Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,842 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,842 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 2nd March 2026

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After many days of trying to get help with my complaint I feel I must send a very negative review. The flowers I sent to my sister and her husband for their 40th Wedding anniversary were nothing like the advertised picture. There was shortage for flowers and what were delivered where not very good. I will never by from Prestige again. I do wonder if the email I got were indeed AI and not real people. Maureen McGrath”

Helpful Report

Posted 5 months ago

Hello Maureen, I’m very sorry to hear about your recent experience and the disappointment caused, especially on such an important occasion as your sister and her husband’s 40th wedding anniversary. This is not the standard we want to deliver, and I completely understand your frustration. A member of our review team will be in touch shortly. Kind regards, Katie

Posted 5 months ago

“I have used this company many a times in the past. I did the same as usual this time, ordered a £50 bunch of flowers for my friend as a treat, 40 year friendship. She send me a picture. It was nothing like I ordered, if I wanted a Tesco £6 bunch I would have gone to Tesco! Instead I went here, as you can see from the pictures they are very different, Jennifer was not bothered apparently a manager had looked at the pictures and said they are the same and wait for flowers to open. No refund.. nothing. It’s been two days and my friend had just messaged to say the flowers are dead. What a waste of £50. Stay away from this company! I now worry what others have received from me in the past. My auntie works at trading standards so I’ve shown her. She’s taking images and emails into work next week- as she can’t believe it either.”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced. We strive for quality, and it’s clear we fell short in this instance. Your feedback is important, and I understand your frustration with the situation and the difference in expectations for your order. A member of our review team has reached out via email. Kind regards, Rosie

Posted 5 months ago

“Website easy to use Great choice of flowers Good price”

Helpful Report

Posted 5 months ago

Hello Pia, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to navigate and appreciated our great selection of flowers at a good price. Warmest wishes, Prestige Flowers

Posted 5 months ago

“I paid the express delivery fee for next day ‘guaranteed’ delivery. The flowers weren’t delivered on time and I was refused a refund for the cost of the express fee. I’d use a different company. Wouldn’t recommend”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your feedback. We’re very sorry for the delay and any disappointment this may have caused. As noted on our website, orders sent to addresses further from our distribution centre can occasionally take a little longer in transit. Regarding the delivery fee, this is our standard charge, and there is no additional cost for next-day delivery. Warm regards, Katie

Posted 5 months ago

“Husband order flowers for me for our anniversary and they sent half dead flowers absolutely disgraceful they advise you 100% satisfaction well I would give them 0 our of 100 and it wouldn’t let me add photos to show how bad they were. Way to go to spoil what should have been a lovely anniversary gift”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your experience, and we’re truly sorry to hear that the flowers did not arrive in the condition you had hoped for. We understand how damaging it can be to receive something that doesn’t match the occasion, especially for a special celebration such as your anniversary. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 5 months ago

“My partner ordered me large flowers a card, box of chocolates and a teddy bear, this was bought as a gift due to it being the anniversary of the loss of my baby. My partner spent £55. To find out that only the flowers and card had been delivered and the chocolates and teddy bear had not. We have contacted them to tell them of this mess up and they have offered us £16 back in credit, not a refund. £16 credit when we have no plans to buy again from this company is pointless. My partner tried to do something nice to honour the date and passing of my baby however prestige flowers decided not to send what was paid for.”

Helpful Report

Posted 5 months ago

Hello Katie, Thank you for your feedback, and we are deeply sorry for the distress this situation has caused you. We understand that this was a very special occasion and that the missing items added to the disappointment of an already difficult time. We take such matters very seriously and appreciate you bringing it to our attention. Your feedback is invaluable as we strive to improve our services. Warm regards, Tom

Posted 5 months ago

“Could someone please answer my email the flowers sent received Friday 5th September by Monday 8th the flowers were almost dead very unusual for Prestige Flowers my best friend uses them regularly via USA I really do not want to go back and let here know what poor quality they were this time”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re truly sorry to hear that the flowers you received did not meet the high standards you expected from Prestige Flowers. We understand how disappointing it can be when things don’t go as planned, especially when making a special gesture for a friend. I have searched our system, and we cannot locate an email from your email address. However, I have reached out directly. Warm regards, Ellie

Posted 5 months ago

Helpful Report

Posted 5 months ago

“I ordered s nice bouquet and received something else,not happy as when someone is ordering the flowers sugestI expect to look like that but nothing looks like in your picture”

Helpful Report

Posted 5 months ago

Hello Claudia, Thank you for your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations. We understand how important it is for the flowers to reflect what you've selected, and we sincerely apologise for any disappointment this has caused. A member of our customer service team will reach out to you shortly to discuss this. Warm regards, Katie

Posted 5 months ago

“I ordered flowers 3 Sept to be delivered on the 4th Sept. I had notification from Royal Mail to say they had sent the flowers to Blackburn Depot in error and sent an apology. They delivered the dead flowers on Monday 8 Sept. I reached out to Prestige flowers who wouldnt replace them. My 82 year old friend couldnt save any of the flowers. I am very disappointed.”

