Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,737 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered flowers and a cake from Prestige Flowers and was really disappointed. The flowers looked nothing like the pictures on their website and were poor quality. The cake arrived smashed and couldn’t be eaten. When I complained and sent photos, Jennifer R. from customer service replied but just brushed it off, saying the flowers would “bloom later,” and completely ignored the smashed cake. This was supposed to be a special gift, but it turned into a big letdown. I won’t be ordering from them again and wouldn’t recommend them.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We are very sorry to hear about your disappointing experience with the flowers and cake. It's truly disheartening to know that your special gift did not meet your expectations. We appreciate you bringing this to our attention, and we will ensure that your comments regarding both the flowers and the cake are reviewed thoroughly. Your satisfaction is important to us, and we strive to improve our services based on customer feedback. Our customer service team has reached out via email to look into this further for you. Warm regards, Tom

Posted 4 months ago

“I found the website cluttered and confusing . I did enter the recipient address but somehow my address was the delivery address on completion of the order. Help line was closed so I emailed the problem. The following morning I phoned and the person was quite unsympathetic . She says the website says delivery address clearly- it does not Although a new customer she offered no token compromise.”

Helpful Report

Posted 4 months ago

Hello Margaret, Thank you for your review. We sincerely apologise for the confusion you experienced on our website and the lack of support from our customer service team. Your feedback is invaluable, and we understand how frustrating this must have been. We take all comments seriously as they help us improve our services and ensure a smoother experience for our customers in the future. Warm regards, Rosie

Posted 4 months ago

“Beautiful selection of flowers. Great website and straightforward transaction”

Helpful Report

Posted 4 months ago

Hello Miss Hughes, Thank you so much for your lovely 5-star review! We’re thrilled to hear that you enjoyed our beautiful selection of flowers and found our website easy to navigate. Warm wishes, Prestige Flowers

Posted 4 months ago

“Have used Prestige Flowers for many years and have never been disappointed with them. Not only are their flowers beautiful and fresh, the service is excellent! Thank you so much 😀”

Helpful Report

Posted 4 months ago

Hello Lucia, Thank you so much for your fantastic 5-star review! We're delighted to hear that you've been a loyal customer for many years and that our flowers and service have consistently exceeded your expectations. Warm wishes, Prestige Flowers

Posted 4 months ago

“A joke disgusting flowers nothing as pictures on line customer services waste of space”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback. We are truly sorry to hear that the flowers you received did not meet your expectations and that our customer service fell short as well. This is not the experience we aim to provide, and we understand how disappointing this must be for you. I would like to look into this further for you. Please could you reach out to enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line? Warm regards, Ellie

Posted 4 months ago

“If I could give zero stars I would, I ordered a medium bunch of flowers cost £42.99 with delivery. These flowers were for my mum who has been suffering with her illness I needed something to cheer her up, whilst she was delighted to receive the flowers I went to visit her and I was shocked the bunch was no bigger than a £5 bunch from the supermarket in fact I’ve had better flowers for £5, all the flowers had wilted already. If you want something special don’t waste your money, they offered to put £10 in the account to my responses I will never order again now I have another bunch coming out apparently tomorrow to replace my order the point is the thought has been and gone it’s really upset me. They refused a full refund as well . Avoid like the plague.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We are truly sorry to hear about your recent experience and the disappointment caused, especially as the flowers were intended to bring comfort to your mum during such a difficult time. We completely understand how upsetting this must have been for you. This is not the level of quality or service we strive to provide, and we regret that the flowers did not meet expectations on this occasion. While we arranged a replacement as soon as this was brought to our attention, we appreciate your frustration that the moment for your gift has already passed. Your comments have been passed on to our team for further review to ensure improvements are made. We value your feedback and sincerely apologise once again for the distress this has caused. Warm regards, Katie

Posted 4 months ago

“Very disappointed had flowers delivered by yourselves for our Golden anniversary on Saturday and they have been dropping since Monday and today Thursday they are gone never had flowers die off so quickly before they couldn’t have been very fresh when delivered don’t know who delivered them dropped in the porch”

