Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,254 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,254 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive and bouquet looked nothing like the photo (much smaller). AVOID! Then when emailed for my review, I gave this feedback along with a photograph taken on the day (sent from my friend who received them) to be told there was nothing they would do because the photo wasn't date stamped! Absolute waste of time and money. Use a local florist instead.”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that your experience with our bouquet did not meet your expectations. It's disappointing when the product doesn't match what was advertised, and I understand how frustrating that must be. We take customer feedback seriously, and your comments will help us improve our service in the future. Thank you for sharing your concerns with us. Kind regards, Rosie

Posted 1 year ago

“Terrible. Overpriced and underwhelming flowers. A 'large' bouquet for £42 should have been impressive. It disappointed on every level. Customer service is just as disappointing as the product.”

Helpful Report

Posted 1 year ago

Hello James, I’m truly sorry to hear that your experience with our flowers did not meet your expectations. It’s disappointing when a purchase doesn’t live up to the promise, especially regarding both quality and customer service. Your thoughts are important to us, and we appreciate your feedback as it helps us understand where we can improve. Thank you for sharing your concerns. Warm regards, Katie

Posted 1 year ago

“I have used prestige many times over several years and until today have never been disappointed. Whilst the flowers are fresh and buds to open, the size of the bouquet is much less than the online photo advertised as a small bouquet. Customer Service argue that there is nothing wrong with the product so I guess my loyal custom has meant nothing. Disappointed as they are not cheap so would expect better.”

Helpful Report

Posted 1 year ago

Hello, I’m sorry to hear that your recent experience with us did not live up to your expectations. We strive to provide a product that reflects the quality we stand for, and I understand your disappointment regarding the bouquet size. Your loyalty means a lot to us, and your feedback is invaluable in helping us improve. We state on the website that it is a medium-sized bouquet shown. As you purchased a standard size, there are fewer stems in the bouquet. Thank you for taking the time to share your thoughts. Warm regards, Katie

Posted 1 year ago

“Really disappointed with the quantity of the flowers especially as I had gone for the large option, I contact them using the chat, got no where realy, saying to wait three dys for them to bloom, the roses are already in bloom. no matter how they bloo the the quantity was not there.”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear that you were disappointed with the flowers you received. It's frustrating when expectations aren't met, especially regarding quantity. We appreciate your feedback, as it helps us understand how we can do better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Katie

Posted 1 year ago

“Always use prestige flowers never had a problem flowers are always beautiful and fresh”

Helpful Report

Posted 1 year ago

Hello Jackie! Thank you so much for your fantastic 5-star review! We're delighted to hear that you always choose Prestige Flowers and that our blooms consistently meet your expectations for beauty and freshness. Warm wishes, Prestige Flowers

Posted 1 year ago

“Very poor quality and small bunch considering this was meant to be a large bunch from what I understand was a premium quality service. I have complained so hopefully the matter will be relived but really this is not good as it was a thank you gift for the support my wife gave me though my recent cancer surgery.”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your experience and the issues you’ve encountered with your flowers. It's especially disappointing when such gifts don’t reflect the care and appreciation intended. We want to ensure our customers feel valued, and your feedback is crucial to helping us improve our products and services. I have located this order and can see that this has since been resolved. Thank you for sharing your thoughts with us. Warm regards, Rosie

Posted 1 year ago

“Absolutely rubbish service, flowers were nothing like the pictures.”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that your experience was not what you expected. It’s disappointing when the flowers don’t reflect what was shown, and I understand how frustrating that can be. Your feedback is important, and we will certainly use it to improve our service moving forward. We do state in the description of the product you ordered that the flowers will be delivered in bud. Warm regards, Katie

Posted 1 year ago

“Thank you our friend has just received her birthday flowers very pleased, I have used you many times even my friends mother in Germany, so no hesitation to order again.”

Helpful Report

Posted 1 year ago

Hello Mrs Ellison! Thank you so much for your wonderful 5-star review! We're delighted to hear that your friend loved the birthday flowers and that you've chosen us for your gifting needs time and time again. Warm wishes, Prestige Flowers

Posted 1 year ago

“Absolutely fantastic. The flowers are beautiful and never fail to bring a smile”

Helpful Report

Posted 1 year ago

Hello Kimberley! Thank you so much for your fantastic 5-star review! We're overjoyed to hear that our flowers continually bring a smile to your face. Warm wishes, Prestige Flowers

Posted 1 year ago

“Flowers do not arrive the next day. They are sent by royal mail and therefore cannot guarantee delivery, even though you pay £5.99. Do not use this company. Not helpful at all.”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about the delivery issues you experienced with your order. We understand how important timely delivery can be, and we acknowledge that relying on third-party services can sometimes lead to unexpected outcomes. Your feedback is crucial in helping us evaluate and enhance our delivery processes. Thank you for sharing your thoughts with us. Kind regards, Tom

Posted 1 year ago

“Great service. Very efficient.”

