Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,737 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rubbish…ordered flowers on the 19th to be delivered on the 24th…they didn’t pay for a weekend delivery so turned up on the 26th…they posted them on the 23rd….by the time the flowers got here they were half dead, no water or light for 4 days…..waste of time…..”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, orders can sometimes take a little longer in transit, as noted on our website. I’m very sorry for this and for any disappointment caused. I’ve located your order and can see that our customer service team has requested some photos of the bouquet so we can assist you further. We hope to resolve this for you as quickly as possible. Best wishes, Rosie

Posted 4 months ago

“Terrible customer service... Tried to amend the address as it was changed by default... Immediately contacted customer service to be told they would get back to me.. Heard nothing. rang again was told email she sent to change address had got lost.!!! Sent another one.. Then an hour later a withheld call to say it was now too late . I spent 40 pounds on flowers going to s bogus address. I have lost my money and no flowers will be sent And I applied a credit that was not taken off which I was given for my sisters flowers arriving dead Order number 9024584 helenKenney”

Helpful Report

Posted 4 months ago

Hello Helen, Thank you for taking the time to leave a review. We’re very sorry that we were unable to amend your order on this occasion and that you experienced difficulties using the credit previously issued. As we weren’t able to make the amendment on our side, our team reached out to the supplier to request the change and also followed up via email. I’m sorry we weren’t able to accommodate your request this time. Regarding the credit, I can confirm there is still £10 on your account. This will need to be manually applied at checkout when placing your next order. Warm regards, Katie

Posted 4 months ago

“Excellent Website and easy to access your beautiful flower collection”

Helpful Report

Posted 4 months ago

Hello Patrick, Thank you so much for your wonderful 5-star review! We’re delighted that you found our website easy to access and enjoyed our beautiful flower collection. Warm wishes, Prestige Flowers

Posted 4 months ago

“Such beautiful bouquets with endless possibilities to add personal touches. Would highly recommend!”

Helpful Report

Posted 4 months ago

Hello Isobelle, Thank you so much for your glowing 5-star review! We're thrilled to hear that you loved our beautiful bouquets and the endless possibilities for personal touches. Warm wishes, Prestige Flowers

Posted 4 months ago

“Easy to use website 👌”

Helpful Report

Posted 4 months ago

Hello Demi, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our website easy to use. Warm wishes, Prestige Flowers

Posted 4 months ago

“I ordered some flowers for my wife anniversary it cost me over £40 and when they got delivered there was hardly any flowers i would have got the same amount and better quality up the road for £10 when I contacted them they said they was fine”

Helpful Report

Posted 4 months ago

Hello Paddy, Thank you for sharing your experience with us. We’re truly sorry to hear that your order did not live up to your expectations. It’s disappointing when a special occasion does not feel as special due to the product quality. We aim to provide flowers that bring joy, and we regret that we fell short in this instance. Our customer service team has reached out and included 'REVIEW' in the subject line. We hope that this can be resolved. Warm wishes, Rosie

Posted 4 months ago

“Despite sending me another bunch of roses and Lily’s and following all their advice, the same happened. Roses and Lilys never bloomed just 1. Whst a waste of money. Also tried to add photos but would not allow below?”

Helpful Report

Posted 4 months ago

Hello Mia, Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that your flowers did not bloom as expected, and we understand how disappointing that can be. Each bouquet is meant to bring joy, and it's frustrating when they don't meet your hopes. Please feel free to reach out to us with any details or photos at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, so we can look into this for you. Your satisfaction is important to us, and we want to help in any way we can. Warm regards, Katie

Posted 4 months ago

“My son sent me a bouquet of flowers they came in a box very bad quality and died within 3 days not what he had paid for”

Helpful Report

Posted 4 months ago

Hello Mrs Daniels, Thank you for sharing your feedback with us. We’re truly sorry to hear that the bouquet did not meet your expectations and that the flowers didn’t last as long as they should have. It's disappointing when flowers don’t arrive in the condition you anticipated, and we understand how important it is for gifts to convey love and care. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 4 months ago

“Would not accept my e mail address for voucher? kevfitz383@gmail.com”

Helpful Report

Posted 4 months ago

Hello Kevin, Thank you for reaching out and letting us know about the issue with the voucher email submission. We definitely want to ensure that you have a smooth experience while using our services. If you're still experiencing problems, please don't hesitate to contact our customer support team directly at enquiries@prestigeflowers.co.uk, and they'll be more than happy to assist you further. Warm regards, Rosie

Posted 4 months ago

“Wish I’d read the recent reviews. Ordered next day delivery, unfortunately the payment went through one minute after 4pm on Saturday. Contacted customer services immediately but couldn’t cancel the order or update the message. Very much “computer says no” experience. Also discovered that the flowers will be sitting for 24+ hours with Royal Mail before delivery. Doubt they’ll be in very good condition when they arrive. Not very Prestige! Shop local.”

Helpful Report

Posted 4 months ago

Hello Rebecca, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience fell short of your expectations, especially regarding the delivery timing and message update. It's always our goal to provide not just beautiful blooms, but also a seamless service. Regrettably, we understand the frustration you feel when deliveries do not meet your expectations. We appreciate your concerns about the flowers and their journey. Please know that we take such matters seriously and work consistently to improve our service wherever possible. Warm wishes, Rosie

Posted 4 months ago

“Always arrive looking beautiful and on time.”

Helpful Report

Posted 4 months ago

Hello Sharon, Thank you so much for your wonderful 5-star review! We're thrilled to hear that our arrangements consistently arrive looking beautiful and on time. Warm wishes, Prestige Flowers

Posted 4 months ago

“Pity I didn't read these reviews before ordering i would not have used this company nor ever would again not the flowers I ordered the 50% off is a rip off & customer service is a joke.”

