Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,989 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I love the flowers but though I made out a personalised New Home card. I could not find anywhere to add it to order. I was very disappointed at this and just had to send a tiny message card”

Helpful Report

Posted 5 months ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you loved the flowers. We apologize for any inconvenience regarding the personalized New Home card; your feedback is invaluable, and we will look into improving that process for the future. Warm wishes, Prestige Flowers

Posted 5 months ago

“I purchased a large bunch of 'rose and lilies'. The site has photos of the different sizes - the large size looked incredibly generous. What arrived *was not* in any way representative of what the site promised. It looked like a £6 supermarket bunch, very small, unimpressive and thoroughly disappointing. Total cost £44.48 - I looked like a complete cheapskate handing these over, this was utterly embarrassing. See for yourself in the attached photo.”

Helpful Report

Posted 5 months ago

Hello Tom, Thank you for taking the time to leave a review. We’re very sorry to hear that your bouquet did not meet your expectations. We completely understand how disappointing this must have been, especially when sending flowers as a special gift. After reviewing your case, we can confirm that the advice you received was accurate. We’re very sorry for any disappointment this has caused and regret that we weren’t able to find a resolution that worked for you. Warm regards, Rosie

Posted 5 months ago

“Easy ordering process, great selection of blooms, helpful customer service, what more do you want???”

Helpful Report

Posted 5 months ago

Hello, Thank you for your amazing 5-star review! We’re so happy to hear that you found our ordering process easy and enjoyed our selection of blooms. Our customer service team is always here to help, and it's great to know we met your expectations! Warm wishes, Prestige Flowers

Posted 5 months ago

“If I could give zero stars, I would. Customer service is non-existent. I paid extra for early delivery, yet the flowers still arrived late — almost a week after the birthday they were meant for. When I complained, no one did anything to help. The flowers also looked nothing like the pictures online. Save your money and avoid this company. They are absolutely terrible.”

Helpful Report

Posted 6 months ago

Hello, We’re truly sorry to hear about your experience — it’s never our intention for an order to arrive late or to disappoint in any way. We completely understand how frustrating this must have been, especially for such an important occasion. We genuinely appreciate your feedback, as it helps us improve both our service and communication moving forward. According to our tracking records, the order was successfully delivered to the original address. That said, our customer service team also arranged for a fresh bouquet to be sent to a different address at your request. Best wishes, Katie

Posted 5 months ago

“Never use Prestige Flowers, these are what were delivered agains the picture on the website and no refund offered, disgusting.”

Helpful Report

Posted 6 months ago

Hello, We appreciate you taking the time to leave your review, and we're genuinely sorry to hear about your experience with your recent order. It’s frustrating when expectations aren’t met, especially when it comes to special occasions. A member of our review team has reached out via email. Warm regards, Katie

Posted 5 months ago

“Awful flowers, look nothing like the photographs. Zero volume, £40 spent on flowers to receive something that you could buy for £2 at your local petrol station. Upon complaining I received an email back to say the flowers were inspected by the “flower manager” and appear to be fine…if only I could post photos on this review. Truly shocking. Do not buy from this website you will not get £40 worth of flowers and your better of spending less and getting better quality at your local shop. Order number 9136421 for reference.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback, and we sincerely apologise for your experience with your recent order. It’s disappointing to hear that the flowers did not meet your expectations, and we understand how frustrating this must be. We always aim to provide beautiful arrangements that reflect what is shown on our site, and it’s clear we fell short this time. Your comments regarding our customer service have been noted and will be addressed to improve our response in the future. Warm wishes, Tom

Posted 6 months ago

“I ordered flowers to be delivered on Sat 18 Oct (my daughter's birthday) and paid extra (£5.99) for a specific day. The order did not appear on the 18,19 or 20th, despite notifications from Royal Mail, saying it would be delivered by 5pm on each of these days. TODAY I had an email from Royal Mail saying they had attempted delivery today (Tuesday) but there was no one home. Of course there wasn't - my daughter and husband were working, one of the reasons I had requested delivery on Saturday. When I finally managed to speak to someone today I was told there was a 3 day potential delay built in and as delivery had been attempted today, only £5.99 of my order could be refunded. So - no delivery on a birthday, lots of disappointment and dissatisfaction and NO refund. (And still no flowers - though you have had and are hanging onto my money!) An expensive and entirely useless exercise. I have been sending flowers to family & friends for over 50 years and yours is the worst "service" I have ever experienced. I shall certainly not deal with you again”

Helpful Report

Posted 6 months ago

Hello Claire, Thank you for taking the time to leave a review. We’re truly sorry to hear about your recent experience and completely understand how disappointing this must have been — especially when the flowers were meant to celebrate your daughter’s birthday. While Royal Mail deliveries can occasionally experience delays beyond our control, it’s clear we fell short in meeting your expectations and communicating clearly about the situation. Please be assured that we are reviewing your order and the delivery issue with Royal Mail to understand what went wrong and ensure this doesn’t happen again. If your order has not been delivered today, or if there are any issues with the flowers upon arrival, please contact us at enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line so that we can assist you further. Thank you for bringing this to our attention. We value your feedback and are genuinely sorry that your experience did not reflect the level of service we aim to provide. Warm regards, Katie

Posted 6 months ago

“Very helpful website quick delivery”

