Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 45,406 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Everything excellent other than a small delay in delivery.”

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Posted 6 months ago

“Order no 1002292900 Ordered something late afternoon and it arrived the next morning. Not a bad thing to say. They were also cheaper than their competitors”

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Posted 6 months ago

“Reliable all times.”

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Posted 6 months ago

“Great price and fast delivery, will use again 👍🏻👍🏻”

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Posted 6 months ago

“Absolutely appalling customer service. No answer on phone line, and very poor email support. I purchased 10 grinding discs and when only 2 arrived I tried calling them with no answer. I then sent an email, only hearing back 3 working days later, with a completely useless reply saying that they had passed it on to their investigation team. I asked for them to hurry as I needed the items I had ordered - no response. Another 2 days later after sending numerous emails with no reply I received an email saying that they couldn’t find the missing items and that since they were now out of stock, they couldn’t send out replacement items! They offered a refund but once again, after many emails asking for them to send the refund and many days of waiting I finally received a part refund for the missing items. Overall a very poor and frustrating purchase, this being said after numerous previous orders I have made from them.”

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Posted 6 months ago

Hi Calvin, I’m truly sorry to hear about the experience you’ve had, this is far below the standard of service we aim to provide, and I completely understand how frustrating this must have been, especially when you needed the items urgently. Please be assured that your feedback has been escalated so we can address the issues with our customer service processes and prevent similar situations from happening again. Thank you for taking the time to share your experience, we will use this to improve. Kind regards, Power Tool World

Posted 6 months ago

“Excellent price and delivered the next day (Saturday!!) Fantastic service.”

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Posted 6 months ago

“very cooperative”

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Posted 6 months ago

“Excellent service”

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Posted 6 months ago

“I have to disagree with you there, I thought the service I received was perfect, from the initial order through the shipping process to the delivery and finally the quality of the item was PERFECT rgds Steve.”

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Posted 6 months ago

“Great deal on the saw I bought and a great company to deal with”

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Posted 6 months ago

“This was delayed due to packaging damage, received but missing both inflator & charger, investigation ongoing currently, really not impressed, I shouldn’t be receiving a review request on something Powertool world should know I haven’t received!!”

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Posted 6 months ago

Hi Darren, We’re really sorry. This isn’t the experience we aim to provide. We’re looking into this with urgency to resolve it as quickly as possible. Thank you for your patience. Kind regards, Power Tool World

Posted 6 months ago

“Great price, prompt delivery. Will use again.”

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Posted 6 months ago

“Very prompt delivery comms and service”

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Posted 6 months ago

“Still havent recieved my items!”

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Posted 6 months ago

Hi Thomas, We’re really sorry you haven’t received your items yet. This isn’t the experience we aim to provide. We can see that one of our agents are assisting with getting this matter resolved for you. Thank you for your patience. Kind regards, Power Tool World Team

Posted 6 months ago

“Great value,well packaged and very fast delivery”

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Posted 6 months ago

“Will not use this company again. Delivery was very late and customer service was largely absent. There are much better companies to use which are more reliable and have first class customer service response.”

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Posted 6 months ago

Hi Barry, We’re really sorry for the late delivery and the lack of customer service. This isn’t the experience we aim to provide. Thank you for the feed back, We’ll review our delivery and support processes. Kind regards, Power Tool World Team

Posted 6 months ago

“Not the first time I have bought from this seller and won’t be the last.”

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Posted 6 months ago

“Easy to use online order hassle free and fast delivery I received it next day what else do I need to say”

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Posted 6 months ago

“Great service and very fast delivery...”

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Posted 6 months ago

“Excellent prices, fast delivery, what's not to like?”

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Posted 6 months ago

Power Tool World is rated 4.8 based on 45,406 reviews