Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,710 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived dead, shocking customer service, denying there was anything wrong with them saying we hadn’t added the supplied flower food! The chocolates were missing from the package. £51.50 down the drain.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. I'm really sorry to learn about the condition of the flowers and the missing chocolates. It's disappointing to hear that we didn't meet your expectations and that our customer service did not address your concerns as it should have. Your feedback is invaluable to us, and we take it seriously. I appreciate you bringing this to our attention, and I assure you that we will work to improve in these areas. Thank you once again for your comments, and I hope we can have the opportunity to restore your confidence in our service. Best regards, Rosie

Posted 1 month ago

“Pretty disappointed with these . The flowers that arrived look nothing like the picture . I could have bought the same from Asda for half the price . Really poor . Paid £29.99 for next day flowers only find they add £5.99 for postage .”

Helpful Report

Posted 1 month ago

Hello Gareth, Thank you for your feedback. I'm really sorry to hear that the flowers you received were not up to your expectations and did not resemble the picture. We strive to provide quality arrangements, and it’s disappointing to hear we missed the mark this time. I understand that feeling let down by your purchase can be frustrating, especially with pricing considerations. Thank you for sharing your experience, and I hope we can regain your trust in the future. Best regards, Rosie

Posted 1 month ago

“Dont waste your money, worst flowers ever- dead in a few days. Supposed to be delivered for mothers day. But was a day late, £10 bunch from a garage looks better than the bouquet delivered”

Helpful Report

Posted 1 month ago

Hello Phil, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with the flowers. We aim for the highest quality, and it’s disappointing to learn that we fell short in this instance. I understand how important it is for deliveries to arrive on time, especially for special occasions like Mother's Day. Your comments are invaluable to us, and I would appreciate the chance to address your concerns. Please contact our Customer Support team at enquiries@prestigeflowers.co.uk so we can look into this further and work towards a resolution. Thank you for bringing this to our attention, and I hope we can earn your trust again in the future. Best regards, Tom

Posted 1 month ago

“My brother sent Mum flowers for Mother’s Day. Absolutely appalling.They were bruised and battered on delivery and thrown out on Monday. Disgusting.”

Helpful Report

Posted 1 month ago

Hello Caz, Thank you for sharing your feedback. I'm truly sorry to hear about your experience with the flowers sent to your mum for Mother's Day. It’s disheartening to know they were not delivered in good condition, which is not the standard we strive for. I appreciate how upsetting this must be, especially on such a significant occasion. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk, as we’d like the opportunity to address your concerns and find a resolution. Thank you for bringing this to our attention. We hope to restore your faith in our services. Best regards, Rosie

Posted 1 month ago

“Worse flowers I've ever purchased. Online delivery for mothers day £40, ordered a large and couldn't believe how small they are, nothing like the picture, roses dying before the lilies blooming, will not be using again!!”

Helpful Report

Posted 1 month ago

Hello Ashley, Thank you for your feedback, and I’m genuinely sorry to hear about your experience with the flowers you received. We always strive to deliver high-quality arrangements, and it's disappointing to learn we didn't meet your expectations this time. Your comments about the size and condition of the flowers are important to us, and I would appreciate the opportunity to address your concerns. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk, and we will do our best to assist you. Thank you for sharing your thoughts, and I hope we can restore your trust in us in the future. Best regards, Tom

Posted 1 month ago

“My son is on benefits. He set money aside to treat me on Mother's Day with a bouquet for £39.99. It arrived two days late. I understand flowers and the best place to keep them in my cottage so that they last. They were dead in 48hrs. I have been honest with my son and told him never to use this company again. I feel so sad for him; I have sent him £40.”

Helpful Report

Posted 1 month ago

Hello Denise, Thank you for taking the time to share your experience. I’m really sorry to hear that your bouquet arrived late and didn't last as expected. We always aim to provide fresh flowers and timely delivery, and it’s disappointing that we fell short on this occasion. I understand how important it is to receive a thoughtful gift, especially from your son, and I can only imagine how upsetting this situation must be for both of you. Your feedback is valuable to us, and I encourage you to contact our Customer Support team at enquiries@prestigeflowers.co.uk so we can look into this further and work towards a resolution. Thank you for bringing this to our attention, and I hope we have the opportunity to regain your trust in the future. Best regards, Rosie.

