Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,201 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,201 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely awful! Will never use this company again. Ordered flowers costing nearly £50, could have got a better bouquet from the supermarket for a third of the price. Flowers lasted from Saturday to Wednesday. They were for my parents golden wedding anniversary. Quick reply from customer service admitting that there was a quality control issue, where I was offered a £10 voucher against another order! I declined the offer stating I wanted a full refund, I was then offered another bouquet, declined again as I didn't want or need another, they should have got it right the first time. I was then offered a refund of £10. Not acceptable but as the occasion has passed and the upset over the flowers has calmed, I won't be pursuing. I will never use this awful company again. Abysmal. I have tried to upload a photo after trying to fill in the questionnaire at the end of the review, funny but half the questions can't be answered and there was a problem uploading the picture.”

Helpful Report

Posted 1 year ago

Hello Jackie, I’m truly sorry to hear about your experience with us, especially for such a significant occasion as your parents' golden wedding anniversary. It’s disheartening to know that the flowers didn’t meet your expectations and that the service we provided fell short as well. We take pride in the quality of our products, and it’s clear we missed the mark this time. I appreciate you bringing this to our attention, and I apologise for the dissatisfaction it caused. I understand your frustration with the compensation offered, and I assure you that your feedback is crucial as we work to improve. Warm regards, Katie

Posted 1 year ago

“Absolutely Awful. Quality of flowers shocking. Only half the advertised amount of flowers actually sent. Some already brown, deformed stems, broken heads, the list goes on. Customer service shocking, insulting, just didn't care, even though they agreed the quality was poor from photographs supplied. Offered a refund of £10 credit, ( no waywe would ever use them again!) Then offered £10 refund, when flowers cost in excess of £40!!! When refusing £10, whi h is an insult, they said there was nothing else they can do. Like stated above, only half the flowers supplied, and they were dreadful quality. Could have bought far better and more, flowers in Aldi for a quarter of the price. Sent to me from my daughter and grandaughter which was an awful lot of money to them, but they were trying to make my day special. Actually made my day worse, due to them being upset that they had spent so much on such terrible quality flowers. Advise to avoid this company.”

Helpful Report

Posted 1 year ago

Hello, We're truly sorry to hear about your experience and the disappointment it caused, especially knowing this gift came from your daughter and granddaughter with the intention of making your day special. It's clear from your feedback that we fell well short of expectations, both in terms of the product and the service you received. Please accept our sincere apologies. Receiving flowers in poor condition is unacceptable, and we deeply regret that what was delivered did not reflect what was advertised or what your loved ones intended. We also acknowledge your frustration with the resolution offered, and we're sorry it did not feel fair or sufficient. We take all feedback seriously and will be using your comments to further review and improve both our quality control and our approach to customer care. I can confirm we have reached out to the customer. Warm regards, Katie

Posted 1 year ago

“I love this website! Super easy to use and always fresh flowers! I am from Canada and always order my sister flowers from the U.K. on this website! Thank you for your amazing flowers!”

Helpful Report

Posted 1 year ago

Hello Elaina! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you love our website and appreciate our fresh flowers. It’s wonderful that you choose us to surprise your sister all the way from Canada! Warm wishes, Prestige Flowers

Posted 1 year ago

“Unfortunately, the roses were in a very poor condition on arrival. The images were totally misleading. Very disappointed, having being cautious reading some reviews, however was convinced there is a procedure if we were not completely satisfied on the chat box, so made the order. Big mistake. Tbh they should of been binned after 3 days & already wilting on arrival. My wife said - sorry to say, worst you've ever sent me! So purchase with caution...”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm very sorry to hear about your disappointing experience. We completely understand how upsetting it must have been to receive roses that were not fresh and didn’t reflect the images shown online. This is far from the standard we aim to provide, and it's clear we let you down on this occasion, especially when the flowers were meant to be a meaningful gift. As an online florist, we do require images of the full bouquet to be submitted within the specified time frame outlined on our website. Unfortunately, as this wasn’t provided, our ability to offer compensation was limited. Again, we are very sorry for any disappointment or upset caused on this occasion, and we will share this feedback with our Florist Manager. Warm regards, Tom

Posted 1 year ago

“Terrible! 1st and last experience of Prestige flowers. The website pictures are nothing like what's actually received. And unless you are sending flowers to yourself you'd never know. Picture on the right is the website picture and the one on the left is the actual bouquet in large. Just awful. I also had to chase the tracking details as nothing was sent.”

