Name: Prestige Flowers
Rating: 4.42

“Don’t deserve one star. My husband ordered for our wedding anniversary and to say disappointed is a huge understatement; he feels so bad that I didn’t get the beautiful bouquet the shop photos promised. I tried to share photos of my sorry bunch but for some reason they wouldn’t upload! But a day after delivery half the roses are dead and most of the others don’t look like they will be far behind.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your feedback with us. We're truly sorry to hear that your anniversary flowers did not live up to the quality and beauty we strive to provide. It’s disappointing to learn that this special occasion was overshadowed by your experience. We appreciate your comments regarding the bouquet's condition and the dissatisfaction caused. Please know that we take such matters seriously and are committed to improving our services. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 11 months ago

“I am reviewing publicly as I have contacted prestige flowers back and forth about the poor quality of the bunch I received and they are still questioning it. My husband arranged to have these sent for our 10th wedding anniversary by a family member, before he left for an overseas deployment as he has limited connections with us for 6months. Having been apart for 2 months it was meant to be a nice surprise. However, the flowers were half dead when opened and continued to deteriorate within 24hrs. I contacted the team straight away but keep being asked to provide more proof despite this being the worst bunch of flowers ever received/sent that we have had experience of. Within 2 hours of me opening them my mother came over and thought I had had these for sometime, she could not believe they had arrived that day. And it is such a shame this won't let me upload my photo to show such poor quality - the supermarkets put this bunch to shame!!”

Helpful Report

Posted 11 months ago

Hello Gemma, Thank you for taking the time to share your experience, and we’re truly sorry to hear that the flowers you received did not meet expectations—especially given the meaningful occasion and circumstances. It’s incredibly disappointing to hear that the bouquet arrived in poor condition, and we sincerely apologise for any added stress this caused during this time. We also regret that you’ve had to go back and forth with our customer service team without resolution. While we do ask for photos to help investigate and improve our service, we acknowledge that your situation deserves more sensitivity and urgency. I have reached out via email. Best wishes, Ellie

Posted 11 months ago

“I am reviewing publicly as I have contacted prestige flowers back and forth about the poor quality of the bunch I received and they are still questioning it. My husband arranged to have these sent for our 10th wedding anniversary by a family member, before he left for an overseas deployment as he has limited connections with us for 6months. Having been apart for 2 months it was meant to be a nice surprise. However, the flowers were half dead when opened and continued to deteriorate within 24hrs. I contacted the team straight away but keep being asked to provide more proof despite this being the worst bunch of flowers ever received/sent that we have had experience of. Within 2 hours of me opening them my mother came over and thought I had had these for sometime, she could not believe they had arrived that day. And it is such a shame this won't let me upload my photo to show such poor quality - the supermarkets put this bunch to shame!!”

Helpful Report

Posted 11 months ago

Hello Gemma, Thank you for taking the time to share your experience, and we’re truly sorry to hear that the flowers you received did not meet expectations—especially given the meaningful occasion and circumstances. It’s incredibly disappointing to hear that the bouquet arrived in poor condition, and we sincerely apologise for any added stress this caused during this time. We also regret that you’ve had to go back and forth with our customer service team without resolution. While we do ask for photos to help investigate and improve our service, we acknowledge that your situation deserves more sensitivity and urgency. I have reached out via email. Best wishes, Ellie

Posted 11 months ago

“We are always so please with the gifts that we order for our Aunt. We live in Ontario Canada and this is the best way to remember someones special days when we are so far apart. Thank you for making her day special.”

Helpful Report

Posted 11 months ago

Hello Carol! Thank you so much for your lovely 5-star review! We're delighted to hear that our gifts help bridge the distance and make your Aunt's special days even more memorable. It truly warms our hearts to know we can play a part in your family's celebrations. Warm wishes, Prestige Flowers

Posted 11 months ago

“Amazing flowers. Affordable!”

Helpful Report

Posted 11 months ago

Hello Mehek! Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our flowers both beautiful and affordable. Your support truly brightens our day! Warm wishes, Prestige Flowers

Posted 11 months ago

“*AVOID* Just to echo MANY peoples experience with this beyond shocking company, I ordered a £40 bouquet for my mom’s birthday, arrived looking like a weathered £10 bouquet at best, nothing at all like the photo on their website. I took photos, emailed them to explain my disappointment, to which they just offered a £10 refund.. absolutely insulting. Really annoyed the fact these were for my Moms birthday, and the staff didn’t seem to care in the slightest about the awful experience they provided. Do not waste your money on this joke of a company, you will be let down.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your feedback regarding your recent experience with us. We are truly sorry to hear that the bouquet did not meet your expectations, especially for such a special occasion. It is always our aim to provide beautiful arrangements that bring joy, and it’s disappointing to know we missed that mark for you. Your comments about the resolution offered are noted, and we understand how important it is to feel valued as a customer. We appreciate you bringing this to our attention, as we always strive to improve our service. Warm regards, Katie

