Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,761 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thankyou the flowers for my daughter are beautiful and delived the day after my order was placed”

Helpful Report

Posted 8 months ago

Hello Margaret! Thank you for your wonderful 5-star review! We’re so pleased to hear that the flowers for your daughter are beautiful and that they arrived promptly. Best wishes, Rosie

Posted 8 months ago

“Massively disappointed by the flowers and service provided by Prestige Flowers. We ordered a large size bunch of Roses and Freesias, to send to our friend who is recovering from a major operation. We subsequently found our that the large size we asked and paid for, had not been provided, the photo we obtained from our friend showed a smaller size bunch of flowers, without the advertised number of Roses and Freesias. We complained to Prestige Flowers at Shelby, and all they could say is that because our complaint was lodged with them after 3 days, then they were not interested in listening to or answering our concenrns. We explained that as our friend was in first stages of recovery we did not immediately want to ask for a picture of the flowers that had been sent. Within our complaint we asked why the 3 days warning wa not shown in our Order, but they declined to answer, and merely referred to this warning being within the terms and conditions. We are all upset by their experience, but afraid that Prestige Flowers showed no desire to investigate, and advise why the error had occurred. David and Pauline, Nottingha.”

Helpful Report

Posted 8 months ago

Hello David and Pauline, Thank you for taking the time to share your experience. We're truly sorry to hear of your disappointment with both the flowers received and the service provided. We completely understand how important it was for your friend to receive the thoughtful gesture you intended. It's regrettable that the bouquet did not meet expectations in terms of size and contents, and we sincerely apologise for any upset this caused. We also acknowledge your frustration regarding the response you received when raising your concerns. While we do include our 3-day notification period in our terms and conditions to help us address issues promptly, we understand that this timeframe may not be practical in every situation—particularly in sensitive circumstances like this one. We will review how we communicate this policy and consider how we can handle exceptions with more flexibility and compassion. Your feedback is very important, and we’re sorry that you felt your concerns were not taken seriously. We'd appreciate the opportunity to look into this again and offer a resolution. I have reached out via email. Best wishes, Ellie

Posted 8 months ago

“Prestige flowers allowed me the freedom to send a gift anywhere in the country without restrictions, thank you”

Helpful Report

Posted 8 months ago

Hello Amanda! Thank you for your amazing 5-star review! We're so glad you appreciate the freedom to send gifts anywhere in the country. Best wishes, Rosie

Posted 8 months ago

“A disappointing rather than 'delightful' display of roses as described on the website. Two stars rather than a one star review because at least the pot bears some resemblance to what is advertised. Interestingly, a lot of straw to make up for the lack of flowers! I sent an email complaint about this and another order, only to receive a standard response on how to look after flowers in a vase of water!! The customer service of Prestige Flowers is as pathetic as the flowers they deliver. My advice, go elsewhere!”

Helpful Report

Posted 8 months ago

Hello Steff, I’m truly sorry to hear that the display of roses did not meet your expectations. We aim to create delightful arrangements, and it’s disappointing to know we missed the mark for you. Your feedback regarding the customer service response has been noted, and I understand how frustrating that can be. We are always looking for ways to enhance our service and ensure our customers feel heard. I can confirm I have raised this with our team and a member of our customer service team is awaiting your reply. Best wishes, Ellie

Posted 8 months ago

“Poor bouquet for £25.00 and was a gift for a friend just having moved into a new home. Very disappointed!”

Helpful Report

Posted 8 months ago

Hello Jacqui, I'm really sorry to hear that you were disappointed with the bouquet you received. It’s always our goal to provide beautiful arrangements that bring joy, especially when celebrating special moments like a new home. The image you have shared does not seem to be a bouquet we have available. I have reached out via email. Best wishes, Ellie

Posted 8 months ago

“Do not order from here. I ordered a large size flower bouquet and the one received was not the same size as their photo and quality not as good. I contacted the company and they refused to do anything about it. And after sending many photos they denied anything was amiss. Then they said I can try to dispute it with my credit card but they would deny it.”

Helpful Report

Posted 8 months ago

Hello, I genuinely apologise for the inconvenience you've experienced with your order. It's disheartening to hear that the bouquet did not meet your expectations in both size and quality. We strive to deliver arrangements that bring joy, and it seems we fell short in this instance. I appreciate your feedback regarding our customer service. Please know that your concerns have been noted, and we are committed to improving our processes. I have reached out via email. Best wishes, Ellie

Posted 8 months ago

“Unable to review as this is my first purchase and I am sending these flowers overseas from Atlanta to Glasgow for my Godson's funeral and will only have second hand info about their quality.Hoping they are acceptable as the pricing is high.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review and for choosing us during this difficult time. We strive to provide high-quality arrangements, and your feedback about the pricing is important to us as we work to meet our customers’ expectations. If you have any concerns once the flowers arrive, please don’t hesitate to reach out. Best wishes, Ellie