Helpful Report

Posted 4 months ago

Hello, Thank you again for your reviews. We are very sorry for any disappointment caused on this occasion. I can see that our review team reached out to you yesterday in the hope of resolving the matter. As an online florist, we do ask for images when concerns are raised, as stated on our website. Unfortunately, we did not receive any on this occasion. As a gesture of goodwill, a voucher for almost 50% of your order value was offered, which was declined. Our team also offered a replacement bouquet, which was again declined. I’m very sorry that the resolutions provided were not suitable for you. However, without images of the bouquet, we are unable to take the matter further. Warm regards, Tom

Posted 4 months ago

“I ordered a flower arrangement for my wife’s birthday, and what was delivered was absolutely nothing like what I ordered. The bouquet was completely different in style, quality, and presentation — it honestly looked like a last-minute replacement with no care or attention. Even more frustrating, this is the second time this has happened. After the first issue, I gave this company another chance, hoping it was just a one-off mistake. Clearly, it wasn’t. For a company that claims to deliver special moments, this is a huge letdown — especially on such an important occasion. I spent good money expecting a premium product, and what was received was far from acceptable. I would never order again and highly do not recommend this company to anyone. You’re better off going elsewhere if you actually want what you pay for. Absolutely unacceptable.”

Helpful Report

Posted 4 months ago

Hello Laszlo, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the disappointment you faced, especially on such an important occasion. Please know that this is not the standard of service or quality we strive to provide. We understand how frustrating it must have been to receive something that did not reflect what you ordered, and we sincerely apologise for letting you down. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and some images of the bouquet received. Once again, we are very sorry for the disappointment caused, and we appreciate you bringing this to our attention. Best regards, Katie

Posted 4 months ago

“Very unhappy with the flowers I had sent to a friend last Thursday nothing like the ones in the web sight”

Helpful Report

Posted 4 months ago

Hello Liz, Thank you for sharing your concerns with us. We’re very sorry to hear that the flowers you sent did not match what you expected from the images on our website. We understand how meaningful it is for gifts to look their best, and we regret that your experience fell short of your expectations. Please note that the bouquet you selected is our Florist’s Choice arrangement. As highlighted in the product description and images, the photos provided are examples, and the final bouquet may vary depending on seasonal availability and the florist’s selection. Your feedback is greatly valued, and we will be sharing this with our team to help ensure we continue to improve. Warm wishes, Rosie

Posted 4 months ago

“Very unhappy with the flowers I had sent to a friend last Thursday nothing like the ones in the web sight”

Helpful Report

Posted 4 months ago

“I appreciate that a customer has to pay for the delivery and card but the flowers for my daughter's 1st wedding anniversary were honestly not really any different from a bunch of flowers from Tesco's that costs £10.00! I expected more flowers in it. Some of the rose buds were going brown, why are they not put in water?”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience with us. We’re sorry to hear that the flowers did not meet your expectations for such a special occasion. We understand how important quality is, especially for a wedding anniversary. We appreciate your feedback regarding the condition of the flowers upon arrival, and we will definitely address this with our team. Your satisfaction is important to us, and we strive to improve our services based on your comments. Warm wishes, Katie

Posted 4 months ago

“Completely mediocre and vacant to owning up to the problem! Bouquet was nothing like the example instead was completely different no likeness whatsoever! Ruined a very special occasion due to the mediocre state already almost fully bloomed stems! Not much of a scent and instead being given patronising replies on emails about petty pedantic condition of the flowers! £50 down the drain horrible! STRONGLY AVOID awful awful deliverance....their CS so called doesn't care doesn't want to know”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts with us. We are truly sorry to hear that your experience with our bouquet did not meet your expectations. It's disappointing to know that the flowers arrived in a condition that detracted from your special occasion. We take pride in the quality of our products, and your feedback is crucial in helping us improve. We always strive to ensure that our customers feel valued, and we regret that this was not your experience. Please rest assured that your comments will be addressed with our team to work towards bettering our service moving forward. I have reached out via email. Warm regards, Ellie

Posted 4 months ago

“Very easy website to navigate and order flowers. Would use again.”

Helpful Report

Posted 4 months ago

Hello Hugh, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website easy to navigate and that you plan to use us again. Warm wishes, Prestige Flowers

Posted 4 months ago

“Sent miles away from location. Thought it was a local florist. My mistake. Asked for morning delivery. But didnt pay extra on top of £6.99 for guaranteed delivery on time. First attempt at 18.15, so no use when office closed at 5pm. Tried to redirect to the lady's house (late anyway). Still not delivered. Bad servcie feel let down. Next time will go in person and sod doing it on line. Very disappointed.”

Helpful Report

Posted 4 months ago

Hello Neil, Thank you for your feedback. We are very sorry to hear about the issues you faced with your delivery. We understand how important it is for your order to arrive promptly, and we regret that this wasn't accomplished in your case. Your comments regarding the delivery experience are invaluable, and we will certainly take them into account as we strive to improve our services. Warm regards, Katie

Posted 4 months ago

“I have received Prestige flowers from my family on special occasions over a number of years and the bouquet I received today didn’t disappoint. A stunning mix of roses, carnations etc,carefully packaged to ensure freshness.Once again I am delighted and would recommend them.Thankyou.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your lovely 5-star review! We are thrilled that the bouquet you received met your expectations once again. It’s wonderful to hear you enjoyed the stunning mix and careful packaging. Warm wishes, Prestige Flowers

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,737 reviews