Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,024 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The delivery was next day and arrived early in the day which is good. The flowers were not as pictured. they were very sparse and definitely not what I would expect from the image provided and additional payment for a large option. On contacting customer service the response was quick however they insisted the bouquet was acceptable.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience with us. We're glad to hear that your delivery was prompt, but we sincerely apologise that the bouquet did not align with your expectations based on the image. It's important to us that our customers feel satisfied with their purchases, and your feedback is vital for our improvement. We will be sure to review your comments with our team. Warm regards, Rosie

Posted 11 months ago

“No tracking information provided, customer service did not provide a solution and the desk was closed the whole weekend. You select a date but they will deliver 3-5 days after the selected date. Do not recommend.”

Helpful Report

Posted 11 months ago

Hello Marta, We’re very sorry to hear that your order did not arrive and that you were unable to reach us via telephone. Your experience is incredibly important to us, and we understand the frustration this has caused. I can see you have since been in touch with our team. Delivery was attempted on the requested date; however, unfortunately, there was no answer. Warm regards, Rosie

Posted 11 months ago

“A £50 bouquet was half dead within 48 hours, fully dead within 5 days - £60 total order as I paid for 1pm delivery. I gave customer services all the evidence they required, they lied about information in their terms and conditions and when I highlighted this they just didn't acknowledge it. Made me jump through hoops and after it all offered me a £10 voucher to use on their site. Will never use again. Their 100% satisfaction guarantee means absolutely nothing.”

Helpful Report

Posted 11 months ago

Hello James, Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience with your bouquet. It's very unfortunate to learn that the flowers did not last as expected, and I genuinely understand how frustrating that must be for you. We aim for the highest quality and your comments regarding the state of the flowers are concerning. I assure you that we take this feedback seriously and will investigate what went wrong. Our goal is to deliver blooms that bring joy, and we're sorry we fell short this time. Please could I kindly ask that you check your inbox, I have reached out via email. Warm regards, Ellie

Posted 11 months ago

“I've used Prestige Flowers on a number of occassions now and they always deliver quality flowers that last for weeks if you look after them. Try them, you won't be dissapointed.”

Helpful Report

Posted 11 months ago

Hello Joshua! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’ve had such great experiences with Prestige Flowers and that our blooms have brought you joy for weeks. Warm wishes, Team Prestige Flowers

Posted 11 months ago

“Quick and easy to follow instructions, thank you”

Helpful Report

Posted 11 months ago

Hello Tammy! Thank you so much for your lovely 5-star review! We're thrilled to hear that you found our instructions quick and easy to follow. Warm regards, Prestige Flowers

Posted 11 months ago

“Wish I'd read all the reviews before I ordered as I seem to have had the same experience as everyone else. I ordered a large bouquet for my 92 year old aunt who was going into a care home. She loves yellow roses so thought it would be perfect. The flowers delivered were absolutely awful, half dead and scant in number with only one yellow rose. I was upset and disappointed as she is worth more than that. I complained but received the usual platitudes and apologies from customer services but no satisfactory outcome. Apparently I need to learn how to look after flowers! How condescending! I can't be bothered to keep complaining but feel a referral to Watchdog coming on! They have received 97 negative reviews in the last 2 weeks and obviously do not care about their customers. Customer services please do not reply to this as I cannot bear reading more pointless and unhelpful messages. Prestige you are not!”

Helpful Report

Posted 11 months ago

Hello, We're truly sorry to hear about your experience and the disappointment it caused. Your aunt deserves the best, and we regret that we fell short of your expectations. We understand that receiving flowers in subpar condition is frustrating, especially when they carry sentimental value. We appreciate your feedback, and we’ll be addressing your concerns with our team to improve our services moving forward. I would personally like to look into this further for you. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 11 months ago

“This is what I ordered for Mother’s Day, and this is what my mom received..”

Helpful Report

Posted 11 months ago

Hello Aleksandra, We’re very sorry to hear that the bouquet received was not what you expected for such a special occasion. Your mom deserves the best, and we’ll take your feedback seriously to help us improve. Please could you send some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 11 months ago

“Very disappointed in my order. Despite the flowers themselves being beautiful, the amount of flowers in a “large” bunch was nothing like the picture or what I was expecting to receive. One drop of baby’s breath when it looks like there should have been several along with others that should have been more. They also look a little wilted and not very fresh.”

Helpful Report

Posted 11 months ago

Hello Sarah, Thank you for sharing your thoughts about your recent order. We’re pleased to hear that you found the flowers beautiful, but we’re truly sorry to learn that they did not meet your expectations in terms of quantity and freshness. Your feedback is invaluable, and we will make sure it is forwarded to our team to ensure improvements moving forward. If there is anything more we can do to assist you, please feel free to reach out. Warm regards, Prestige Flowers

Posted 11 months ago

“The order never arrived and the telephone lines are closed .”

