Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.82

4.8 Rating 46,476 Reviews

97 %

of reviewers recommend Power Tool World

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Powertool World usually gets a five start review from me. However this time I think delivery issues and a less than perfect product has let them down.”

Helpful Report

Posted 1 year ago

Good morning, We’re sorry your order arrived a day later than expected. Due to a recent factory refurbishment, some orders have experienced extended processing times and we regret that yours was impacted as a result. We hope your recent call with our customer service team resolved the issue with your tool. However, if you experience any further problems, please don’t hesitate to reach out to us at help@powertoolworld.co.uk. Kind regards, PTW

Posted 1 year ago

“Quick delivery, item as described”

Helpful Report

Posted 1 year ago

“Quick and efficient.”

Helpful Report

Posted 1 year ago

“Good service. Fast shipping, quick delivery”

Helpful Report

Posted 1 year ago

“Delivered promptly and discreetly.Thank you”

Helpful Report

Posted 1 year ago

“Superb, I’m buying again as we speak.”

Helpful Report

Posted 1 year ago

“Good customer service nothing to much and good to there word”

Helpful Report

Posted 1 year ago

“Good to deal with and responsive to delivery requests. Would recommend.”

Helpful Report

Posted 1 year ago

“As i wrote above.”

Helpful Report

Posted 1 year ago

“Ordered an Einhell long handled hedge trimmer - received quickly. All first class condition - used once and very happy with the quality and price”

Helpful Report

Posted 1 year ago

“Good delivery service and competitively priced tools”

Helpful Report

Posted 1 year ago

“Quick service, very speedy delivery.”

Helpful Report

Posted 1 year ago

“First class service.”

Helpful Report

Posted 1 year ago

“Very helpful and sorted all my issues”

Helpful Report

Posted 1 year ago

“All ready done this it said to review tool only so not why asking again. A waste of my time”

Helpful Report

Posted 1 year ago

“PTW supplied the DVD996 in good condition and on time. Not needed to use it yet but it seems to be a powerful driver”

Helpful Report

Posted 1 year ago

“Ordered the cutter that was listed in stock, called three days later to be told they were waiting to receive it from their supplier. Was told they would let me know whether it was going to arrive that day then put on a Saturday morning delivery, heard nothing by 3 o clock that afternoon so called them eventually getting through after being knocked off hold at least 5 times. Received the cutter the following Wednesday after which the job I needed it for was completed by other means. Disappointed as the service and delivery used so good, products should not be listed as being in stock if they are not, if I knew I would have ordered it from trend direct and had it the next day.”

Helpful Report

Posted 1 year ago

Good morning, Some of our items are sourced specifically at the time of order and are therefore only available on a standard 2–3 day delivery schedule. While we strive to fulfil these orders within the stated timeframe, we sincerely apologise that this wasn’t met in your case. We are currently looking into the cause of the delay to help prevent similar issues in the future. We’re also very sorry to hear about the difficulties you experienced when trying to contact us. When all our agents are assisting other customers, incoming calls are placed in a queue for up to five minutes. If no agent becomes available within that time, the system ends the call to avoid prolonged waiting. We understand how frustrating this can be and are actively reviewing our process to improve the experience for our customers. We truly appreciate your feedback and the opportunity to address your concerns. Please rest assured that we are reviewing the issues raised to improve our service moving forward. We value your custom and hope to have the chance to restore your confidence in us. Kind regards, PTW

Posted 1 year ago

“Super quick delivery, order arrived the next day, free of charge, very happy with Power Tool World, would order from them again without hesitation.”

Helpful Report

Posted 1 year ago

“Exactly what I hope for with Electric screwdriver. Customer service very helpful trying to register the product. Glad I bought it…”

Helpful Report

Posted 1 year ago

“I’ve only used PTW for one purchase and it was painless. I didn’t recognise the payment portal but it worked as it should. Dispatch and delivery all as advertised. Based on this experience I’d definitely use them again.”

Helpful Report

Posted 1 year ago

Power Tool World is rated 4.8 based on 46,476 reviews