Helpful Report

Posted 6 months ago

Hello, Thank you for your incredible 5-star review! We're delighted to hear that you found our website helpful and that your delivery was quick. Warm wishes, Prestige Flowers

Posted 6 months ago

“Always reliable and on time service, good range of flowers I use them multiple times a year”

Helpful Report

Posted 6 months ago

Hello, Thank you for your fantastic 5-star review! We’re so pleased to hear that you find our service reliable and timely, as well as enjoying our range of flowers. Warm wishes, Prestige Flowers

Posted 6 months ago

“My daughter has recently moved home and I had sen a Prestige flowers for that date. As usual arrived on time perfect. Since that time she was having a Birthday on 17th October and i was going to spend the day with her. I ordered Prestige Flowers no' 9097354 and it was completed perfectly. Delivery on time and flower arrangement just as I wanted. Yet again Perfect. I am pleased that I have found the ideal Flower supplier for Perfection. Well done. Brian”

Helpful Report

Posted 6 months ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you found us to be the ideal flower supplier and that your daughter's birthday arrangement was completed to your satisfaction. It's our pleasure to provide timely delivery and beautiful arrangements! Warm wishes, Prestige Flowers

Posted 6 months ago

“They are fast way and efficient. Never had a bad set of flowers!!! Highly recommend!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service fast and efficient. It's wonderful to know that you've consistently enjoyed our flowers! Warm wishes, Prestige Flowers

Posted 6 months ago

“Avoid - Don’t waste your money! The flowers sent looked NOTHING like the picture. A handful of roses, very tightly closed lilies and a lot of greenery. The lilies still hadn’t opened when the roses died. I waited before complaining in the hope the lilies would open and was told tough as it wasn’t within 3 days. To add insult to injury the compensation offered was £10 off another order! As if I’d ever order from this company again!”

Helpful Report

Posted 6 months ago

Hello Tina, Thank you for sharing your feedback, although we're saddened to hear about your experience. We strive for the highest quality in our products and services, and it’s clear we missed the mark this time. Your comments regarding the flowers and the response from our customer service team are concerning, and we take them seriously. It’s important to us that our customers feel valued and satisfied. I will ensure that your feedback is forwarded to the relevant teams for review. A member of our review team has reached out via email. Warmest wishes, Katie

Posted 6 months ago

“Straight forward way to order and things to add as a gift. Have used for a few get well flowers this year. Good service!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your amazing 5-star review! We're delighted to hear that you found our ordering process straightforward and enjoyed adding gift options. Warm wishes, Prestige Flowers

Posted 6 months ago

“Simply put Prestige Flowers received my order, created a Fall arrangement and delivered the flowers timely. The recipient complimented the beauty of the work. I'm happy. Thank you Prestige.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your lovely 5-star review! We're delighted to hear that our Fall arrangement brought beauty and joy to the recipient. Warm wishes, Prestige Flowers

Posted 6 months ago

“EXCELLENT SERVICE OF Wonderful FLOWERS AND GREETINGS CARDS !!”

Helpful Report

Posted 6 months ago

Hello Helena, Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced excellent service with our flowers and greeting cards. Warm wishes, Prestige Flowers

Posted 6 months ago

“Very pleased with my order from Prestige Flowers! The bouquet arrived on time and was really fresh. Arrangement looks just like the picture on their site. Overall, a great experience, I’d absolutely order again.”

Helpful Report

Posted 6 months ago

Hello Yan, Thank you for your fantastic 5-star review! We're so pleased to hear that your bouquet arrived on time and matched the picture on our site. Your satisfaction is our priority, and we can't wait to serve you again in the future! Warm wishes, Prestige Flowers

Posted 6 months ago

“Excellent service, easy to use, great selection, reliable company”

Helpful Report

Posted 6 months ago

Hello Ellen, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service easy to use and were pleased with our great selection. Your trust in us as a reliable company means the world! Warm wishes, Prestige Flowers

Posted 6 months ago

“I regret buying flower from this company. Very unprofessional. I was charged £8.95 for delivery for a flower i bought for my Partner's birthday. Flower was delivered to the wrong address on her birthday. I had to go searching my neighbouhood to see if anyone received it. Avoid them”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and completely understand how disappointing this must have been, especially on such a special occasion. This is not the level of service we strive to provide. Upon checking the tracking information, it appears the order was delivered to a neighbour, as shown in the delivery photo. We sincerely apologise for the inconvenience caused and will be sharing this feedback with our Dispatch Manager to help prevent it from happening again. Best wishes, Rosie

Posted 6 months ago

“Beautiful flowers ,delivered on time and nice little discount perks which is always a good thing in life , thank you prestige flowers I am so great full 🥂”

Helpful Report

Posted 6 months ago

Hello Dawn, Thank you so much for your lovely 5-star review! We're thrilled to hear that you enjoyed the beautiful flowers and appreciated our timely delivery and discount perks. Warm wishes, Prestige Flowers

Posted 6 months ago

“Brilliant service, beautiful blooms, prompt delivery”

Helpful Report

Posted 6 months ago

Hello Mrs Cumberlin, Thank you so much for your brilliant 5-star review! We're delighted to hear that you enjoyed our service and found the blooms beautiful. Prompt delivery is something we always strive for, and it’s fantastic to know we met your expectations. Warm wishes, Prestige Flowers

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,989 reviews