Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 45,352 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Really good service, will shop again”

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Posted 4 months ago

“Usual great service - Thank you!”

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Posted 4 months ago

“Fast dispatch. Well packaged. Thank you”

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Posted 4 months ago

“Very good - no complaints whatsoever . Highly recommended.”

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Posted 4 months ago

“Great service and fast delivery thanks.”

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Posted 4 months ago

“Good value for money”

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Posted 4 months ago

“Great value for money. Quick delivery”

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Posted 4 months ago

“Good company, quick delivery, no issues, will use again.”

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Posted 4 months ago

“I'm happy with the purchase! Good tools!”

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Posted 4 months ago

“As they should be. Prompt service and item as described. All good”

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Posted 4 months ago

“I bought 2 x Makita BL1850 18V 5.0 AH Li-on Batteries for a Christmas present with delivery due on 20th December. They did not arrive as the address had not been put on from the company. The courier company DHL contacted me to say they only put house number and post code on, so this could have been varyng addresses. After contacting power tool world numerous times, and receiving rude, blunt and differing responses I was finally refunded after 4 weeks waiting, numerous emails, even though they knew I had not received them I was finally told I would have to wait for DHL to return them to them I then had to wait for them to be checked back in to their stock. Not only did my lad not get his present, the attitude of this company was disgusting. I would suggest you do not use them. Worst company I have ever dealt with in my life of 60 Years”

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Posted 4 months ago

Hello Lynne We’re sorry to read your review and to hear about your experience. After reviewing the order, the parcel was dispatched from our warehouse on time and the shipping label was generated using the delivery details provided at checkout. Unfortunately, the courier was unable to complete the delivery and the parcel had to be returned through their network. As the item had not been delivered, we arranged a refund once the parcel was confirmed as being returned within the courier’s system. While we understand this process can feel lengthy, we are required to wait for the parcel to be returned or confirmed lost before issuing a refund. We’re sorry that this situation meant the item did not arrive in time for Christmas and apologise for the frustration caused during the process. Your feedback regarding communication has been noted as we continually look to improve our service. Kind Regards PTW

Posted 3 months ago

“Jh6ngfgnju”

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Posted 4 months ago

Hi there, Thanks for your feedback. We’re sorry for any inconvenience you’ve experienced. To help us resolve this quickly, please share your order number and a brief description of what happened. We’re here to assist with any delivery or service issues and want to make this right. You can reply here or contact our support team directly so we can look into it promptly. Kind regards, Power Tool World Team

Posted 2 months ago

“I asked for help with my order but no replies”

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Posted 4 months ago

Hello Sarkawt We’re sorry to read your review. After checking the details associated with your order, we have been unable to locate any emails or call records relating to a request for assistance. It’s possible that the message may not have reached us. Please feel free to contact our team directly at help@powertoolworld.co.uk, and we will be more than happy to look into your order and assist you further. Kind regards. PTW

Posted 3 months ago

“Move somewhere to buy next time”

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Posted 4 months ago

Hi Farhad, We’re really sorry to hear you weren’t satisfied with your experience. This isn’t the level of service we aim for. We’ll look into what happened and ensure clearer guidance in future. A member of our Customer Care Team will be in touch shortly to get this resolved quickly. Thank you for your feedback. Kind regards, Power Tool World

Posted 4 months ago

“I have use PTW before always a good service. Thank you.”

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Posted 4 months ago

“Ordered a few items from this firm and good sevice”

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Posted 5 months ago

“Very fast delivery”

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Posted 5 months ago

“Don’t buy from them”

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Posted 5 months ago

Hi Muazzam, We’re really sorry to hear you had a poor experience. This isn’t the level of service we aim for. We’ll look into what happened and ensure clearer communication in future. A member of our Customer Care Team will be in touch shortly to get this resolved quickly. Thank you for your feedback. Kind regards, Power Tool World

Posted 5 months ago

“Thoroughly good company. A wide range of products, great customer service and excellent prices. A pleasure to deal with them.”

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Posted 5 months ago

“Recently purchased an impact driver, needed one in a hurry, next business day delivery was implied. However it took longer, various factors involved which I understand, but it wouldn't have taken much to put a quick note on the checkout/delivery screen to inform me/others delays could be possible, would have saved me a headache. When pressed on the matter I was offered a merch pack as goodwill. Said pack should have been with me in 5 business days, 2 weeks later nothing. Another interaction with customer services, only to be told I've collected it according to DHL, I haven't. The irony, send out a gift as goodwill for original delay only to not receive the goodwill. I have used this business on many occasion because prices are keen, good product range and delivery swift. I'll think twice in future, and certainly recommendations will be less forthcoming.”

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Posted 5 months ago

Hi Mark, We’re really sorry for the delays and the confusion around the goodwill package. This isn’t the level of service we aim for. We’ll investigate what happened with the delivery and the merch pack to prevent this in future. A member of our Customer Care Team will be in touch shortly to get this resolved quickly. Thank you for your feedback. Kind regards, Power Tool World

Posted 5 months ago

Power Tool World is rated 4.8 based on 45,352 reviews