Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,199 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a bunch of flowers for my wife for our anniversary, only half the bunch came out. Prestige admitted a quality issue and offered £10 credit, I refused this and they then offered a replacement bunch which I accepted. Unfortunately, the replacement bunch was worse than the first with dead flowers and again, most of the flowers not blooming. Despite giving them the chance to resolve this, they have only offered £10 credit which I have refused as I do not want to use them again. There are clear quality issues with the flowers they are selling and they are providing a product and service which is not as advertised.”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your experience with the flowers for your anniversary. It’s disappointing to know that both arrangements did not meet your expectations, and I understand your frustration with the quality issues. We strive to provide only the best products, so your feedback is invaluable to us. Your concerns will be forwarded to our quality team for review. Warm regards, Rosie

Posted 1 year ago

“I have been a client of Prestige Flowers for long time now and have always had a wonderful experience sending to friends & family members the beautiful boquets of amazing arrangements. Looking forward to many more years of utilising this company's creativities to share the love!”

Helpful Report

Posted 1 year ago

Hello Nikola! Thank you for your amazing 5-star review! We’re thrilled to hear that you’ve had a wonderful experience with our bouquets and that you’ve been sharing the love with your friends and family. We hope the flowers are enjoyed! Warm wishes, Prestige Flowers

Posted 1 year ago

“Website very easy to use from abroad and flowers loo fabulous”

Helpful Report

Posted 1 year ago

Hello Noreen! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to use from abroad and that the flowers looked fabulous. It brings us great joy to help you send beauty across the miles! Warmest wishes, Prestige Flowers

Posted 1 year ago

“Delivery was earlier than expected but unfortunately the flower delivered was a far cry from what was ordered. It looked decrepit and was definitely poorly selected. Tried all I could to make it look even marginally presentable to my wife but zero success there as well. I've tried adding pictures to this review but the site won't let me unfortunately. Oh well.”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to hear that the flowers you received did not meet your expectations. We aim to provide our customers with beautiful blooms, and it’s disappointing to know that we fell short this time. Your feedback is invaluable, and we will certainly review the quality of our selections to ensure we improve in the future. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 1 year ago

“Terrible website. I have spent hours trying to pay. I shall not try to use you again”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about the difficulties you faced with our website. We understand how frustrating it can be to spend hours trying to complete a purchase, and it’s disappointing to know that we missed the mark. Your experience is important to us, and we will definitely look into the issues you encountered in order to improve our service. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Warm regards, Team Prestige Flowers

Posted 1 year ago

“I ordered flowers for a friend who was recently bereaved and not only were they delivered two days late most of the blooms were already dead on delivery. My friend was not home when delivery was attempted and instead of leaving them with a neighbour they were left outside the property on the floor in the summer heat. When I complained I was not offered a refund as my friend threw the flowers away before taking any pictures! Customer service in dealing with my complaint was awful. Very poor service and I will not be using them again”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to hear about your experience with your recent order. It’s disappointing to learn that your gesture of support was impacted in such a significant way. We completely understand your frustration regarding the late delivery and the condition of the flowers. We appreciate your feedback regarding our customer service as well, and we will be reviewing your concerns to ensure we do better in the future. Warm regards, Rosie

Posted 1 year ago

“The flowers ordered were pink roses with Lily's they were delivered as red rose nothing like the picture . This seems to be acceptable with prestige flowers I will not be using or recommending them to anyone”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that the flowers you received did not match your expectations. We completely understand how disheartening it can be when an order doesn’t arrive as anticipated, and it’s disappointing for us too when we fail to deliver the quality you expect. We strive to use the exact flowers shown in our photos. However, occasionally substitutions may be necessary. Details about this can be found on each product page and in our terms and conditions, which we recommend reviewing before making a purchase. Warm regards, Katie

Posted 1 year ago

“Wow, to send flowers out like that is DISGRACEFUL. £37 for that. I paid extra aswell. I want my money back.”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that you feel this way about your order. We strive to provide a high standard of service and it’s disappointing to know we didn’t meet your expectations this time. Your feedback is valuable and helps us improve. If you haven't already, please reach out to our customer service team with your order details and some images of the bouquet. Our email address is enquiries@prestigeflowers.co.uk. Warm regards, Tom

Posted 1 year ago

“My preferred floral shop to buy and send flowers. Great service and quality flowers.”