Helpful Report

Posted 1 year ago

Hello Rosie! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service efficient. Warm wishes, Prestige Flowers

Posted 1 year ago

“I often use Prestige Flowers for special occasions and recipients are always delighted with their gift.”

Helpful Report

Posted 1 year ago

Hello Dee! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you choose Prestige Flowers for special occasions and that the recipients are always delighted with their gifts. Warm wishes, Prestige Flowers

Posted 1 year ago

“Absolutely nothing like the photo. £39 for this measly looking thing. They were a present and I felt utterly embarrassed when she sent me a photo of them when she'd received them. There are nicer bunches of flowers at the supermarket for a fraction of the price. The difference between the photo on the website and the reality is almost laughable. They should be embarrassed. Save your money!”

Helpful Report

Posted 1 year ago

Hello Rebecca, I’m really sorry to learn that the flowers you ordered did not meet your expectations and fell short of the image portrayed on our website. It's disappointing when a gift doesn't convey the sentiment you intended, and I completely understand your frustration. We truly appreciate your feedback, as it highlights important areas we need to reassess. Warm regards, Katie

Posted 1 year ago

“Always lovely flowers and great service, thank you!”

Helpful Report

Posted 1 year ago

Hello Jan! Thank you so much for your lovely 5-star review! We're thrilled to hear that you always enjoy our flowers and service. Warm wishes, Prestige Flowers

Posted 1 year ago

“The product is absolutely shocking. The website shows a blooming, healthy looking bunch on peonies, with fresh green leafage. What arrived were dying buds, drooping heads, brown petals and wilting greens. These arrived looking like Tim Burton had used them in one of his dark tales. My fault, I should have supported, and stuck to local. My advice. You do the same. Order Numer, should prestige want to investigate is 8909797”

Helpful Report

Posted 1 year ago

Hello, I'm genuinely sorry to hear about your experience with the flowers not meeting your expectations. It’s particularly disheartening to see a special gift arrive in such poor condition. Your feedback is invaluable as it highlights areas where we need to enhance our service. I can see that a member of our team has reached out via email today. Warm regards, Rosie

Posted 1 year ago

“Twice I’ve ordered from them and both times the flowers arrived dropped and half dead. Use inteflora or a local florist these guys are scams.”

Helpful Report

Posted 1 year ago

Hello, I’m genuinely sorry to hear about your experience with the flowers arriving in poor condition. It’s understandably disappointing when a special gesture doesn’t meet expectations. We strive to ensure that our products arrive in the best possible state, and your feedback highlights important areas for us to improve. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 year ago

“I wish I could leave no stars! Flowers delivered to the wrong address, no card left at the recipients house to say where it had been delivered, tracker and picrure provided clearly shows wrongful delivery. Very unhelpful when I contacted them for help and when I asked for a refund. Will not be using again!”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about the unfortunate delivery experience you encountered. It’s completely understandable to feel frustrated when things don’t go as expected, especially with such a special gesture. Your feedback highlights important areas where we need to improve, and we take it seriously. Rest assured, we are looking into this matter to ensure it doesn’t happen again. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 1 year ago

“I ordered some flowers for Tuesday payed 56 pounds 8.99 of that for delivery never got them ,Tuesday was the day where the receiver was in , so I never got anything for my money and I will not ever use them again, absolutely money wasted.”

Helpful Report

Posted 1 year ago

Hello Perry, I’m truly sorry to hear that your order didn’t arrive as expected. It’s frustrating to pay for a service and not receive what you anticipated, and I completely understand your disappointment. Your feedback is essential to us as we continually strive to improve our customer experience. We can see that the replacement bouquet was attempted for delivery, but there was no answer at the address. Warm regards, Tom

Posted 1 year ago

“I ordered a large bouquet and afternoon tea package. The bouquet was not large and not all the items were in the afternoon tea box.The photos were totally misleading. I was then asked to contact the recipient and get them to take photos not what you want to do when recovering from an operation!”

Helpful Report

Posted 1 year ago

Hello Jo, I’m very sorry to hear that your experience didn't meet your expectations and that the bouquet size and afternoon tea package were not as anticipated. It's understandably frustrating when things don’t go as planned, especially during a time when the recipient is recovering. Your feedback about the misleading photos is incredibly important to us, and we take it seriously as we strive to improve our service. Thank you for bringing this to our attention. Warm regards, Tom

Posted 1 year ago

“I was honestly quite disappointed when the receiver sent me a photo thanking me for the flowers. The bouquet looked very underwhelming compared to the photo on the website to the point I felt slightly deceived - I have included the website photo and the photo of the flowers below for comparison. Flowers did arrive quickly.”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for sharing your feedback, and I’m truly sorry to hear you were disappointed with the bouquet. We always aim to match the website photos as closely as possible, but occasionally substitutions or variations can occur due to seasonal availability or local florist stock, though the final arrangement should still capture the overall style and value of what you ordered. I appreciate you taking the time to include photos for comparison; this is very helpful for us to investigate further. Thank you again for bringing this to our attention. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,254 reviews