Posted 8 months ago

“Where is my order?”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. I have checked your order and can see that the delivery date is the 13th of May. You will receive tracking information on the day of delivery. For any further assistance, please reach out to our customer service team and we would be happy to help. Best wishes, Katie

Posted 8 months ago

“I love your flowers, lots of options ,easy to send or order and a price is very good 👍”

Helpful Report

Posted 8 months ago

Hello Gyulane! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our flowers and the variety we offer. Best wishes, Rosie

Posted 8 months ago

“Prestige Flowers do not ensure delivery as per the service you pay for (make sure you read the T&C’s). Problems are dismissed by quoting their T&Cs which supposedly say that they have no responsibility for delivering in line with the service you pay for. They say it is your responsibility to ensure the recipient is available for delivery. Then they will not believe you when you say the recipient has CCTV footage to prove no delivery was attempted. They do not care about having a satisfied customer, their focus is on telling you there is nothing they can do and they are not responsible, so will be doing nothing.”

Helpful Report

Posted 8 months ago

Hello, I'm truly sorry to hear about your experience with the delivery service at Prestige Flowers. It's disappointing to learn that your expectations were not met, especially regarding such an important occasion. We always aim to provide excellent service and it's clear we fell short in your case. I understand your frustration with our customer service response, and I appreciate you bringing this to our attention. Your feedback is essential as we continually work to improve and address the concerns of our customers. Best regards, Rosie

Posted 8 months ago

“Terrible Experience – Ruined a Special Occasion I ordered a bouquet from Prestige Flowers for my fiancé’s birthday, expecting something beautiful and fresh to mark a special day. What arrived was extremely disappointing – the flowers were wilted, with many petals already falling off. They looked nothing like what was advertised and were in no condition to be given as a gift. To make matters worse, when I contacted customer service, they refused to offer a solution I was satisfied with. I asked for a full refund given the poor condition of the flowers, but they declined. Their response felt dismissive and unhelpful, which only added to my frustration. This was meant to be a thoughtful gesture for someone I love, and Prestige Flowers completely let me down. I will not be ordering from them again, and I urge others to think twice before doing so. A company that delivers dead flowers and offers poor customer service doesn’t deserve your business.”

Helpful Report

Posted 8 months ago

Hello Ryan, I’m genuinely sorry to hear about your experience with the bouquet for your fiancé's birthday. It’s upsetting to learn that the flowers did not meet your expectations and that we did not provide the customer service you deserved. This was meant to be a special occasion, and I can understand how disappointing it must have been. Your feedback is truly important to us, and we take your concerns seriously as we strive to improve our service and ensure that we deliver quality products. Best regards, Rosie

Posted 8 months ago

“terrible terrible customer service.. ordered flowers for mothers day from Australia... for 80 pounds and the flowers failed to deliver... contacted them and they said there is nothing we can .. we can't refund its your loss... requested more info about the courier they used since I am overseas ... they said no we can't help you... utterly disappointed with their service... what a waste of money and time... heartbroken was not able to deliver my mother's day gift for my elderly mother... will never recommend anyone...”

Helpful Report

Posted 8 months ago

Hello, I’m truly sorry to hear about your negative experience with our customer service and the delivery of your flowers. It’s incredibly disappointing to learn that we couldn’t provide the support you needed, especially for a meaningful occasion like Mother’s Day. We strive to offer a high level of service, and it seems we have let you down this time. Your feedback is important, and it highlights areas where we need to improve. From the tracking link, it appears this was delivered this afternoon. Best regards, Rosie

Posted 8 months ago

“Great website”

Helpful Report

Posted 8 months ago

Hello Rebecca! Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our website great. We strive to make the ordering process as seamless as possible for our customers. Best wishes, Rosie

Posted 8 months ago

“I Received flowers from a friend for my 80th birthday on May 8th. They all went straight in the compost bin. An absolute disgrace. Dont send leaflets showing beautiful flowers and send out rubbish. I should never use or recommend this company. Kindly issue a refund to the sender. Thank you.”

Helpful Report

Posted 8 months ago

Hello Janet, I want to sincerely apologise for the disappointment you experienced with the flowers you received for your 80th birthday. It’s upsetting to hear that we did not deliver the quality you expected, and I can only imagine how disappointing that must have been for a special occasion. We take pride in our arrangements, and it seems we fell short this time. Your feedback is invaluable as we aim to enhance our services and product quality. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your delivery address and 'REVIEW@ in the subject line. Please also include some images of the bouquet in your email. Best regards, Rosie

Posted 8 months ago

“Really disappointed with the flowers ordered for my sisters birthday. Pathetic display which cost over £40”

Helpful Report

Posted 8 months ago

Hello Tina, I’m truly sorry to hear about your disappointment with the flowers you received for your sister's birthday. It’s disheartening to know that we didn't meet your expectations, especially for such a special occasion. We aim to provide beautiful arrangements and I'm sorry that we let you down. Your feedback is invaluable, and it will help us improve our service and product quality moving forward. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and our team would be happy to look into this for you. Best regards, Rosie

Posted 8 months ago

“Please do not use this company for next day delivery service. I ordered ‘next day delivery flowers’ on Thursday and selected for them to be delivered on Saturday, even paying extra. The flowers have not been delivered and Royal Mail has been used so they can now not be delivered until Monday and will probably be half dead!!! No satisfactory response!!!”

