Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,980 Reviews

97 %

of reviewers recommend Power Tool World

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Ordered the cutter that was listed in stock, called three days later to be told they were waiting to receive it from their supplier. Was told they would let me know whether it was going to arrive that day then put on a Saturday morning delivery, heard nothing by 3 o clock that afternoon so called them eventually getting through after being knocked off hold at least 5 times. Received the cutter the following Wednesday after which the job I needed it for was completed by other means. Disappointed as the service and delivery used so good, products should not be listed as being in stock if they are not, if I knew I would have ordered it from trend direct and had it the next day.”

Helpful Report

Posted 6 months ago

Good morning, Some of our items are sourced specifically at the time of order and are therefore only available on a standard 2–3 day delivery schedule. While we strive to fulfil these orders within the stated timeframe, we sincerely apologise that this wasn’t met in your case. We are currently looking into the cause of the delay to help prevent similar issues in the future. We’re also very sorry to hear about the difficulties you experienced when trying to contact us. When all our agents are assisting other customers, incoming calls are placed in a queue for up to five minutes. If no agent becomes available within that time, the system ends the call to avoid prolonged waiting. We understand how frustrating this can be and are actively reviewing our process to improve the experience for our customers. We truly appreciate your feedback and the opportunity to address your concerns. Please rest assured that we are reviewing the issues raised to improve our service moving forward. We value your custom and hope to have the chance to restore your confidence in us. Kind regards, PTW

Posted 6 months ago

“Super quick delivery, order arrived the next day, free of charge, very happy with Power Tool World, would order from them again without hesitation.”

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Posted 6 months ago

“Exactly what I hope for with Electric screwdriver. Customer service very helpful trying to register the product. Glad I bought it…”

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Posted 6 months ago

“I’ve only used PTW for one purchase and it was painless. I didn’t recognise the payment portal but it worked as it should. Dispatch and delivery all as advertised. Based on this experience I’d definitely use them again.”

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Posted 6 months ago

“Serious company, recomaded.”

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Posted 6 months ago

“Good company to deal with, goods ordered and arrived promptly, will use again for equipment.”

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Posted 6 months ago

“Excellent product, price and collection in local area”

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Posted 6 months ago

“I have bought 2 items from Power Tool World and I'm very satisfied with them. Good value for money and All the branded names you could want. Delivery times are also good.”

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Posted 6 months ago

“Spot on!!!!!!! Spot on!!!!!!!!! Spot on!!!!!!!!”

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Posted 6 months ago

“Excellent price and fast postage”

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Posted 6 months ago

“Delayed delivery made up for by good customer services. Good value for money.”

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Posted 6 months ago

“Great company bought a few items now. Great communication and fit delivery”

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Posted 6 months ago

“This is the second time of ordering from power tool world. Great prices arriving on time. I would certainly recommend power tool world”

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Posted 6 months ago

“Fantastic service!”

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Posted 6 months ago

“Easy to use website and dispatch and delivery was passed to us at every stage so no problems at all.”

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Posted 6 months ago

“Goods exactly as described on the website and delivered promptly”

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Posted 6 months ago

“Delivery was on time And it was very good value Thanks”

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Posted 6 months ago

“SO EASY TO ORDER AND DELIVERY IS FAST.”

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Posted 6 months ago

“great service always the best price and quick delivery.”

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Posted 6 months ago

“allready done rgds carey”

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Posted 6 months ago

Power Tool World is rated 4.8 based on 43,980 reviews