Helpful Report

Posted 11 months ago

“Your website is great but there is no way to choose the date i want to send flowers if i don't wat to send them the next day, & this is very fustrating. If there is please tell me how to do it. All the flowers I saw had sned the next day delivering, & that is where i could not change the date. With the result i could not send the flowers i wanted to But i am happy with the ones i have sent which i could chnage the date for delivery. Thanks. Patricia anne Thomas”

Helpful Report

Posted 11 months ago

Hello Patricia, Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed the flowers you sent and appreciate your compliments about our website. We understand that not being able to select a delivery date can be frustrating, and we apologise for any inconvenience this may have caused. While the delivery charge does say next-day delivery, this is our standard fixed fee and any date can be selected from the calendar. Warm regards, Rosie

Posted 11 months ago

“I’m very satisfied with the service! The flowers were fresh and beautifully arranged, and delivery was right on time. My sister was absulutely delighted. Highly recommended!”

Helpful Report

Posted 11 months ago

Hello Monika! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you were satisfied with our service, and it's fantastic to know that your sister loved the flowers. Your recommendation means the world to us! Best wishes, Prestige Flowers

Posted 11 months ago

“Horrified with this order. Paid extra for this bouquet for a special birthday and what was received was pitiful and embarrassing. Definitely not worth the money. Disgusted, if I could give a minus star rating I would. DO NOT use this service.”

Helpful Report

Posted 11 months ago

Hello, We're truly sorry to hear that you were disappointed with your order. We understand how important it is to make special occasions memorable, and we regret that we did not meet your expectations. Your feedback regarding the bouquet is invaluable, and we will certainly review it with our team as we strive to improve our service. Warm regards, Katie

Posted 11 months ago

“My order is showing ‘return to sender’. Have been trying to get through to them about an order I placed from Australia for delivery in Scotland but can not get in touch with anyone. Live chat is just a bot and useless, phone number won’t work, even with international code. No response from email. At this point I’m thinking this is a scam and will be looking at canceling the payment.”

Helpful Report

Posted 11 months ago

Hello Ash, Thank you for sharing your concerns with us. We sincerely apologise for the difficulties you've faced while trying to reach our customer service. It's critical for us to ensure our customers can connect with us easily, and we regret that we fell short in this instance. I can see that the order was returned because an incorrect address was provided. We rely on our customers to supply accurate delivery details to ensure the order reaches the intended recipient. Warm regards, Rosie

Posted 11 months ago

“1 star and that's for Royal Mail on the delivery! Paid extra for a large bunch what got dropped off does not look like the photo it's a million miles away! Should have gone to Aldi or M&S and got waaaaaay more for my money! Wont use again and wouldn't recommend anyone else to!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your experience did not meet your expectations. It’s important to us that our customers enjoy the quality of our flowers, and we regret that we fell short this time. Your comments regarding the bouquet's appearance are invaluable and will help us make improvements. We appreciate you taking the time to share your thoughts with us. Warm regards, Katie

Posted 11 months ago

“I’m over in Australia so this service has be exactly what I wanted! Super easy and such beautiful gifts to help stay connected with friends and family back home! Couldn’t recommend enough!”

Helpful Report

Posted 11 months ago

Hello! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our service has helped you stay connected with your loved ones back home. It's fantastic to know you found our gifts beautiful and easy to send. Warm regards, Prestige Flowers

Posted 11 months ago

“Ordered a box of flowers and received wrong flowers full of cactus spoke to customer service and they were no help and were not willing to compensate, rather felt it was ok and kept advising on how to look after them will never order form this place again.. rubbish service!!!”

Helpful Report

Posted 11 months ago

Hello, Thank you for bringing this to our attention. We're truly sorry to hear about the mix-up with your order and the frustration you experienced with our customer service. We strive to provide our customers with quality products and support, and it’s clear we missed the mark this time. Your feedback is incredibly valuable, and we will address your concerns with our team to ensure better experiences in the future. Warm regards, Katie

Posted 11 months ago

“Bought flowers for my sister she said they were beautiful and very fragrant her room smells lovely. They looked fresh and blooming”

Helpful Report

Posted 11 months ago

Hello Debbie! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your sister loved the flowers and that they added such a lovely fragrance to her room. Warm wishes, Prestige Flowers

Posted 11 months ago

“Got flowers delivered fine paid extra for large bunch, absolutely disgusted with what arrived for nearly £50, the two bunches my kids got from different shops for£20 out done them ridiculous. Never will use them again and would advise to stay clear”

Helpful Report

Posted 11 months ago

Hello Ryan, Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that the bouquet did not meet your expectations. We always aim for the highest quality, and your feedback is crucial for us to improve. If not done already, please could you send us some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 11 months ago

“The flowers arrived with brown bits on and drooping! Paying £35 for flowers when I could have got as good a bouquet from M&S for £15! Avoid”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. We're very sorry to learn that the flowers did not arrive in the expected condition. We take pride in the quality of our products, and it’s disappointing to know that we fell short in your case. Your comments are important to us, and we will ensure they are shared with our team for further improvement. Warm regards, Rosie

Posted 11 months ago

“Very disappointed. Paid an extra £10 for large bunch as a special gift. What arrived was only 5 peonies in bud and a load of greenery - you show 9 peonies in the picture of the medium bunch. Very misleading.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. We’re truly sorry to hear that your experience did not meet your expectations, especially for such a special occasion. We strive for transparency in our offerings and understand how important it is to receive a bouquet that matches what was advertised. Could you please send some photos of the bouquet to enquiries@prestigeflowers.co.uk, as it sounds like the incorrect size may have been sent in error. Kindly include your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 274,024 reviews