Helpful Report

Posted 1 year ago

Hello! Thank you so much for your excellent 5-star review! We're delighted to hear that you consider Prestige Flowers your preferred shop for sending flowers. Warm regards, Prestige Flowers

Posted 1 year ago

“I ordered some flowers for my mum based on the reviews and the photos on this website, the flowers were delivered next day as promised and she was really happy with them, my mum is a seasoned gardener and very discerning about her flowers. Its always a risk ordering flowers online but I would not hesitate to use Prestige Flowers again. Thank you.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your wonderful 5-star review! We're overjoyed to hear that your mum loved the flowers and that they met her discerning taste. We understand the importance of quality when ordering online, and it's fantastic to know we could deliver on that promise for you. We look forward to serving you again in the future! Warm wishes, Prestige Flowers

Posted 1 year ago

“Didn’t get my gift delivered on time and received no help at all. I placed order 3 days ahead of Time . Why do you call it next day deliver? Very disappointed”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about your experience and that your gift was not delivered on time. We understand that timely delivery is crucial, especially for special occasions, and it’s disappointing to know we did not meet your expectations. Your feedback is important to us, and we are committed to improving our service in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Warm wishes, Rosie

Posted 1 year ago

“It was fantastic to be able to get flowers delivered the next day to a friend who's suffered a loss”

Helpful Report

Posted 1 year ago

Hello Amber! Thank you so much for your touching 5-star review! We're so glad to hear that our next-day delivery service was able to provide comfort to your friend during such a difficult time. It's truly our aim to be there when it matters most. With warm regards, Prestige Flowers

Posted 1 year ago

“Very poor quality, delivered on thursday, Friday the flowers looked terrible and brown, by Sunday they were dead, and wilted.”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about the condition of the flowers you received. It’s truly disappointing when expectations are not met, especially when it comes to something as special as flowers. We understand how important it is for them to last and bring joy, and we regret that they did not fulfill that promise for you. Your feedback is valued and we will certainly address these concerns to improve our service moving forward. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Rosie

Posted 1 year ago

“My daughter purchased me a hamper for father's day. It didn't arrive until the day after with a warning not to consume if not received on Sunday. Contacted PH and was asked to select another hamper and a delivery date, which I did. Despite waiting in the hamper was delivered on agreed date. Contacted PH again. They advised me the hamper I had chosen was out of stock, and to choose another. I chose the wine hamper. This arrived on schedule, albeit a week and a half late. The hamper consisted of one bottle of wine, value £7.99. Very poor value and equally poor service.”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about the issues you faced with your order. It’s disappointing when we do not meet the expectations of our customers, especially for a special occasion like Father's Day. We understand the importance of timely delivery and value for money, and it seems we let you down on both counts. Your feedback is invaluable, and we will certainly use it to help us improve our service in the future. If there is anything further we can do to assist you, please feel free to get in touch. Warm wishes, Rosie

Posted 1 year ago

“Easy to use website, loads of flowers and gifts to choose from”

Helpful Report

Posted 1 year ago

Hello Mr Cross! Thank you for your fantastic 5-star review! We're so glad you found our website easy to use and enjoyed exploring our wide range of flowers and gifts. Your satisfaction means the world to us! Warm wishes, Prestige Flowers

Posted 1 year ago

“Dreadful customer services. A £40 birthday gift that lasted 2 days before wilting and dieing. Would not offer a replacement as I contacted after 4 days and the time is apparently 3. I have taken photos for my records I I currently have my husband in hospital with a brain tumour so could absolutely do with some compassion.”