Helpful Report

Posted 1 year ago

Hello Trish, I’m really sorry to hear about your experience and appreciate you bringing this to our attention. It’s disappointing to learn that the bouquet you received did not match your expectations based on our website images, and I completely understand your frustration, especially when sending flowers to someone special. We always aim to deliver exceptional quality, and it sounds like we fell short this time, both in product and in communication regarding tracking. Your feedback is valuable, and we will certainly use it to improve our service moving forward. I can see that our customer service team have replied to your email to look into this for you. Warm regards, Rosie

Posted 1 year ago

“Really awful experience today with Prestige Flowers! I ordered a bouquet yesterday to arrive for my mums birthday today, paying £44 for a medium size bouquet which was apparently meant to match the size shown in the main website photo for that listing. What actually arrived was less than half the advertised flowers, most of the stems were badly bent, quite a few of the (minimal) flowers had already started turning brown, the roses were very small and the ‘greenery’ was unacceptable. I went straight to live chat on the website, sending lots of photos as proof. The agent came back saying the florist agreed there was a ‘slight’ quality issue (understatement of the year!) and I was offered a £10 credit, which I found insulting. I said it was absolutely not acceptable and I wouldn’t be ordering again, so was then offered a redelivery for tomorrow. Again I refused as it is my mums birthday today, not tomorrow, and I also didn’t want to receive another disappointing bouquet. I was then offered a £10 refund, which again I refused as it wasn’t sufficient, so they said there was nothing else they could do and if I wasn’t happy I could raise a dispute with my bank! Really really awful customer service, and really awful flowers. I could have purchased a better bouquet in a supermarket at less than a quarter of the price! I’d advise anyone to AVOID Prestige Flowers and go elsewhere. I have a lot of photos to share, but unfortunately it will not let me upload, and is showing an error message. I will try to upload again another time.”

Helpful Report

Posted 1 year ago

Hello Emma, I'm truly sorry to hear about your recent experience with us and want to sincerely apologise for the disappointment caused, especially on such a special occasion as your mum’s birthday. We completely understand how upsetting it must have been to receive a bouquet that didn’t meet expectations, and I’m sorry that our initial resolution fell short of addressing your concerns. It’s clear from your feedback and photos that the quality of the flowers delivered was not up to our usual standard, and for that, we are genuinely sorry. We always strive to deliver fresh, beautiful arrangements that match what’s advertised, and it’s very disappointing to hear that we failed on this occasion, both in product quality and the support you received afterwards. I have located your order and reached out directly via email. Thank you again for taking the time to share your feedback — we take it seriously and are committed to improving from situations like this. Kind regards, Ellie

Posted 1 year ago

“I ordered flowers and stupidly sent them to myself I contacted customer service at 9am yesterday and thankfully the young girl i spoke to was very patient understanding and helpful ,my order was delivered today to my friend in wigan, great customer service”

Helpful Report

Posted 1 year ago

Hello Muriel! Thank you so much for your wonderful 5-star review! We're thrilled to hear how satisfied you were with our customer service and the efficient delivery. Warm wishes, Prestige Flowers

Posted 1 year ago

“Second lot of peonies Absolutely disgraceful”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're truly sorry to hear that your second lot of peonies did not meet your expectations. It's disheartening to learn about your experience, as we strive to deliver quality flowers every time. Please feel free to reach out to us with more details at enquiries@prestigeflowers.co.uk, as we would like to assist you further. Warm regards, Rosie

Posted 1 year ago

“Lovely flowers good service thank you and well done”

Helpful Report

Posted 1 year ago

Hello Katie! Thank you so much for your kind 5-star review! We’re delighted to hear that you loved the flowers and had a great experience with our service. Your appreciation means a lot to us! Warm wishes, Prestige Flowers

Posted 1 year ago

“We were sent the 'Wild and Wonderful' flowers, what arrived were very disappointing. The roses and other flowers that arrived in bud died before they opened. The bunch lasted 2 days before looking past it.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that your Wild and Wonderful flowers did not meet your expectations and that they did not last as long as you hoped. We always aim to deliver fresh, vibrant blooms, and it's disappointing to learn that your experience was not up to our usual standards. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line? We would like to look into this for you. Warm regards, Katie

Posted 1 year ago

“Order the large Tikal for a almost £50, what arrived was so disappointing....nothing at all like the image and hardly any flowers. Would expect more for the money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts with us. We’re genuinely sorry to hear that the large Tikal bouquet did not meet your expectations and that you were disappointed in the quantity of flowers received. It’s important to us that our customers are satisfied, and we appreciate your feedback as it helps us improve our offerings. If you haven’t already, please send us some photos of the bouquet—ideally including a bird’s-eye view—to enquiries@prestigeflowers.co.uk. Be sure to include your order number and the word ‘REVIEW’ in the subject line so we can look into this for you. Warm regards, Katie

Posted 1 year ago

“Helpful and easy to use site.”

