Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,102 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely disgusting company,bought flowers ,arrived practically dead ,got replaced ,worse condition than original,asked for full refund ,refused, please do not touch this company”

Helpful Report

Posted 1 year ago

Hello Annmarie, Thank you for sharing your experience with us. I’m sincerely sorry that your order did not meet your expectations and that the replacements were also disappointing. Please know that we take your feedback seriously. As our team advised, kindly send us some images in a couple of days, and we’d be happy to look into this further for you. Best wishes, Ellie

Posted 1 year ago

“Sent out dead flowers for almost $50 and they were also a day late. Contacted them the day of delivery and sent them pictures of dead flowers. They offered me a very insulting $15 credit..why would I want to do future business after being robbed for almost $50 the first time? Horrible Business. I have sent flowers many many times in many countries to family and friends and this is the worst experience I have ever had.”

Helpful Report

Posted 1 year ago

Hello Lori, Thank you for sharing your experience with us, though I’m truly sorry to hear about the issues you faced with your order. I completely understand how disappointing it is to receive something that doesn't meet your expectations, especially when it comes to a special gesture like sending flowers. I can see that our team have responded to you this morning with a resolution. Best wishes, Rosie

Posted 1 year ago

“Rubbish customer service and quite frankly terrible quality flowers. Do not recommend them at all after this experience and will never use again. Such a shame. I can provide pictures of the shocking quality of the flowers as well”

Helpful Report

Posted 1 year ago

Hello John, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet your expectations, and I understand how frustrating it can be when the quality is not up to standard. We aim to provide the best service possible and sincerely regret any disappointment caused. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“The recipient of this order Mrs. Anna Owen, tells me that she has not received this order as it has not been delivered. I have contacted the Post Office about it, but I hope between you it will be possible to send and deliver a duplicate. With many thanks, Jim Hobbs.”

Helpful Report

Posted 1 year ago

Hello Jim, Thank you for your feedback, and I’m truly sorry to hear that the order has not been delivered. I can see that this was refused and returned. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“I bought the celebration bouquet for my grandma. This cost me £25 including postage. The flowers my grandma received were nothing like the picture advertised on the website. There was a lack of flowers and colour in the bouquet provided. I would not use prestige flowers again. I would advise using a local company or E florist as I have had no problems with them in the past. A real waste of money. I tried communicating to the customer service team and they said they were unable to progress my case as the flowers provided matched the description.”

Helpful Report

Posted 1 year ago

Hello Katie, Thank you for taking the time to provide your feedback. I'm genuinely sorry to hear that the bouquet did not meet your expectations and that your experience with our customer service was not satisfactory. We aim to provide beautiful flowers and a positive experience, and it's disappointing to know we fell short in this instance. The website specifies that the bouquet shown is a medium size. Since you selected the standard size, it contains fewer stems, and the lilies are also in bud form. Best wishes, Ellie

Posted 1 year ago

“I have used Prestige Flowers a number of times in recent weeks and recipients have been very pleased with the quality received. Lots of choice with the flowers and bouquets offered, and delivery always made in time. I highly recommend A++++”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic 5-star review, Helen! We're thrilled to hear that you've had a great experience with our flowers and that your recipients have been pleased with the quality. Your recommendation is truly appreciated, and we look forward to serving you again soon! Best wishes, Rosie

Posted 1 year ago

“Absolutely apaling company. Order from them twice and both times orders were wrong. First order they left out the gift. Second order had an issue with the delivery address that they would not help with, even after messaging less than 10 minutes after ordering! Did not offer help in any sort and lied several times. Offered £15 credit as compensation against orders of over £100.”

Helpful Report

Posted 1 year ago

Hello Dave, Thank you for sharing your feedback, and I’m very sorry to hear about your experience. We strive to ensure that every order is handled with care, and it's disappointing to know we fell short in your case. I understand how frustrating it can be when customer support does not meet your expectations, and I assure you that your comments will be taken seriously as we continually work to improve our service. Best wishes, Tom

Posted 1 year ago

“Always a fabulous service. Easy to order. Great flowers and gifts. Efficient and affordable.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your amazing 5-star review, Naomi! We're delighted to hear that you consistently enjoy our service and find it easy to order. Best wishes, Rosie

Posted 1 year ago

“The telephone number was not taken into account upon delivery, due to a missing number in the address they will keep the order, the worst thing is that they do not help you contact the derilvery to make a resend or some type of solution, they clean their hands and give you a discount for the next order. I don't recommend it at all.”