Helpful Report

Posted 1 year ago

Hello, I’m genuinely sorry to hear about your experience with the flowers you ordered and the challenges you've faced during such a difficult time. We understand how important it is to receive a gift that brings joy, especially with everything you are dealing with right now. I regret that our customer service did not meet your expectations and that the flowers did not remain vibrant as anticipated. Your feedback is crucial, and we are taking it seriously to ensure improvements in our services. Warm wishes, Rosie

Posted 1 year ago

“Website is so easy to use with so much selection! Great deals and value for money”

Helpful Report

Posted 1 year ago

Hello Paul! Thank you so much for your amazing 5-star review! We’re delighted to hear that you found our website easy to use and enjoyed our wide selection and great value. Your feedback truly means a lot to us! Warm wishes, Prestige Flowers

Posted 1 year ago

“For my 80th birthday received a most expensive looking bouquet of flowers , the following morning all the red roses had dropped their heads , dead , so disappointed to have to tell my son , he was furious.. as I can’t contact anyone to complain we will not be dealing with ‘Prestige Flowers’ ever ..”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your experience on such a special occasion as your 80th birthday. It’s disappointing that the bouquet did not meet expectations, and I understand how upsetting this must have been for you and your son. We pride ourselves on delivering quality flowers, and it’s clear we fell short in this instance. Your feedback is invaluable, and we will thoroughly investigate the matter to ensure this does not happen again in the future. If possible, please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Rosie

Posted 1 year ago

“Absolutely awful! Will never use this company again. Ordered flowers costing nearly £50, could have got a better bouquet from the supermarket for a third of the price. Flowers lasted from Saturday to Wednesday. They were for my parents golden wedding anniversary. Quick reply from customer service admitting that there was a quality control issue, where I was offered a £10 voucher against another order! I declined the offer stating I wanted a full refund, I was then offered another bouquet, declined again as I didn't want or need another, they should have got it right the first time. I was then offered a refund of £10. Not acceptable but as the occasion has passed and the upset over the flowers has calmed, I won't be pursuing. I will never use this awful company again. Abysmal. I have tried to upload a photo after trying to fill in the questionnaire at the end of the review, funny but half the questions can't be answered and there was a problem uploading the picture.”

Helpful Report

Posted 1 year ago

Hello Jackie, I’m truly sorry to hear about your experience with us, especially for such a significant occasion as your parents' golden wedding anniversary. It’s disheartening to know that the flowers didn’t meet your expectations and that the service we provided fell short as well. We take pride in the quality of our products, and it’s clear we missed the mark this time. I appreciate you bringing this to our attention, and I apologise for the dissatisfaction it caused. I understand your frustration with the compensation offered, and I assure you that your feedback is crucial as we work to improve. Warm regards, Katie

Posted 1 year ago

“Absolutely Awful. Quality of flowers shocking. Only half the advertised amount of flowers actually sent. Some already brown, deformed stems, broken heads, the list goes on. Customer service shocking, insulting, just didn't care, even though they agreed the quality was poor from photographs supplied. Offered a refund of £10 credit, ( no waywe would ever use them again!) Then offered £10 refund, when flowers cost in excess of £40!!! When refusing £10, whi h is an insult, they said there was nothing else they can do. Like stated above, only half the flowers supplied, and they were dreadful quality. Could have bought far better and more, flowers in Aldi for a quarter of the price. Sent to me from my daughter and grandaughter which was an awful lot of money to them, but they were trying to make my day special. Actually made my day worse, due to them being upset that they had spent so much on such terrible quality flowers. Advise to avoid this company.”

Helpful Report

Posted 1 year ago

Hello, We're truly sorry to hear about your experience and the disappointment it caused, especially knowing this gift came from your daughter and granddaughter with the intention of making your day special. It's clear from your feedback that we fell well short of expectations, both in terms of the product and the service you received. Please accept our sincere apologies. Receiving flowers in poor condition is unacceptable, and we deeply regret that what was delivered did not reflect what was advertised or what your loved ones intended. We also acknowledge your frustration with the resolution offered, and we're sorry it did not feel fair or sufficient. We take all feedback seriously and will be using your comments to further review and improve both our quality control and our approach to customer care. I can confirm we have reached out to the customer. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,199 reviews