Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,761 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If I could give an No Star Review I would. Absolutely appalling service. Order did not arrive and customer service took no accountability whatsoever. Didn’t offer any suggestions or solutions, which is extremely disrespectful. I urge to avoid at all costs and order from elsewhere. Somewhere you’ll receive good service and actually receive the items you paid for. Will definitely not be using Prestige Flowers again. Horrendous.”

Helpful Report

Posted 8 months ago

Hello Stephen, I'm truly sorry to hear about your experience and understand how frustrating it must be to feel unheard regarding your order. We take issues like this very seriously, and I apologise that our customer service did not meet your expectations. Your feedback is important to us. I can see from the tracking that your order is back out for delivery today. If there are any further issues, please reach out to us a enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Katie

Posted 8 months ago

“Absolutely shocking customer service. I ordered a large bunch of flowers and chocolates for a friends birthday and paid for a time specific delivery No contact from prestige flowers to say attempted delivery, neither did Royal Mail contact me. They expect me to re delive dead flowers and melted chocolate 4 days late No compensation or anyway of trying to resolve this issue. Failure to contact your customers is appalling customer service”

Helpful Report

Posted 8 months ago

Hello Eloise, I'm truly sorry to hear about your experience with our service. I completely understand how frustrating the lack of communication regarding your delivery must have been. Tracking information should be automatically sent by Royal Mail, and I sincerely apologise that this did not happen. I will be passing this feedback along to our Dispatch Manager. According to the tracking details, a delivery attempt was made on the 25th as requested, before 1 PM, but there was no answer at the address. A second attempt was made the following day, but again, there was no response. If this has still not been received, please reach out to us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 8 months ago

“Ordered a fruit hamper for my aunty and its been delivered to a diffrent house . No one cares no facebbok reply or chat 35 pound and no gift what a joke this company is so upset .”

Helpful Report

Posted 8 months ago

Hello W, I'm really sorry to hear about the mix-up with your order and the frustration it has caused. We strive to ensure that every delivery reaches the correct recipient, and it’s disappointing to hear that we fell short this time. I do apologise for not receiving a reply. I can see this is due to our customer service being closed on Sunday evening. Our team have replied via Facebook and email. Best wishes, Katie

Posted 8 months ago

“If I could give no stars then that’s what they’d get!! My son who lives in New Zealand ordered flowers to be delivered for my birthday 25th April they did arrive on time the only plus. The flowers were such poor quality. One rose had no middle, one had a drooping head. By the following morning three drooping heads, and the greenery dried out. I’m sure they weren’t cheap to buy, I’ve bought better from the market. I have tried to upload photos but the site won’t allow ( deliberately I presume) Judging from other complaints there won’t be a chance of a refund. They must be making a pretty penny. My son would be quite upset if I sent him photos.”

Helpful Report

Posted 8 months ago

Hello Shirley, Thank you for bringing your concerns to our attention. I'm truly sorry to hear about your experience with the roses and that they didn't arrive in the condition expected. We’d love the opportunity to resolve this for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 8 months ago

“Spent close to £80 for flowers and card with delivery.. Flowers were very poor in comparison to illustration.. Roses started turning brown within 24 hours.. Customer service very poor, sounds like they are reading from a script regarding complaints.. Refunded a measly£10 .. Avoid at all costs unless you want compost feed because thats what they were fit for..”

Helpful Report

Posted 8 months ago

Hello, I appreciate you taking the time to share your experience. I'm truly sorry to hear that the flowers did not meet your expectations and that the quality was disappointing. It’s never our aim to cause frustration, and I understand how upsetting it can be when things don’t go as planned. We will use your feedback to continue improving our service going forward. Best wishes, Katie

Posted 8 months ago

“Don't order from here paid for next day delivery 3 days later still not delivered I've now asked for a full refund as I ordered fresh flowers not dead dried out flowers floating in the wind”