Helpful Report

Posted 5 months ago

Hello Pam, Thank you for taking the time to leave a review. We’re truly sorry for any disappointment or upset caused on this occasion. As advised by our customer service team, the address provided at checkout was unfortunately incorrect. This resulted in your order being sent to the wrong depot, which caused a delay and, regrettably, affected the quality of the flowers. A member of our review team will be in touch with you shortly to discuss this further. Best wishes, Katie

Posted 5 months ago

“Disappointed with flowers that were delivered looked nothing like flowers ordered. I ordered a full bouquet but what I received certainly was not”

Helpful Report

Posted 5 months ago

Hello, We’re very sorry to hear that the flowers you received did not match your expectations or the bouquet shown online. We completely understand how disappointing this must have been, and we sincerely apologise for the upset caused. A member of our customer service team will be reaching out to you directly to look into this further and help resolve the issue. Best wishes, Katie

Posted 5 months ago

“Nothing like the photos and way overpriced for what they are”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re very sorry to hear that you felt the bouquet you received did not resemble the image online and that it did not reflect good value. We completely understand how disappointing this must have been and sincerely apologise for any upset caused. A member of our customer service team has already reached out to investigate this further for you. Best wishes, Rosie

Posted 5 months ago

“Never using this company again never arrived on time and this is twice now”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. I’m very sorry to hear about your experience and the disappointment caused on this occasion. After reviewing your order, I can confirm that delivery was attempted on the 6th as requested, and again on the 8th, but unfortunately there was no answer at the address. A member of our review team will be in touch with you shortly to discuss this further. Best wishes, Katie

Posted 5 months ago

“Very efficient Company and always wonderful flowers. I order from Canada for family in U.K.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your fantastic 5-star review! We’re thrilled to hear that you find our service efficient and our flowers wonderful, even from Canada. Warm wishes, Prestige Flowers

Posted 5 months ago

“I live in Guernsey. I googled flower sellers in Guernsey and Prestige Flowers popped up. So, I placed my order for our wedding anniversary for the flowers to be delivered next day. Four days later they were delivered. Totally unacceptable. Prestige flowers should if known they would not be able to deliver the flowers in time. I complained and was offered £5.99 credit on my next order. Heads up people. If you live in The Channel Islands steer clear”

Helpful Report

Posted 5 months ago

Hello Andy, Thank you for your review. We’re very sorry to hear about your recent experience and the disappointment caused, especially for such an important occasion as your wedding anniversary. We fully appreciate how frustrating it must have been for your flowers to arrive later than expected. We understand that the goodwill credit offered did not reflect the impact of the delay. I can see that our customer service team has since arranged for a replacement bouquet to be delivered. Best wishes, Katie

Posted 5 months ago

“Have been using Prestige Flowers to send flowers to loved ones in the Uk for a number of years. Always bbeautiful flowers and a great service.”

Helpful Report

Posted 5 months ago

Hello Rosette, Thank you so much for your wonderful 5-star review! We are delighted to hear that you’ve been using Prestige Flowers for years to send beautiful flowers to your loved ones in the UK. Warm wishes, Prestige Flowers

Posted 5 months ago

“The flowers were not fresh and they’ve were much fewer than they appeared at the website. Very disappointed.”

Helpful Report

Posted 5 months ago

Hello Maria, I’m really sorry to hear that the flowers you received were not fresh and did not meet your expectations. It's disappointing for us as well, as we aim to provide high-quality arrangements that match what we showcase on our website. Your feedback is vital, and we will address these concerns to ensure improvement. I can see that this is already being looked into by our customer service team. Best wishes, Rosie

Posted 5 months ago

“Could you please explain to me what's going on with this bouquet of flowers? This isn't the order in your photo ! I paid for a bouquet of flowers. What is it that was sent?!”

Helpful Report

Posted 5 months ago

Hello Izabela, I’m truly sorry to hear that the bouquet you received did not meet your expectations. We take pride in the quality and presentation of our flowers, and it's disheartening to know we let you down. Your feedback is very important to us, and we hope to use it to improve our service. I can see that our customer service team has replied to your email. Warm regards, Rosie

Posted 5 months ago

“The quality and size of the bouquet that I received was very poor I could have bought a better bouquet at the supermarket. When I raised my concerns I was not looking for a refund just for them to admit their error, I took photos and added these to my email, and was constantly fobbed off, be aware your bouquet may e not what you ordered, I will never use this company again.”

Helpful Report

Posted 5 months ago

Hello Trudie, I’m sorry to hear that your experience with us was not satisfactory. We strive to maintain high standards for our bouquets, and it’s concerning to know that we did not meet your expectations. Your feedback is invaluable as we continue to improve our services. As our customer service team explained, the bouquet shown on our website is the medium size, as outlined in the description. Since you purchased the standard size, it contains fewer stems than the one pictured. Warm regards, Rosie

Posted 5 months ago

“Do not ever use not next day flower not worth the money one bit and as for the chocolate there are so bad”

Helpful Report

Posted 5 months ago

Hello, I’m really sorry to hear that your experience with us was disappointing. We aim to provide fresh flowers and high-quality products, and it’s disheartening to know we fell short. Your feedback is very important to us, and we’ll take it into consideration as we work to improve our service. If you have any images of the bouquet, please could you send them to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,842 reviews