Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,979 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Good communication and prompt delivery.”

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Posted 4 months ago

“I have made a purchase on 29 Jully with next day delivery, the order was sent with DHL. DHL have failed to make delivery. Have failed to leave it with designated collection point. So purchase that was crucial for our works with quick delivery - never materialized. DHL communication was at best informative and after failing to deliver to collection point the tracking was impossible. 2 weeks later we have received a refund but this wont cover the inconvenience caused. If this company have the intention to really create a name for themselves they need to understand that the sale doesn't finish with sending the shipment, but with the customer getting their goods in good condition, in time.”

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Posted 4 months ago

Hello Milen, We pride ourselves on providing exceptional service, so we are disappointed to hear that your shopping experience with us was anything less than satisfactory. Thank you for bringing this to our attention. We will take your feedback in to consideration while working to ensure this issue does not happen again. Kind Regards PTW

Posted 3 months ago

“fast , excellent service”

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Posted 4 months ago

“Excellent service and definitely use again”

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Posted 4 months ago

“Great my new fave shop”

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Posted 4 months ago

“I decided to change from makita and ungraded to Milwaukee love the fact there’s a massive range of all there tools only one point put me off the fact a lot of there range doesn’t come with a carry case to keep the equipment in good order in my van”

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Posted 4 months ago

“Straightforward, efficient and reliable. Easy ordering process, no problems with delivery. Prices seem competitive. Thank you!”

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Posted 4 months ago

“Great service, great price. Good communications. Prompt delivery.”

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Posted 4 months ago

“Pricing is very competitive Delivery was expedient Tools are working well so far All round very good”

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Posted 4 months ago

“Excellent service delivered in no time at all.”

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Posted 4 months ago

“Good website,quickly ordered,and fast delivery”

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Posted 4 months ago

“Terrible customer service”

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Posted 4 months ago

Hello We are disappointed to hear that your shopping experience with us was anything less than satisfactory. We thank you for your feedback and will be looking into your order and our correspondence to see where we can improve. Please accept our apologises for the inconvenience and frustration caused. Kind Regards PTW

Posted 3 months ago

“Easy website. Competitive priced. Super fast delivery”

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Posted 4 months ago

“Great service speedy delivery 👍”

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Posted 4 months ago

“Good place to shop. Good range of tools at very good prices. Prompt delivery too!”

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Posted 4 months ago

“awful. I placed an order over 2 weeks ago and paid for next day delivery. Still haven’t received my item and emails have been ignored. Reached out on facebook and got a generic response. No idea what to do as i’m without my order and almost £100 down, having to contact my bank to try and get my money back”

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Posted 4 months ago

Hello Sherrydon. Having reviewed your order we can see from the date your order was purchased to the date the refund was issues it was 10 working days, we were advised that the order had not turned up on the 5th working day and our auto response advised an agent would be in touch in the next 24-48 hrs. We reached out to you within that time frame. The issue was resolved and we were ready to action the refund by the next day but due to the raising of a charge back we were unable to issue the refund for a further 2days. Once we got the go ahead the refund was issued immediately. We can understand you being disappointed that you expectation were not met. Please be assured we did everything we could to resolve this situation as quickly and efficiently as possible and we do apologise for the inconvenience and frustration caused. Kind Regards PTW

Posted 3 months ago

“Superb price and fast delivery, well recommended.”

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Posted 4 months ago

“Lightweight & fairly easy to use even for an old arthritic fumble fingers. Once you get it set up at right height & angles it's a joy to use Best I've ever had. Only wish the range of disk blades to fit was wide.”

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Posted 4 months ago

“Excellent product and service.”

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Posted 4 months ago

“Great service from Power Tool World. Product arrived quickly and importantly for me, I could select the delivery day with DHL.”

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Posted 4 months ago

Power Tool World is rated 4.8 based on 43,979 reviews