Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 45,350 Reviews

97 %

of reviewers recommend Power Tool World

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 recip saws & 2 batteries worth over £1,200 and got notification that it was delivered which it was not! I then was unable to contact anyone on the phone at Power Tool World because they have a phone system that takes you round in circles and connects to NOBODY!! DHL who confirmed the package was delivered although it was not delivered to the specified address, was the same for contact - could not speak to anyone. I eventually had to resort to online chat for both. After many days I got a response from DHL with a stupid picture that was supposed to be the proof of delivery. No name, no signature just a picture that was not from the building that the package was supposed to be delivered to. After a few more days, after already telling Power Tool World that the package definitely had not come to my building, they sent me the same stupid picture from DHL!! Power Tool World then told me, STILL ON ONLINE CHAT, NO CALLS, that they can't give me a refund and needed another 48 hours to investigate! After another 72 hours, they finally asked if they they can send me a replacement, but they could only send me one recip saw and not the 2 that I had ordered!! I politely declined and requested a refund!!! This whole process took over a week and the credit to come back to my account - EVEN LONGER!! The service and the lack of contact on an order of such high value and the fact that NO ONE can actually speak to you and you have to resort to online chat with a PAINFUL RESPONSE TIME was quite pathetic and appalling. For these reasons, I would be extremely reluctant to use Power Tool World again.”

Helpful Report

Posted 3 months ago

Hello Kumar We’re very sorry to read about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to receive a delivery notification for such a high-value order when the parcel had not arrived as expected. As soon as this was reported to us, we raised an investigation with the courier to determine what had happened to the delivery. Unfortunately, these investigations can take some time while the courier reviews the tracking information, driver records and proof of delivery. We appreciate that the process took longer than you would have liked, however we acted as quickly as possible based on the information provided by the courier during the investigation. Once it became clear that the parcel had not reached you, the matter was resolved and a refund was processed. We are also sorry to hear that you were unhappy with the communication methods available. Your feedback regarding contact options and response times has been noted and will be passed to the relevant team as we are always looking for ways to improve our customer service. We genuinely regret the inconvenience caused in this situation and appreciate your patience while the issue was being investigated. Kind Regards PTW

Posted 3 months ago

“Perfect thanks 👍”

Helpful Report

Posted 3 months ago

“Top company 👍”

Helpful Report

Posted 3 months ago

“Excellent fast delivery at a great price”

Helpful Report

Posted 3 months ago

“All good, easy to order, arrived quickly, well packed, competitive price.”

Helpful Report

Posted 3 months ago

“Hassle free ordering, competitive pricing, items quickly dispatched.”

Helpful Report

Posted 3 months ago

“Competitive prices, in stock product, easy to use website. Fast delivery”

Helpful Report

Posted 3 months ago

“Very quick delivery and well packed”

Helpful Report

Posted 3 months ago

“100% good service”

Helpful Report

Posted 3 months ago

“Excellent delivery and very competitive pricing”

Helpful Report

Posted 3 months ago

“Easy to deal with and kept informed of delivery etc”

Helpful Report

Posted 3 months ago

“Excellent service. It arrived next day after online purchase with no postal charges.”

Helpful Report

Posted 3 months ago

“Best quality and shipping!”

Helpful Report

Posted 3 months ago

“Great price and good delivery”

Helpful Report

Posted 3 months ago

“excellent price, great service”

Helpful Report

Posted 3 months ago

“speed of delivery excellent”

Helpful Report

Posted 3 months ago

“Ordered a DCS570 DeWalt circular saw. Great price, fast delivery and super product.”

Helpful Report

Posted 3 months ago

“Right tools for the job reasonably priced delivered on time good app to navigate”

Helpful Report

Posted 3 months ago

“Good pricing and fast delivery - no issues at all would recommend.”

Helpful Report

Posted 3 months ago

“Great service and great product”

Helpful Report

Posted 3 months ago

Power Tool World is rated 4.8 based on 45,350 reviews