Helpful Report

Posted 4 months ago

Hello Clive and Sandra, Thank you for your feedback. We are genuinely sorry to hear that the flowers did not last as long as you expected and for any disappointment this may have caused, especially on such a special occasion as your Golden anniversary. We understand how important it is for flowers to arrive fresh and in perfect condition, and we regret that we fell short in this instance. Our customer service team have reached out via email to look into this for you. Kind regards, Rosie

Posted 4 months ago

“Paid over £30 for next day flowers as a grievance for a friend for her to be at home and the courier state the delivery failed, 3 days later and still no flowers. Contacted customer service who said they couldn’t assist, will never use this company again, what a waste of money, stick to what you know guys and avoid 👍🏼”

Helpful Report

Posted 4 months ago

Hello Sophie, Thank you for your review. We are very sorry to hear about the delivery issues that occurred on this occasion, and we sincerely apologise for any loss of sentiment this may have caused for your gift. This is certainly not the level of service we strive to provide, and we regret any additional distress or disappointment caused. I have reached out to you directly via email. Best wishes, Ellie

Posted 4 months ago

“first class flowers”

Helpful Report

Posted 4 months ago

Hello William, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our flowers to be first class. Your positive feedback brings us so much joy and motivates us to keep delivering excellence! Warm wishes, Prestige Flowers

Posted 4 months ago

“Very disappointing experience. The shop never delivered my order to the right address, and when I tried to update the address, they refused to make the change. Now the flowers will just go back to them, and I’ve completely wasted my money. Poor service and no effort to fix their mistake — I wouldn’t recommend this flower shop at all.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are very sorry for the disappointment you experienced with our service on this occasion. Unfortunately, as your order had already been dispatched and was out for delivery when you contacted us to make changes, we were unable to amend it at that stage. We do rely on customers to provide accurate delivery details to ensure the order reaches the intended recipient, and we regret any inconvenience this may have caused. I also apologise if your experience with our team did not meet expectations. I have reached out to you directly via email. Best wishes, Ellie

Posted 4 months ago

“I absolutely love Prestige Flowers! Their customer service is outstanding, the presentation is always beautiful, and the décor of the bouquets is second to none. Every year for my mum’s or sister’s birthday, I order from Prestige Flowers—and without fail, they deliver perfection. I’ve been a loyal customer since 2016, and they have never disappointed me. What I especially love is their reliable next-day delivery. For example, my mum’s birthday is on the 23rd of August, and I placed my order today (21st August). I know without a doubt that Prestige Flowers will deliver on time and in the most elegant, prestigious way. I cannot recommend Prestige Flowers highly enough. If you want stunning flowers, top-tier service, and peace of mind, Prestige Flowers is the only choice. 🌸”

Helpful Report

Posted 4 months ago

Hello Kimi, Thank you so much for your incredible 5-star review! We’re absolutely thrilled to hear that you’ve been a customer since 2016 and that we’ve consistently delivered perfection for your special occasions. Your kind words about our presentation and reliable delivery mean the world to us! Warm regards, Prestige Flowers

Posted 4 months ago

“Absolutely disgusted! Flowers nothing like what I borders and customer service is absolutely bullshizzle! Put a post on FB and a lot of friends had the same experience! Just wish I’d read these reviews first I wouldn’t have bothered! I spent best part of 50 quid and might as well had gone to the garage and bought there worst flowers. The cake was the size of a biscuit and was iced by a blind child”

Helpful Report

Posted 4 months ago

Hello Andi, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience. It’s disappointing to learn that the flowers and cake did not meet your expectations, and we completely understand your frustration. We also sincerely apologise for the outcome of your case and regret that our team was unable to provide a resolution that met your satisfaction. Warm regards, Tom

Posted 4 months ago

“Not at all like picture. Half the flowers shown. Really disappointed”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re truly sorry to hear that your order did not match what you expected. We strive to showcase the beauty of our arrangements, and it’s disappointing to know we didn’t deliver the quality you anticipated. Your feedback is essential in helping us improve our service. Please could you send us some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 4 months ago

“Very disappointing outcome to my mother’s 80th birthday celebrations. I sent a large bouquet of flowers to be delivered on her birthday and they arrived a date late and in very poor condition. Customer service is blaming Royal Mail and that is probably a mistake to use them in the first place. I am no where near 100% satisfied and have wasted over £60 for a very poor product. I have asked for a refund but do not have much hope in getting one. I will not use this company again and urge you not to use Prestige flowers.”