Helpful Report

Posted 8 months ago

Hello Mel, Thank you for your feedback, and I sincerely apologise for the inconvenience you've faced with your delivery. It’s disappointing to know that your order did not arrive as selected. We strive to ensure timely deliveries and quality products, and it seems we fell short in this case. I understand your frustration regarding the lack of satisfactory communication, and I assure you that your experience is being taken seriously as we continuously work to improve our service. Best regards, Rosie

Posted 8 months ago

“I rarely leave negative reviews, but I feel compelled to share my experience with Prestige Flowers due to the level of disappointment, stress, and inconvenience caused. I originally ordered what was advertised as a large, premium bouquet of roses and lilies, along with a vase and a premium message card. What I received was damaged flowers, a scratched vase, and a cheap, perforated slip of paper folded in half — far from what was promised. The bouquet itself was dusty and poorly presented. I contacted customer service immediately, and what followed was a lengthy and exhausting chain of emails, filled with apologies but little actual resolution. I was asked to submit multiple sets of photos, received vague responses, and was even sent the wrong replacement bouquet after weeks of back and forth. To make matters worse, they asked for a positive review before I had even received the replacement — a gesture that now feels very misleading. When the final replacement arrived, two lilies were broken, and the bouquet once again fell far below the standard I paid for. The only satisfactory item in the end was the vase. After enduring weeks of back and forth, I was offered a £5 refund, which is frankly insulting considering the time, emotional toll, and ruined sentiment behind the original gesture, which was meant to support me during my recovery. This entire process has been draining, stressful, and incredibly disappointing. I truly regret trusting a company named Prestige Flowers, as nothing about this experience lived up to that name. I would strongly advise others to reconsider before placing an order, especially if it's for an important or meaningful occasion. The quality, service, and accountability were simply not there.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to express your concerns about your recent experience with us. I truly apologise for the disappointment and stress this situation has caused you. It’s clear we did not meet the standards you rightfully expected, and I understand how frustrating that must have been. The issues with your order, from the condition of the flowers to the lengthy communication with our customer service, are far from ideal. We aim to resolve matters efficiently, and I'm sorry that our process fell short in your case. Your feedback regarding our demands for a positive review prior to resolution is particularly concerning and will be addressed internally. I appreciate you bringing this to our attention, and I assure you that we take these matters seriously. We will work on improving our service to prevent similar occurrences in the future. Best regards, Rosie

Posted 8 months ago

“A disgrace of a company. Ordered flowers, a card and tea and biscuit set for my partners birthday. Three items in total, not a difficult number to count…or so I would’ve thought. The order arrived without the card which is obviously a key part of the order given it’s for a birthday. I emailed to explain what had happened thinking this would be easy to resolve. Firstly they accused me of not checking the box properly! I mean how embarrassingly rude is that. Of course I checked the damn box!! Secondly they said they wouldn’t send me the card because it needed to be part of an order with a bouquet…which the original order they messed up was. So in essence they’ve refused to send the card and don’t give a monkeys. AWFUL COMPANY, DO NOT USE!!!”

Helpful Report

Posted 8 months ago

Hello Chris, Thank you for bringing this to our attention. I’m sincerely sorry to hear about the issues you faced with your order and the way our team handled your concerns. It’s completely understandable that the missing card would be frustrating, especially on such a special occasion. We strive to provide good customer service, and it sounds like we missed the mark this time. Your feedback is important to us, and we will be reviewing this situation internally to ensure it does not happen again. Best regards, Rosie

Posted 8 months ago

“Delivery excellent and on time, but sunflowers a little disappointing for £34 compared to image.”

Helpful Report

Posted 8 months ago

Hello Andrew! Thank you for your review and for noting the excellent delivery service. I’m sorry to hear that the sunflowers didn’t meet your expectations in comparison to the image. We strive to provide high-quality flowers, and your feedback is important as we work to ensure our products match what we showcase. Best wishes, Ellie

Posted 8 months ago

“I love your site - the range of sympathy flowers met with my needs. Loved the discount. To all of you working in the background I thank you.”

Helpful Report

Posted 8 months ago

Hello Yvonne! Thank you so much for your wonderful 5-star review! We’re really pleased to hear that you found our range of sympathy flowers to meet your needs and that you enjoyed the discount. Best wishes, Rosie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,761 reviews