Posted 11 months ago

“I find your website impossible. I wasted hours trying to order flowers and in the end gave up. Lady Bridgeman”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience with our website. We sincerely apologize for the frustration you encountered while trying to place an order. We understand how valuable your time is, and it's disappointing to learn that we did not provide a smooth and user-friendly experience. Your feedback is crucial to us, and we are continually working to enhance our website's functionality. We appreciate your comments and would love the opportunity to improve your experience in the future. Warm regards, Team Prestige Flowers

Posted 11 months ago

“Totally disgusted with the so called bouquet spent £45 and my sister got a handful of pathetic looking flowers. Total rip off DEFINITELY WILL NOT be using or recommending this company if anything ill talk people out of using them 😡”

Helpful Report

Posted 11 months ago

Hello Viviann, Thank you for reaching out to express your dissatisfaction with your recent order. We're genuinely sorry to hear that the bouquet did not meet your expectations and understand how disappointing that must be. We aim to provide beautiful flowers that bring joy, and it’s concerning to hear that we fell short in your case. Your feedback about both the quality of the bouquet and your overall experience is extremely important to us. We take customer concerns seriously and will use your comments to help improve our service and products in the future. Warm wishes, Katie

Posted 11 months ago

“Joke of a company. Spent £50 on a lovely looking bouquet, only to receive some dried up, almost dead flowers in the post which looked ABSOLUTELY NOTHING like as advertised. Five days later they sent me a request for feedback , which I completed and told them the above. They dismissed my feedback saying I should have got in touch within 3 days! What on earth is the point in asking for my feedback 5 days after then? Avoid these people like the plague”

Helpful Report

Posted 11 months ago

Hello Ross, Thank you for taking the time to share your concerns. We’re truly sorry to hear about your experience with your order and understand your frustration. It’s disappointing to learn that the bouquet did not arrive as you expected, and we sincerely apologize for any inconvenience caused. Your feedback regarding the timing of our request is valuable and helps us improve our processes. We strive to create a positive experience for all our customers, and it’s clear we did not meet that standard in your case. Warm wishes, Rosie

Posted 11 months ago

“Sadly after initial contact and photos sent to show poor quality of the roses & other flowers which had totally wilted after 2 days. The ‘florist manager’ agreed there was a ‘slight quality issue’ and offered a £10 voucher towards another order. Disappointed and offended by this insult. (My son bought the bouquet as a gift for my birthday.) We would never order another bouquet even with £10 off. The trouble is it puts the reputation of other floral delivery companies at risk of possible similar issues as I have told my son NEVER to purchase flowers by post again.”

Helpful Report

Posted 11 months ago

Hello Tracy, Thank you for sharing your experience with us. We're truly sorry to hear that the flowers did not meet your expectations and that the solution offered felt inadequate. Your disappointment is understandable, especially as these flowers were a special gift for your birthday. We appreciate your feedback and will use it to improve our quality standards and customer service. Our aim is to ensure every customer feels valued and delighted with their purchase, and it's clear we fell short this time. I would personally like to look into this for you. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Ellie

Posted 11 months ago

“The easiest order website I have ever used. Simple to understand and follow, with a wealth of option and additions to choose from. When I have used Prestige previously they alway deliver on the day specified. they seem to go out of their way to exceed my expectation. I would highly recommend them.”

Helpful Report

Posted 11 months ago

Hello James! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to use and that our delivery consistently meets your expectations. Your recommendation means the world to us, and we’re committed to continuing to exceed your expectations in the future. Warm wishes, Prestige Flowers

Posted 11 months ago

“Flowers from prestige are always spectacular! They are accepted with the hugest smiles and bring joy”

Helpful Report

Posted 11 months ago

Hello Janet! Thank you for your wonderful 5-star review! We’re thrilled to hear that our flowers continue to bring joy and smiles to those who receive them. Your kind words inspire us to keep delivering that special magic! Warm wishes, Team Prestige Flowers

Posted 11 months ago

“My sister ordered these for me for my birthday on Monday. They came a day late. Absolutely disgusted with them. Roses are dead already. Avoid this company”

Helpful Report

Posted 11 months ago

Hello Sandra, I’m truly sorry to hear about the disappointing experience you had with the delivery and the flowers. We always aim to provide fresh and beautiful arrangements, and it’s disheartening to know that we fell short this time. Your feedback is invaluable to us, and we’ll use it to ensure better service in the future. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 11 months ago

“**** ABSOLUTELY AVOID THIS COMPANY **** If I could give zero stars I would. Their advertising pictures are completely unrepresentative of what you receive. I ordered a huge bunch costing over £60 and it looked worse than a supermarket bunch. It is a con. And when you contact the complaints team about this they don’t care and just offer a trivial £10 gift voucher to spend on more flowers with them!”