Helpful Report

Posted 4 months ago

Hello Steve, Thank you for your review. We’re very sorry to hear about your experience, especially as it was for such a special occasion. This is not the level of service we aim to provide, and we fully understand your disappointment. While we do rely on trusted couriers, it’s our responsibility to ensure your order arrives fresh and on time, and we regret that this was not the case here. We can see from the tracking that this was delivered this monring. Warm regards, Tom

Posted 4 months ago

“Less than average presentation and quality of flowers for a high price, disappointed with my second order, will not be ordering again”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your thoughts with us. We are genuinely sorry to hear that your recent experience did not meet your expectations. We strive to provide beautiful flowers and exceptional service, and it’s disappointing to learn we fell short on this occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Warm regards, Katie

Posted 4 months ago

“A very easy way to send flowers/message for any occasion!! 👍”

Helpful Report

Posted 4 months ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that you found it easy to send flowers and messages for any occasion. Warm wishes, Prestige Flowers

Posted 4 months ago

“I would like to say less than 1 star but what an absolute disgrace of a company- to celebrate the birth of our first grandchild they sent flowers that were best described as dying and weeds- and all for over £60. Mistakes can happen so that is one thing but beware the 100% satisfaction guaranteed policy they have- it means nothing. They didn't help to rectify the matter but asked for another picture when they could clearly see what they sent- and didnt offer a refund. Customer Service responds quickly but are no assistance at all. I have contacted the Consumer agency to lodge a complaint- this company shouldn't be allowed do this at what was supposed to be a celebration.”

Helpful Report

Posted 4 months ago

Hello Aidan, Thank you for your feedback. We are sorry for the disappointment you experienced with your recent order. We understand the significance of celebrating such a special occasion and regret that we did not meet your expectations. Your concerns are important to us, and we always aim to resolve issues promptly. We sincerely apologise for any disappointment the resolutions offered may have caused on this occasion. Warm regards, Tom

Posted 4 months ago

“My sister sent us roses and Lillie’s for our anniversary last week. They arrived on 12th August. By 14th 3 of the 5 roses had drooped. One lily flower has now come out but the buds on the other stem have dropped off. I sent a message to Prestige on Saturday but apparently there was no one to assist me and nobody bothered to get back to me although I left my email address. Very disappointed.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review and for bringing this to our attention. We’re truly sorry to hear that the flowers you received did not meet your expectations and that you experienced a lack of response from our team. Your feedback is important to us, and we want to ensure that our customers receive quality products and service. I have reached out via email. Warm regards, Ellie

Posted 4 months ago

“Do not buy from Prestige!!! Apparently, these are exactly as the sales photo. Emailed, chat, and phoned, and will not budge! Absolute waste of money. Say stem count is correct but if they are not full of flowers like the stems photographed then a big difference. Lidls are better!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that you were disappointed with your order and the service you received. We understand that the appearance and quality of the flowers are paramount, and it's frustrating when expectations aren’t met. Your feedback is invaluable and will certainly help us strive for better. Best wishes, Rosie

Posted 4 months ago

“Hello, I don't recommend to order plant from this company. Ordered this pot, but the plant itself was so tiny, that they managed to put full bottle and chocolate inside the pot and only one flower was blooming. Customer service mentioned that the picture is only an example and it's appropriate size. They don't want to hear me, that the size is not the same, because it can be any size and even not blooming at all”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. We’re really sorry to hear that the plant did not meet your expectations and that you felt misled by the image on our website. We understand how disappointing it is when a product doesn’t live up to what you were hoping for. We appreciate your feedback, as it helps us improve our offerings. Kind regards, Rosie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,737 reviews