie

Posted 8 months ago

“lots of lovely choices. website easy to use.”

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Posted 8 months ago

Hello Susan! Thank you for your lovely 5-star review! We’re delighted to hear that you enjoyed our range of choices and found our website easy to navigate. Your feedback is invaluable, and we look forward to having you shop with us again! Best wishes, Rosie

Posted 8 months ago

“Beautifully packaged for safe delivery, I’ve ordered twice as they were just so beautiful I had to , would recommend to everyone I know , Thank you .”

Helpful Report

Posted 8 months ago

Hello Lynne! Thank you for your wonderful 5-star review! We’re thrilled to hear that you loved the packaging and found our flowers so beautiful that you decided to order again. Your recommendation means the world to us! We can’t wait to delight you with more blooms in the future. Best wishes, Rosie

Posted 8 months ago

“My wife was sent a bouquet from Prestige Flowers. The roses and snapdragons were virtually dead. When we tried to follow this up with Prestige, at every point they put an obstacle in the way of dealing with the complaint. Every excuse possible to avoid having to deal with the fact that the flowers they sent were not acceptable. Please avoid this company if you want good flowers and a reasonable standard of customer service.”

Helpful Report

Posted 8 months ago

Hello Chris, Thank you for taking the time to share your experience. I'm really sorry to hear that the bouquet your wife received did not meet the quality we strive for. It's particularly disappointing when it comes to special occasions, and I understand how frustrating this must be for you. I appreciate your feedback regarding the communication with our team, and I would like to resolve this for you. Please could I ask for your wife to reach out to enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 8 months ago

“I was very disappointed with the flowers I purchased for my son and his wife for their 1st wedding anniversary. The letter box bouquet cost me £33.48 (inc p&p). I expected my order to resemble the photograph from which I placed my order however that was not to be. I have attached photos for comparison. The first photo from your website the second photo what we received. However delivery was good.”

Helpful Report

Posted 8 months ago

Hello Helen, Thank you for your review, and I'm truly sorry to hear that your recent order did not meet your expectations for such a special occasion. It’s disappointing when the flowers don’t reflect what was promised, and I appreciate you sharing your concerns along with the comparison photos. Your feedback is invaluable to us, and I would like to investigate this further to ensure we can improve our service. I have reached out via email. Best wishes, Ellie

Posted 8 months ago

“I live in Canada and always order flowers from you for my family in England. I am never disappointed with the quality of the arrangements and the excellent service. I highly recommend you to others who may be interested.”

Helpful Report

Posted 8 months ago

Hello Philippa! Thank you for your amazing 5-star review! We’re so happy to know that you consistently have a great experience ordering for your family in England. Your kind words about our quality and service mean a lot to us, and we truly appreciate your recommendation to others. We look forward to serving you again soon! Best wishes, Rosie

Posted 8 months ago

“A birthday gift, whilst the lilies were fresh and in good condition, the roses were tired and poor quality with one broken. Certainly wouldn’t use or recommend this company. It would seem I’m not alone judging from other comments.”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your feedback. I’m genuinely sorry to hear that your recent experience did not live up to expectations. It’s disappointing when flowers intended for a special occasion aren’t in the best condition, and I truly appreciate you pointing this out. Your experience matters to us, and I would like to look into this further. If you could please email us at enquiries@prestigeflowers.co.uk with any details and images you may have, it would help us address the situation. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 8 months ago

“recieved flowers from friends for my birthday quite dissapointing looked ok when they arrived but by the next day many were lifeless and some dead so dissapointed for me and my friends who sent them to me . Wont reccomend to anyone”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your recent experience with the birthday flowers. It’s disappointing when a gift from friends doesn’t meet expectations, especially when it’s meant to bring joy. Your comments about the flowers losing their freshness so quickly are concerning, and I appreciate you bringing this to our attention. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk with any details and images you may have. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 8 months ago

“Absolutely BRILLIANT. I made a mudtake with Delivery address for a next day before 1pm delivery. Rang then , all sorted and delivered as promised. Superb service. Thankyou”

Helpful Report

Posted 8 months ago

Hello Mr Sheppard! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that we were able to sort out the delivery issue for you and deliver as promised. Providing superb service is our priority, and it’s wonderful to know that you appreciated it. We look forward to assisting you again in the future! Best wishes, Rosie

Posted 8 months ago

“Yet another bad bouquet. I had a tulip bouquet sent for my birthday with tulips with very tiny heads and already a bit crispy. All were leaning over one way and there was one sprig of the tiny white flowers, not like shown in the pic. I will never use this company myself.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I’m genuinely sorry to hear about your recent experience with the tulip bouquet. It’s disappointing when our products don’t meet your expectations, especially for a special occasion. I truly appreciate you bringing this to our attention, and I’d like to understand more about what happened. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 8 months ago