Helpful Report

Posted 1 year ago

Hello Marc! Thank you for your fantastic 5-star review! We're so pleased to hear that you found our site helpful and easy to use. Warm wishes, Prestige Flowers

Posted 1 year ago

“I ordered a bouquet and paid extra for a large bouquet. I am very disappointing with the size I received. These cost me almost !50!!!!”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the bouquet you received did not match your expectations in size. We strive to provide our customers with beautiful floral arrangements, and it’s disappointing to learn we fell short in your case. Your comments are invaluable to us as we work toward improving our service. Warm regards, Katie

Posted 1 year ago

“Flowers received were poor and not like photos”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m really sorry to hear that the flowers you received didn’t meet your expectations and that they appeared different from the photos. We understand how important it is to get a product that reflects what was promised. Please know that we take your feedback seriously and will work to improve. Warm regards, Katie

Posted 1 year ago

“Spent £46 for flowers that still didn’t arrive after 5 days. No refund allowed because they need pictures of flowers that haven’t arrived. Seems to be their MO these days. Avoid this company.”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it can be when things don’t go as expected. We apologise for any inconvenience this may have caused. According to the tracking information, the order was delivered to the correct location, with an image and map available via the tracking link for reference. Warm regards, Tom

Posted 1 year ago

“Great - easy to use and navigate. Lots of options to choose from (flowers and cards).”

Helpful Report

Posted 1 year ago

Hello! Thank you so much for your amazing 5-star review! We're thrilled to hear you found our site easy to use and enjoyed the variety of flowers and cards available. Warm wishes, Prestige Flowers

Posted 1 year ago

“I ordered some flowers to be sent to a member of Critical care unit in William Harvey hospital in Kent. I paid £65 for the service. The flowers did not arrive, I embarrassingly had to ask the Care unit to check other wards and reception, with no luck. However the carrier service confirmed it arrived. I contacted the customer support and a after a day they sent me a photo and proof which shows the FRESH flowers had been dumped inside a metal container next to a waste container (with no idea of exact location). They call themselves a prestige flowers, where in my humble opinion is a mockery to the meaning of the word. I am left here with £65 out of pocket, embarrassed and disappointed”

Helpful Report

Posted 1 year ago

Hello Houshang, I am truly sorry to learn about your experience with your recent order, and I understand how disappointing it must have been to send flowers under such circumstances. We sincerely apologise for the service and delivery issues you've encountered, especially given the sensitive nature of your order. I have located your order and can see that a fresh order has been arranged for delivery tomorrow. Warm regards, Rosie

Posted 1 year ago

“Much Smaller bouquet than in photo. Paid extra £10 for flowers for parents 60th wedding anniversary”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m genuinely sorry to hear that the bouquet you received did not meet your expectations, especially for such a significant celebration. Your comments are important to us and will be taken into consideration as we strive to improve our offerings. We greatly appreciate your understanding and support as we work to enhance the customer experience. Warm regards, Tom

Posted 1 year ago

“I had a photo sent me of the flowers that were sent to out very disappointed I was so upset I thought the price I paid and the picture they put up just 1 flower bloom the rest were buds and greenery looked like a bunch of weeds I can't believe a company like them could send something like that out they were terrible”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that the bouquet you received did not live up to your expectations. We strive to provide stunning arrangements that bring joy, especially for special occasions like a 50th birthday. Your feedback is invaluable, and we will certainly use it to improve our offerings in the future. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We do advise this in the description of this product. Thank you for bringing this matter to our attention. Warm regards, Rosie

Posted 1 year ago

“Terrible flowers and worse customer service. I ordered flowers for a sick friend who reluctantly sent photos upon arrival as they were so bad. The leaves were dying on the peonies and they were old buds. Even the accompanying foliage was brown but I was advised by customer services to pick off the dead leaves (leaving twigs). I was offered a £5 voucher and told the quality was to be expected as “perishable goods”. They are flowers, of course they are perishable but they should arrive fresh. I asked for them to resend a bouquet but they refused. Although I questioned their 100% customer satisfaction guarantee, I was advised that this recourse was £5 only and I could dispute through my credit card company. It was so embarrassing that these were sent on behalf of our business. Prestige Flowera have been sent the photos attached and stand by their product as high quality.”

Helpful Report

Posted 1 year ago

Hello Kelly, I’m truly sorry to hear about your experience with your order. I can understand how disappointing it must have been to receive flowers that did not meet your expectations, especially when you intended to send a thoughtful gift to a friend. We pride ourselves on quality, and it’s clear we fell short this time. Your feedback has been noted, and I will ensure that it’s addressed with our team as we work to improve our services. While I can empathise with your frustration regarding the resolution provided, we appreciate you bringing this to our attention. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,201 reviews