Posted 1 month ago

“Absolutely shocking flowers , looked like something you would buy from a garage . So disappointing. Will not be using this florist again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m truly sorry to hear that the flowers did not meet your expectations and resulted in such disappointment. We strive to provide beautiful arrangements, and it’s disheartening to learn that we fell short in your experience. Thank you for bringing this to our attention, and I hope we can regain your trust in the future. Best regards, Emily

Posted 1 month ago

“Awful company Awful customer service Do not use”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're sorry to hear about your experience. This is not the level of service we aim to provide. Please reach out to us directly so we can understand what went wrong and work towards a resolution. Kind regards, Tom.

Posted 1 month ago

“Didn’t arrive on time- total waste of money as wasn’t able to gift them to the colleague who had left the company”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your feedback, and I’m truly sorry to hear about the delivery issues you experienced. I understand how frustrating it must have been not to have your gift arrive on time, especially when it was meant for a colleague. Your concerns are important to us, and I appreciate you bringing this to our attention. If you’d like to discuss this further, please contact our Customer Support team at enquiries@prestigeflowers.co.uk with your order number. We’re here to help and would like the opportunity to make things right. Thank you for your patience, and I hope we can regain your trust in the future. Best regards, Katie

Posted 1 month ago

“Two “bouquets” ordered for Mother’s Day, one with a candle, extra paid for Sunday delivery. Delivery missed for one order, candle missing from the other. Flowers not as ordered, some half dead. Tried dealing with the company to resolve, pointless, offered £20 credit/voucher, total insult. Waste of time trying to fight it, they’ve got the money now and couldn’t care less. Avoid at all costs, will never buy from Prestige again, flowers from your local convenience store are much nicer!”

Helpful Report

Posted 1 month ago

Hello Claire, Thank you for taking the time to share your thoughts, and I’m truly sorry to hear about your experience with your recent order. I can understand how disappointing it must have been, especially for Mother’s Day, to receive flowers that did not meet your expectations. Your feedback about the missing items and the quality of the flowers is invaluable to us. We constantly strive to improve, and I regret that we fell short in this instance. If you would like us to try to make it right, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk, referencing your order number. Thank you for bringing this to our attention, and I hope we have the opportunity to serve you better in the future. Best regards, Katie

Posted 1 month ago

“Had a beautiful bouquet of flowers delivered for Mother’s Day Saturday by Wednesday they had dropped Very disappointing Customer service unhelpful”

Helpful Report

Posted 1 month ago

Hello Katie, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the bouquet you received for Mother’s Day did not last as expected. I can understand how disappointing this must have been. Your feedback about our customer service is valuable, and I regret that we didn’t meet your needs during this time. We are constantly striving to improve and your comments will certainly help us in that effort. If you would like to discuss this further, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk and include your order number. We would like the opportunity to make things right. Thank you for bringing this to our attention. Best regards, Katie

Posted 1 month ago

“Absolute joke. Spent £40 on a bunch of flowers that turned up brown, heads drooping and basically dead. When the misses opened then up for mothers day I was so embarrassed so these were ment to be from the kids. Never again using this company and I would advise everyone else to stay clear as well. Would of been better to go supermarket”

Helpful Report

Posted 1 month ago

Hello Robert, I’m really sorry to hear that your recent experience with our flowers was not as it should have been, especially for such a significant occasion like Mother’s Day. I can understand how disappointing it must have been to receive a bouquet that didn’t convey the care you intended. Your feedback is crucial to us, and I appreciate you sharing your experience. It’s clear that we fell short this time, and I sincerely apologise for that. If you would like, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and the word 'REVIEW' in the subject line. We want to make this right for you. Thank you for bringing this to our attention. We strive to improve and your input helps us do just that. Warm regards, Katie

Posted 1 month ago

“We sent some flowers to a friend, and they were beautiful, and very reasonably priced. Thank you”

Helpful Report

Posted 1 month ago

Hello Jeni! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that the flowers you sent were beautiful and that you found our prices reasonable. Your appreciation means a lot to us, and we’re happy to help you bring joy to your friend! Best wishes, Tom

Posted 1 month ago

“I always try (and hope) to leave a positive review, but I’m at a loss here. Having spent over £80 on a (what looked online to be) beautiful bouquet of flowers for Mother’s Day, I received very disappointing updates from my Mum that ALL of two flower types died the following day, and ALL of the roses drooped under the head two days later. I sent photos to the customer service team, but apparently I didn’t share my complaint within their acceptable policy period. £80 for a near-total dead bouquet within 3 days. I send flowers quite often (I think this is my first experience with Prestige), but I have never seen such depressed flowers, or received such an ill considered response. Oh, to be fair I should mention the £15 voucher to discount a future buy, but taking into account a delivery of nearly half that, I think I’ll give it a miss. Not quite the Mother’s Day bouquet I’m proud to have sent.”