Helpful Report

Posted 11 months ago

Hello Ellie, Thank you for your review. We're truly sorry to hear that your recent experience with us did not meet your expectations. This is not the standard we aim to uphold, and we completely understand your frustration—especially when a special gift falls short. We take your feedback seriously and are currently reviewing both the quality control on the order you received and the images used in our advertising. Our goal is always to provide value and joy with every bouquet, and it’s clear we missed the mark here. I can see that a replacement bouquet has been offered. Warm regards, Katie

Posted 11 months ago

“**** ABSOLUTELY AVOID THIS COMPANY **** If I could give zero stars I would. Their advertising pictures are completely unrepresentative of what you receive. I ordered a huge bunch costing over £60 and it looked worse than a supermarket bunch. It is a con. And when you contact the complaints team about this they don’t care and just offer a trivial £10 gift voucher to spend on more flowers with them!”

Helpful Report

Posted 11 months ago

Hello Ellie, Thank you for your review. We're truly sorry to hear that your recent experience with us did not meet your expectations. This is not the standard we aim to uphold, and we completely understand your frustration—especially when a special gift falls short. We take your feedback seriously and are currently reviewing both the quality control on the order you received and the images used in our advertising. Our goal is always to provide value and joy with every bouquet, and it’s clear we missed the mark here. I can see that a replacement bouquet has been offered. Warm regards, Katie

Posted 11 months ago

“**** ABSOLUTELY AVOID THIS COMPANY **** If I could give zero stars I would. Their advertising pictures are completely unrepresentative of what you receive. I ordered a huge bunch costing over £60 and it looked worse than a supermarket bunch. It is a con. And when you contact the complaints team about this they don’t care and just offer a trivial £10 gift voucher to spend on more flowers with them!”

Helpful Report

Posted 11 months ago

Hello Ellie, Thank you for your review. We're truly sorry to hear that your recent experience with us did not meet your expectations. This is not the standard we aim to uphold, and we completely understand your frustration—especially when a special gift falls short. We take your feedback seriously and are currently reviewing both the quality control on the order you received and the images used in our advertising. Our goal is always to provide value and joy with every bouquet, and it’s clear we missed the mark here. I can see that a replacement bouquet has been offered. Warm regards, Katie

Posted 11 months ago

“Very quick and simple Prices are cheap but flowers are OUTSTANDING!!!”

Helpful Report

Posted 11 months ago

Hello Michelle! Thank you so much for your delightful 5-star review! We're so happy to hear that you found our service quick and simple, and it’s fantastic to know that you think our flowers are outstanding despite their affordable prices. Warm wishes, Prestige Flowers

Posted 11 months ago

“Lovely choice of flowers , website was not the best to be honest, also very frustrating would not accept the discount code at checkout ....so a expensive frustration for me 🤨”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your feedback. We're glad to hear you loved the choice of flowers! We sincerely apologise for the frustration you experienced with our website and the discount code. We understand that this can be quite disappointing, and your comments will help us improve the user experience going forward. Please don't hesitate to reach out if you need assistance with your order or any future purchases. Warm regards, Prestige Flowers

Posted 11 months ago

“total bottom. broken flowers arrived. for such money massacre”

Helpful Report

Posted 11 months ago

Hello, I’m really sorry to hear that your flowers arrived in such a disappointing condition. It’s frustrating when expectations aren’t met, especially when it comes to something as special as flowers. We take this feedback seriously, as we want to ensure all our customers receive fresh and beautiful arrangements. If you could please send us some images along with your order number to enquiries@prestigeflowers.co.uk, we’ll look into this matter and find a way to make it right for you. Best wishes, Rosie

Posted 11 months ago

“Ordered flowers yesterday for my niece who is ill but was not happy with the picture she sent me the ones I ordered were a mixed the ones that was sent where all white 6 flowers in total lots of leaves very disappointed.”

Helpful Report

Posted 11 months ago

Hello Cathy, I’m really sorry to hear that the flowers you received did not match your expectations. It’s disheartening when the arrangements don’t convey the sentiment we intend, especially during such challenging times. We’re here to assist, and I would encourage you to send us some images of the bouquet along with your order number to enquiries@prestigeflowers.co.uk. Your feedback helps us improve our service, and we want to ensure that your concerns are addressed. Warm regards, Rosie

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

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