Helpful Report

Posted 8 months ago

Hello Jane, Thank you for your feedback, and I sincerely apologise for the inconvenience you’ve experienced with your order. I completely understand your frustration regarding the delivery delay. We strive to ensure our flowers arrive fresh and on time, and I’m sorry we fell short in this instance. If this has not been received today, please reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they will assist you with your request. Please include 'REVIEW' in the subject line. Best wishes, Katie

Posted 8 months ago

“Ordered flowers from Australia for my daughter in Glastonbury. They were delivered on Easter Sunday on her birthday. She was delighted. The tulips were beautiful and so were the bubbles! Excellent service. I will be using your company again. Thank you so much .fifimac”

Helpful Report

Posted 8 months ago

Hello Fifimac! Thank you so much for your fantastic 5-star review! We're delighted to hear that your daughter loved the flowers and enjoyed her special day. It's wonderful to know that the tulips and bubbles made her birthday even more memorable. We truly appreciate your kind words and look forward to serving you again in the future! Best wishes, Rosie

Posted 8 months ago

“Really angry, paid for named date delivery and just received email at 8.50pm on saturday night to advise the flowers wont be delivered until tuesday 29th april when i requested sunday 27th april. The flowers are going to be dead by then. And to make it worse the flowers are with royal mail in midlands hub when flowers are being delivered to scotland i do not understand this!!!! I will not be using thos website again”

Helpful Report

Posted 8 months ago

Hello Lisa, I’m truly sorry to hear about your experience with the delivery of your flowers. I completely understand your frustration regarding the timing and communication, especially when you expected them on a certain date. I have checked the tracking on your order and can see that this was delivered on the 27th as requested. Best regards, Tom

Posted 8 months ago

“I had to pay £5.99 for delivery but ut was next day so understandable. I ordered a medium bouquet - £5 extra - for my sister in law after the loss of her dog she sent me a picture of the flowers which looked very sparse compared to the photo on your website! Unable to upload photos!”

Helpful Report

Posted 8 months ago

Hello! Thank you for your review and for sharing your feedback with us. We're glad to hear that the next day delivery was helpful during this difficult time. We're sorry to learn that the bouquet didn’t meet your expectations in terms of fullness compared to what you saw online. Your comments are important to us, and we’ll definitely take them into consideration as we strive to improve our offerings. Best wishes, Rosie

Posted 8 months ago

“I made this order 5 days ago. Youd think id get a morning delivery instead of 7pm.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Tom

Posted 8 months ago

“Had I of known they used Royal Mail I would have gone else where the flowers will be awful when they arrive as they have been stuck at the depot all day won’t get any water for the money I paid it’s awful will definitely think twice before I ever order again”

Helpful Report

Posted 8 months ago

Hello Fi, Thank you for your review and for sharing your concerns. I'm really sorry to hear that you're worried about how the flowers will arrive. I completely understand how disappointing this situation can be, and we appreciate your feedback regarding our delivery methods. To maintain the freshness of the bouquet throughout the journey, we include an Aqua Pack/Liquid Gel. This innovative pack contains water and essential nutrients that help nourish the flowers, allowing them to stay fresh and vibrant upon arrival. If you encounter any issues with the flowers now that they have been delivered, please email us at enquiries@prestigeflowers.co.uk. Kindly include your order number and 'REVIEW' in the subject line, along with some images. We’ll be happy to assist you. Best wishes, Katie

Posted 8 months ago

“I don't know how good this site is I've been trying to order for a Sunday delivery as it says, nearly paid £40.00 and not getting past the pay section , takes my email address then mess about. Very disappointed 😞”

Helpful Report

Posted 8 months ago

Hello Elaine, Thank you for reaching out and expressing your concerns. I'm sorry to hear you experienced difficulties while trying to place your order. We understand how frustrating this can be, especially when you're looking forward to a timely delivery. If you could reach out to our customer service team directly, they would be more than happy to assist you further. Best wishes, Katie

Posted 8 months ago

“My son who lives in New Zealand had these delivered to me for my birthday 25th April.. when opened the inside of one of the roses was in the box ( fallen out) Day two the roses are starting to droop. I am sure this isn’t what he was expecting. I have followed your instructions to the letter. So disappointed. I have tried adding photos but your site won’t let me do this. Keeps failing. Not sure if this is a deliberate thing.”

