Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,737 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My daughter in law has still not received her flowers which will now be dead.. Apparently they are being delivered tomorrow.. They were dispatched on Monday.. I have already reviewed this order.. I did apply my credit manually and it was taken off and then removed.. This is my reply to Katie who said I can still apply my credit next time!!!!!! . No compensation offered or even my credit refunded.. Can't see there being a next time.... No personal contact has been made to me at all”

Helpful Report

Posted 4 months ago

Hello Helen, Thank you for your feedback, and we sincerely apologise that your daughter-in-law has not yet received her flowers. We take your feedback seriously, and it’s disappointing to hear that you haven’t received a satisfactory response regarding your credit and lack of personal contact. A member of our review team has reached out via email. Best wishes, Katie

Posted 4 months ago

“Ordered these flowers for a loved one on a very sad day. The quantity and quality received was nothing like the images or description. I emailed after the weekend on day 4 of receiving them with photos and explanation of my upset and embarrassment that I had sent these to someone. I was told I had emailed too late (4 days after receiving them) and a good will gesture of £10 credit would be applied to my account. I do not wish to purchase anything again would not waste my money. They have refused to refund my money. Do not waste your money!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. We are genuinely sorry to hear that the flowers did not meet your expectations and that you felt embarrassed to send them. It’s disheartening to know that our product and service did not reflect the standard we strive for. We understand your frustration regarding the response you received when you reached out to us. While we try to handle all inquiries promptly, we never want our customers to feel dismissed. Your feedback is essential to us, and we will take it on board to improve our service in the future. I have reached out via email. Warm regards, Ellie

Posted 4 months ago

“Absolutely awful bouquet of flowers, nothing like the description or picture! Could have bought a much better bunch of flowers from a supermarket! Appalling customer service when I tried to complain, just kept getting the same response that was pretty much them dismissing that there was anything wrong. 5 roses and a bit of greenery for over £40, that’s a joke. Will never use this company again, daylight robbery prices and a don’t care attitude towards their customers. They flatly refused a refund or replacement flowers to be sent.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and that you felt disappointed with both your bouquet and the service you received. This is never the impression we want to leave with our customers. We understand how frustrating it must have been to feel that your order did not match the description or your expectations, and we apologise if our responses at the time came across as dismissive—that was certainly not our intention. We’d really like the chance to put this right. If you could send your order number and some images of the bouquet to enquiries@prestigeflowers.co.uk with ‘REVIEW’ in the subject line, we’ll make sure the appropriate team reviews your case. Your feedback is very important to us, and we will use it to improve both our products and the way we handle complaints. Best wishes, Rosie

Posted 4 months ago

“Extremely disappointed! An appalling state of affairs:-Flowers were half-dead when delivered. Flower heads just fell off on some without ever opening. Bunch was nowhere near the size I was expecting from the picture and the price! I had arranged for these to be delivered as coming from my Autistic Grandson for his Mother's birthday as he wanted to do this special surprise for her (unable to do this for himself)and I had completed the message card accordingly on the website. However, no card or message was delivered with the flowers so my Daughter had no idea who they were from until I arrived and due to my Grandson's problems, he had forgotten all about our arrangement so was unable to enlighten her. I wish I had read some of the reviews viewed here now and agree with them....will never use this company again. They certainly did not meet their mantra of priding themselves on "delivering happiness" to this customer.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your experience with us. We are truly sorry to hear about the condition of the flowers and the missing message card. It’s upsetting to learn that your grandson's thoughtful surprise didn’t come together as intended. We pride ourselves on delivering high-quality products and ensuring that our service matches our customers' expectations, and we regret that we fell short in your case. We are currently looking into these matters to ensure it doesn’t happen again. Please reach out to enquiries@prestigeflowers.co.uk with your order number and “REVIEW” in the subject line so we can address your concerns directly. Please also include some images of the bouquet in your email. Warm regards, Katie

Posted 4 months ago

“Avoid like the plague. Flowers cost £35 and they sent a cheap small bunch I wouldn't have expected to pay more than £10 in a normal flower shop for. They also refused to change the delivery address when I realised that I'd autofilled an incorrect address on their website. I literally emailed them less than 5 minutes after I'd ordered and they said it was too late the order had been sent to the courier already! With delivery I wasted £40 on some rubbish flowers that ended up being sent to the wrong address thanks to their totally inflexible & unhelpful approach. Will never use Prestige Flowers again!”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your experience with us. We're so sorry to hear about the issues you faced with your order and the delivery process. As your order was placed very close to the cut-off time for next-day delivery, it was printed and processed right away to ensure it could be packed and dispatched in time for your chosen date. We sincerely apologise for any inconvenience this may have caused. Your feedback about the size and quality of the flowers, as well as our address change policy, is extremely valuable to us. To help us look into this further, please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and ‘REVIEW’ in the subject line, so it reaches the right team? Warm regards, Ellie