Helpful Report

Posted 1 month ago

Hello, I genuinely appreciate you taking the time to share your thoughts with us, and I’m very sorry to hear about your recent experience. It’s disheartening to learn that the bouquet did not meet your expectations and that your mother’s special day was affected by the quality of the flowers. This is certainly not the level of service we strive for. Your feedback regarding the customer service response is valuable, and I will forward your comments to our team as we continuously aim to improve our service. Please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Thank you again for your honesty. We truly appreciate your feedback, as it helps us to better our services in the future. Warm regards, Katie

Posted 1 month ago

“Have used these guys before, but this time the flowers were shockingly bad. Not even close to the picture shown on their website. I have more foliage than flowers and some of the flowers were snapped/broken off as well to top it off. Contacted customers services and sent photos, and was told "Upon reviewing the photographs with our Florist Manager, we have confirmed that the bouquet you received is of good quality and is the correct size as ordered." I'll let you guys be the judges of that. Please see the photo for a side-by-side comparison. I'm not being funny, but I paid £35 for a bunch of flowers that look worse than a £10 bunch from Tesco... Never using these guys again, avoid.”

Helpful Report

Posted 1 month ago

Hello Andy, I’m genuinely sorry to hear that your recent experience with our flowers did not meet your expectations. It’s upsetting to hear that the bouquet you received did not resemble what you ordered and that there were quality issues as well. This is certainly not the experience we aim to provide. I appreciate you sharing your feedback, and I’ll be sure to pass your comments along to our team for further review. Your satisfaction is important to us, and I apologize for any frustration caused by your interaction with customer service. Warm regards, Katie

Posted 1 month ago

“Wow, I have never felt so embarrassed in my life. The flowers look awful. I am truly gutted and could have done a better job myself and bought locally. Nothing like the pic in my order. Never again!”

Helpful Report

Posted 1 month ago

Hello Jules, I’m truly sorry to hear that you were disappointed with your flowers. It’s always upsetting when an order doesn’t meet your expectations, especially when it comes to something as special as a floral arrangement. I understand how you feel, and I sincerely apologise for the distress this has caused you. Your feedback is important to us, and I will make sure it is passed along to our team for further review. If possible, please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 month ago

“Worse flowers I’ve ever received from a florist don’t use this company they were 4 days late and the quality and quantity is terrible. Mainly foliage”

Helpful Report

Posted 1 month ago

Hello Julia, I’m truly sorry to hear about your experience with your flowers. It’s very disappointing when your expectations aren’t met, especially regarding quality and timeliness. I understand how frustrating it is to receive something that doesn’t live up to what you anticipated. If you could reach out to us at enquiries@prestigeflowers.co.uk and share more about your experience, we’d appreciate the chance to look into this further and see how we can assist you. Best wishes, Ellie

Posted 1 month ago

“Flower arrived late from daughter for mothers day. Never arrived until wednesday and already startting to did”

Helpful Report

Posted 1 month ago

Hello Audrey, I'm really sorry to hear that your flowers arrived late and didn't meet your expectations. I understand how disappointing it is to anticipate a delivery for a special occasion, only to have it not arrive on time and not last as hoped. If you could share some details with us at enquiries@prestigeflowers.co.uk, we would like to investigate this further and see how we can make it right for you. Best wishes, Ellie

Posted 1 month ago

“Rose buds were brown and had to be thrown out after 3 days. Customer services weren’t able to help because it has to be reported inside 3 days.”

Helpful Report

Posted 1 month ago

Hello, I'm really sorry to hear about the condition of your rose buds and understand how disappointing it must be to have to throw them out so soon. It's frustrating when our expectations for quality aren't met, and I apologise for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Ellie

Posted 1 month ago

“Very poor quality flowers. Bought for Mothers Day and dead in three days. Not the first time this has happened. Gave them the benefit of the doubt but won't be doing it again”

Helpful Report

Posted 1 month ago

Hello, I'm truly sorry to hear that your flowers did not meet your expectations, especially for such a special occasion like Mother's Day. It's disappointing when the quality isn't up to standard, and I understand your frustration. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so we can look into this for you? Best wishes, Ellie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,710 reviews