Helpful Report

Posted 8 months ago

“Very easy website to use and beautiful flowers.”

Helpful Report

Posted 8 months ago

Hello Joanne! Thank you for your lovely 5-star review! We’re thrilled to hear that you found our website easy to use and that you were captivated by our beautiful flowers. Best wishes, Rosie

Posted 8 months ago

“Horrible website with loads of constant pop ups Ended up paying 5.99 for delivery which wasn't clear until I had paid. I won't be using this company again.”

Helpful Report

Posted 8 months ago

Hello Joanna! Thank you for sharing your thoughts with us. We’re genuinely sorry to hear about your experience with our website and the unexpected delivery charge. We strive to provide a transparent and user-friendly shopping experience, so your feedback is invaluable. Please know that we’re continually working to improve our services. Best wishes, Rosie

Posted 8 months ago

“Prestige Flowers are excellent. They have a gorgeous selection of bouquets which means you can always find something tailored to the person you are treating. My friends are always bowled over when they receive their flowers so I know I can rely on this company to bring smiles to the people I love.”

Helpful Report

Posted 8 months ago

Hello Carrie! Thank you for your fantastic 5-star review! We're thrilled to hear that you find our selection of bouquets to be gorgeous and perfectly tailored for the special people in your life. It's heartening to know that the flowers consistently bring smiles to your friends. Best wishes, Rosie

Posted 8 months ago

“Love buying prestige flowers...so beautiful plus instructions on the site arev easy to understand...i just love to see smiling faces from the person ive sent too....”

Helpful Report

Posted 8 months ago

Hello! Thank you so much for your amazing 5-star review! We're thrilled to hear that you love buying Prestige Flowers and appreciate our easy-to-follow instructions. It's heartwarming to know that our flowers bring smiles to the faces of those you send them to. Best wishes, Rosie

Posted 8 months ago

“Excellent service! last minute order was submitted after-hours and Prestige Flowers delivered the following day by noon. Thank you! Sincerely, Michael Sol - California.”

Helpful Report

Posted 8 months ago

Hello Michael! Thank you for your amazing 5-star review! We’re so glad to hear that we could accommodate your last-minute order and deliver it promptly. Looking forward to serving you again! Best wishes, Rosie

Posted 8 months ago

“I have used almost monthly for the past 6 months, but my last delivery was missed as late in the evening. Thus my latest order I paid extra for pre 13:00 delivery. Even though 2 people were at the address all morning, the alleged delivery at 12:23 was deemed unanswered. Royal Mail are taking no responsibility, there is no evidence of any attempt to deliver. Really poor services from Prestige who washed their hands, and similar with Royal Mail. What is the point of paying extra when no flowers arrive. Totally unacceptable to treat a regular customer this way.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues you faced with your recent delivery. It's completely understandable to feel frustrated, especially after being a regular customer for several months. We take customer satisfaction seriously and it's concerning to hear that this time we didn't meet your expectations. While we work closely with our delivery partners, we understand that sometimes things don’t go as planned. Your feedback is invaluable, and we’ll certainly use it to improve our processes. Best wishes, Katie

Posted 8 months ago

“I ordered a bouquet of flowers from this company for next day delivery for my sister’s birthday. The “bouquet” arrived two days late. My sister sent me a photo of the flowers which bore no resemblance to the advertised bouquet I purchased. When I complained about the delay and the shoddy product, I was asked for a bird’s eye view photo of the flowers. They deemed them to be perfect and did not apologise even for the delay. Needless to say I will never use, nor recommend this service again. Very disappointing.”

Helpful Report

Posted 8 months ago

Hello Ger, Thank you for reaching out and sharing your experience. I’m really sorry to hear that your sister’s birthday bouquet did not meet expectations and that the delivery was delayed. We absolutely understand how disappointing this must be, especially for a special occasion. We strive for the highest quality and appreciate your feedback on this matter. I do apologise for the delay not being addressed when you reached out to our customer service team. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,761 reviews