Posted 4 months ago

“So easy to navigate and great to have it 🥰”

Helpful Report

Posted 4 months ago

Hello Ruth, Thank you so much for your lovely 5-star review! We're thrilled to hear that you found our site easy to navigate and are glad that you’re enjoying your experience with us. Warm wishes, Prestige Flowers

Posted 4 months ago

“Shocking Absolutely nothing like the picture And half of them were dead Will never order here again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We’re very sorry to hear that your recent experience did not meet your expectations and that the flowers were not as depicted. It's disappointing for both us and our customers when we don’t deliver the quality we aim for. Our customer service team have reached out via email to look into this for you. Warm regards, Tom

Posted 4 months ago

“Dreadful service I thoroughly recommend reading the reviews before thinking of ordering Flowers arrived dead What kind of an impression is that ?! 6 day delivery instead of next day delivery Embarrassing for me and devastating for recipient Customer service copying and pasting standard answers which they have used time and time again it seems. Totally uncaring No replacement offered No money back Go elsewhere if you don’t want to be disappointed”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We're sincerely sorry to hear about the issues you've faced with your order. It's disheartening to learn that the flowers arrived in such poor condition and that the delivery was delayed. We strive to provide exceptional service and products, and it's clear we fell short this time. Your comments will be shared with our team to help us improve moving forward. Our customer service team has reached out via email. Kind regards, Tom

Posted 4 months ago

“Excellent service from a great company !”

Helpful Report

Posted 4 months ago

Hello Peter, Thank you so much for your fantastic 5-star review! We’re delighted to hear you had an excellent experience with our service. Warm wishes, Prestige Flowers

Posted 4 months ago

“Quick delivery. However, I was extremely disappointed with the medium sized Rose and Freesia. I got bushes not roses. Will not buy again. Avoid if you want roses not bushes and leaves. You’ll get better value for your money buying from M&S or Tesco stores.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We're genuinely sorry to hear that the flowers you received fell short of your expectations. We strive to deliver high-quality products, and it's disappointing to learn that we did not meet our standards in your experience. Your feedback is important to us and will be shared with our team as we work to improve. Our customer service team has reached out via email. Warm regards, Rosie

Posted 4 months ago

“Received birthday flowers yesterday from a friend have to worst flowers I have ever received had better from a supermarket would not recommend to any one half dead”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts with us. We're truly sorry to hear that the flowers you received did not meet your expectations and were in poor condition. We understand how special receiving flowers can be, and it’s disappointing when they don’t arrive as hoped. Please know that your feedback is invaluable to us and will be passed along to our team as we continually strive to improve our quality and service. Warm regards, Tom

Posted 4 months ago

“The bouquet that I expected to have delivered was nothing like the one that actually was delivered. Even if it states that every care will be taken to ensure the flowers are of similar quality, which the bouquet delivered was not. Guess I’ll stick to Interflora for future purchases. From NZ”

Helpful Report

Posted 4 months ago

Hello Meg, Thank you for your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations. We understand that this can be very disappointing, especially when it comes to special occasions. Please note that the bouquet you ordered is our Florist’s Choice, and as indicated in the product images, the images shown are examples of what the bouquet may look like. That being said, we will share your feedback with our team. Warm regards, Tom

Posted 4 months ago

“This is the second time I’ve ordered from this company and both times have been a let-down. Flowers arrived in poor condition on both occasions. The first time I received a replacement, but the second time I was told to provide a “bird’s-eye view” of the bouquet — which wasn’t possible as the flowers were sent to my elderly mother and I live in Australia. Instead of a proper solution, I was offered a £10 credit, which is useless as I won’t be ordering again. Poor quality, I would not recommend.”