“Once again Prestige Flowers failed to deliver important birthday flowers on the day requested. My wife had bad experiences with them twice before and vowed not to use them again. I did not know this and use them for her birthday and of course no flowers. I complained but no response of course. Avoid this dreadful outfit”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your recent experience with our service. It’s disappointing to know that we did not meet your expectations, especially on such an important occasion as your wife's birthday. I understand your frustration given the previous issues, and I would like to assure you that your feedback is taken seriously. Best wishes, Rosie

Posted 8 months ago

“Flowers are very expensive, and never delivered on time. Order flowers on Thursday morning for Sunday, just checked the shipping and they won’t be delivered to Tuesday. What’s the point in allowing me to pick a day, if you’re not going to deliver them on the chosen day. This isn’t the first time either, actually the third. I won’t be using this company again. Very disappointed.”

Helpful Report

Posted 8 months ago

Hello, Thank you for sharing your concerns, and I’m genuinely sorry to hear about your experience with our delivery service. It’s disappointing to learn that the flowers did not arrive on the selected date, especially when you were depending on them for a special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am again very sorry for this and for any disappointment caused on this occasion. Best wishes, Rosie

Posted 8 months ago

“I had a voucher from my sister-in-law but nowhere for me to enter the code. Really annoyed at not getting my £7.50 off my purchase 😒”

Helpful Report

Posted 8 months ago

Hello Victoria, Thank you for taking the time to share your experience. I'm really sorry to hear that you had trouble entering your voucher code. I can confirm the discount code would need to be entered at the last stage of checkout before payment details. If you have any further issues using your code, please reach out to our customer service team before placing the order. Best regards, Katie

Posted 8 months ago

“Great selection of flowers - and such an easy process to place an order! Love that they also have a student discount!”

Helpful Report

Posted 8 months ago

Hello Shubnum! Thank you so much for your fantastic 5-star review! We're delighted to hear that you enjoyed our great selection of flowers and found the ordering process so easy. It’s wonderful that our student discount caught your attention – we love supporting our students! We can’t wait for you to shop with us again! Best wishes, Rosie

Posted 8 months ago

“Have used Prestige a few times now and will continue. They are my new favourite florist. I use this service for my friends and family and have had nothing but good feed back on how lovely the flowers are and how they last a long time. All round, good service.”

Helpful Report

Posted 8 months ago

Hello Andrea! Thank you so much for your fantastic 5-star review! We’re absolutely thrilled to hear that Prestige Flowers has become your new favorite florist. It’s wonderful to know that your friends and family are enjoying our blooms, and we truly appreciate your kind words about our service. We’re excited to continue bringing joy with our flowers in the future! Best wishes, Rosie

Posted 8 months ago

“I bought what was advertised as a large bundle of flowers for my wifes birthday which cost me £45 plus postage, when they was delivered they was no bigger than a small bunch you can buy from any supermarket or petrol station and they was dead within 3 days!!! Absolutely rip off worst place iv EVER ordered flowers from.”

Helpful Report

Posted 8 months ago

Hello Lance, Thank you for your feedback, and I’m genuinely sorry to hear about your experience. It’s disheartening to learn that the flowers you received did not match your expectations, especially for such a special occasion as your wife's birthday. We pride ourselves on quality, and it’s clear we fell short this time. If you could provide us with some images of the flowers within 3 days of delivery along with your order number to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we'd appreciate the chance to address your concerns. Best wishes, Rosie

Posted 8 months ago

“Excellent, smooth and concise website layout and prompts. Great!”

Helpful Report

Posted 8 months ago

Hello! Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our website layout smooth and concise. Your feedback is greatly appreciated, and we’re here to ensure your shopping experience continues to be great. We can’t wait to have you shop with us again! Best wishes, Rosie

Posted 8 months ago

“I live in Florida and I always use Prestige flowers to send flowers and gifts to my friends and family in the U.K. They are very reliable and my recipients always tell me that their flowers are fresh and quite beautiful. I would definitely reccomend them. 5 star quality and service.”

Helpful Report

Posted 8 months ago

Hello Wendy! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you consistently choose Prestige Flowers to send lovely gifts to your friends and family in the U.K. Your kind words about our reliability and the freshness of our flowers truly warm our hearts. Best wishes, Rosie

Posted 8 months ago

“I don’t like doing bad reviews but I am disappointed by this company. Sent a bouquet to a work colleague as they had suffered a bereavement and paid extra for the medium size. What turned up was not like advertised on the website. There were maybe 8 stems in total and dead leaves. Utterly disappointing for £40. I could’ve bought better at a supermarket for £20! Contacted customer services who wanted me to send several photos which I wasn’t prepared to ask for given the reason why the flowers were sent. Will not be using again!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about your disappointment. I understand that sending flowers for a bereavement is a sensitive matter, and it’s disheartening to learn that the arrangement you received did not match your expectations. We strive for quality and it sounds like we fell short in this case. I can see that this is being looked into. Best wishes, Rosie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,761 reviews