Helpful Report

Posted 1 year ago

Hello John, Thank you for your review. We sincerely apologise for any disappointment or inconvenience you experienced. To ensure orders reach the correct destination, we rely on customers to provide accurate delivery details. Additionally, we regret that the resolution did not meet your expectations and that our team was unable to provide a more satisfactory outcome. Warm regards, Katie

Posted 1 year ago

“I have been using prestige flowers for a long time now. I have never had any problems. Good service … thank you !”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic 5-star review, Vinolia! We're delighted to hear that you've had a consistently positive experience with us over time. Best wishes, Rosie

Posted 1 year ago

“They blame delivery courier for late delivery. They say next day delivery if bought before 10pm however did this and surprise it won't arrive till Thursday. Took £5.99 for that delivery now late and next time I'll use a local flowerist.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 1 year ago

“Will always use Prestige Flowers as they are a very good company and the site is so easy to use. Nothing seems too much for them and any deliveries I have asked to be sent have always been completed on time with lovely flowers etc. Would definitely recommend this company to everyone.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review, Carole! We’re thrilled to hear that you find our site easy to use and appreciate our timely deliveries. Your recommendation means the world to us, and we’re here anytime you need lovely flowers! Best wishes, Rosie

Posted 1 year ago

“Ordered a next day £8 delivery to ensure a birthday surprise is secured. Parcel was not delivered the next day as well as Customer service being extremely unhelpful. Worst company I had ever used.”

Helpful Report

Posted 1 year ago

Hello Ezekiel, Thank you for your feedback. I'm genuinely sorry to hear about the issues you experienced with your order and our customer service. We understand how important it is to have timely deliveries, especially for special occasions like birthdays. I can see that delivery was attempted as requested yesterday. However, there was no answer. I have reached out via email. Kind regards, Ellie

Posted 1 year ago

“Beautiful range of flowers to choose from. Very easy to order and pay for. Thank you so much. Diane Mennie”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your glowing 5-star review, Diane! We're thrilled to hear that you enjoyed our beautiful range of flowers and found the ordering process easy. Best wishes, Rosie

Posted 1 year ago

“Received wrong flowers for my friends 60 th a replacement bunch was received with thanks thankyou for responding didn’t expect it if I’m honest well done”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're so glad to hear that we were able to resolve the issue for your friend's special occasion. It's our priority to ensure our customers are happy, and your kind words mean a lot to us. Best wishes, Rosie

Posted 1 year ago

“I love using prestige Flowers they have a great range of gift ideas not just flowers drinks like champagne, wine, also tea. My wife loved the chocolate last time I bought. Plus Christmas idea's are awesome. Thanks Prestige.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review, Richard! We're delighted to hear that you love our range of gift ideas, from flowers to drinks and chocolates. It's great to know that we could help make your wife's day special. Best wishes, Rosie

Posted 1 year ago

“hello I sent flowers to my friend in Scotland for her birthday and she said they were the nicest flowers she has ever received they were right on time and very reasonable Evelyn”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic 5-star review, Evelyn! We’re thrilled to hear that your friend loved the flowers and that they arrived right on time. It's wonderful to know that we could make her birthday extra special! Best wishes, Rosie

Posted 1 year ago

“I ordered 2 bouquets to send to my mother in law as she had just lost her husband. One was designed to be from my own mum. I ordered one medium sized and one large which came to a total of £85. I've seen pictures of the flowers that arrived, and to be honest, I'm so disappointed! They are not representative of what I saw on the website. They did arrive on the day suggested. For the price though, I'm disheartened and now feel so sad and somewhat embarrassed.”

Helpful Report

Posted 1 year ago

Hello Elizabeth, Thank you for your review. I’m genuinely sorry to hear that the bouquets did not meet your expectations, especially during such a sensitive time for your family. It’s understandable to feel disheartened when what was delivered doesn't align with what was envisioned. We value your feedback and want to understand where we fell short. I can see that our customer service team has responded to your email this morning. Warm regards, Rosie

Posted 1 year ago

“Purchased a luxury rose plant for Valentines. Within the first week it was dead!! Never bloomed, however all Prestige can say is “you should’ve reported it within 3 days of purchase”. After using this company for a good few years, never again.”

Helpful Report

Posted 1 year ago

Hello Thank you for sharing your thoughts. I’m truly sorry to hear that your luxury rose plant did not thrive as expected. We understand how disappointing it can be when something special doesn’t turn out as envisioned. While we encourage customers to reach out within a few days, your feedback is valuable and highlights areas for improvement. I have responded to your email this morning. Warm regards, Ellie

Posted 1 year ago

“Flowers ordered 28/02/2025 - delivered 01/03/2025 and looked dead by 03/03/2025. No comparison to beautiful bouquet delivered by local florist to my poorly niece on the same day which is still looking fabulous. :-(”

Helpful Report

Posted 1 year ago

Hello Ruth, Thank you for your feedback. I'm truly sorry to hear that the flowers you received did not last as expected. It’s disheartening to learn that we fell short compared to the service you experienced from a local florist. Your comments are invaluable, and we aim to continuously improve our products and services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,102 reviews