Helpful Report

Posted 4 months ago

Hello Sharon, Thank you for your feedback. We sincerely apologise for the disappointment you've experienced with your orders. We understand how vital it is to send a beautiful bouquet, especially to a loved one. While we strive to ensure the best quality and service, we acknowledge that this has not met your expectations and appreciate your input. We are always working to improve our service, and your comments will help us in that effort. Warm wishes, Katie

Posted 4 months ago

“My daughter and grandchildren sent the roses and lily arrangement for our 54th wedding anniversary on the 21 August still waiting for the lilies to open disapointing maybe next week the may”

Helpful Report

Posted 4 months ago

Hello Marion, Thank you for your feedback. We're sorry to hear that the lilies in your arrangement haven’t yet opened as expected. We know how much joy flowers can bring, especially on a special occasion like your anniversary, and it’s disappointing when they don't meet your expectations. If you could reach out to us at enquiries@prestigeflowers.co.uk with any photos, we’d be more than happy to assist you further and ensure you have a better experience. Warm wishes, Ellie

Posted 4 months ago

“I paid for a Premium Delivery Service on Monday 25 Aught, I then Tracked my Order with Royal Mail. To my dismay I saw that my Order is not being Delivered until Thursday 28 August between 10.33 am and 2.33 pm ? This is absolutely unacceptable and unprofessional from Prestige Services ? I therefore wouldn’t recommend them to Family, Friends, Colleagues or anyone else. Disgusted Customer, Patrick O’Neill”

Helpful Report

Posted 4 months ago

“Prestige website has loads of choices of flowers/plants and gifts for all occasions. Their prices are very competitive and for a extra few pennies you can get free delivery on future items for the next 6 months. I contacted the customer service team for a query I had and both Ellie & Jess were brilliant, they answered my query promptly and were extremely helpful. I would highly recommend using Prestige Flowers.”

Helpful Report

Posted 4 months ago

Hello Tara, Thank you so much for your amazing 5-star review! We’re thrilled that you enjoyed our extensive selection of flowers, plants, and gifts and found our prices competitive. It’s great to hear that Ellie and Jess provided you with the brilliant service we strive for! Warm wishes, Prestige Flowers

Posted 4 months ago

“Flowers delivered 2 days after confirmed delivery date. Paid for delivery for specific day. Paid for extra flowers but ended up looking like a £7 bunch from asda. Starting to wilt and die They make it out that you will receive a fantastic bouquet but really falls flat. They were bought for our anniversary spent over £40 plus extra for more flowers. The wife is not happy with what we received as per picture showing what you are getting on website is not true.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, orders can occasionally take a little longer in transit, as noted on our website. I’m very sorry for this and for any disappointment it may have caused. We’re also sorry to hear about the condition of the flowers. Please could you send some images of the bouquet, along with your order number, to enquiries@prestigeflowers.co.uk with ‘REVIEW’ in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 4 months ago

“So disappointed in the service provided by Prestige. I paid extra for special delivery for flowers to be delivered on a Sunday they did not arrive until Tuesday and are completely wilted. I raised this with Prestige and they would not even refund me the delivery charge which is totally unfair given the flowers did not arrive on time and the quality is terrible. I previously had a good experience which is why I ordered flowers again within a 2 week period. I feel the service has been very poor and I will not use them again now.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your experience with us. We’re very sorry to hear that your recent order did not meet your expectations. We understand how disappointing it can be when special occasions are affected by product or delivery issues. Our goal is always to provide an exceptional experience, and we regret falling short this time. From the tracking information, we can see that delivery was attempted on the 24th as requested, but unfortunately, the address was inaccessible. We also appreciate your feedback regarding our customer service, and we will be addressing this internally to make improvements. A member of our customer service team has already replied to your email and is awaiting your response so they can assist you further. Warm wishes, Tom

Posted 4 months ago

“I have already done a review about the dreadful flowers and only got them Wednesday and they have died already and I'm the same as most people who left a review wish I had read the reviews first and I didn't get a response like other people who left a review”

Helpful Report

Posted 4 months ago

Hello Paddy, Thank you for sharing your experience with us. We’re truly sorry to hear that your order did not live up to your expectations. It’s disappointing when a special occasion does not feel as special due to the product quality. We aim to provide flowers that bring joy, and we regret that we fell short in this instance. Our customer service team has reached out and included 'REVIEW' in the subject line. We hope that this can be resolved. Warm wishes, Rosie

Posted 4 months ago

“My fly flowers died, and I mean totally dead not a bit wilted, the morning of the fourth day, you are only allowed three days to complain therefore they would not accept my complaint or do anything about it? You are better to buy them from a supermarket who give you 10 to 15 days life?. I tried to upload the picture which I have, but it wouldn’t allow me. Extremely embarrassing when you’ve been bought them as a present.”

Helpful Report

Posted 4 months ago

Hello Sue, Thank you for your feedback. We’re truly sorry to hear that your flowers did not last as expected. We understand how disappointing it is, especially when they were a gift. Our goal is always to provide beautiful, fresh blooms, and we regret falling short in your case. While we do have guidelines for reporting issues, we want to help ensure our customers are satisfied. I have reached out via email. Kind regards, Ellie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,737 reviews