Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.82

4.8 Rating 46,484 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Excellent service and value for money. Would highly recommend. Would use again.”

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Posted 1 year ago

“It was my first time using power tool world - I ordered a Hikoki battery circular saw I needed for a particular job. The item wasn't dispatched for a number of days, though after a few days a generic email was sent out saying that all orders were taking longer than expected to dispatch. So after almost a whole working week, the saw was finally dispatched. If the saw had been delivered by the Friday, it would have arrived in time for the job I want to use it for. However, (and I understand that PTW don't have much control over the competence of their contracted couriers) the package was 'attempted' for delivery twice, but in couriers terms this generally means 'we couldn't be bothered to deliver your package'. This meant that the saw wasn't delivered until over a week after ordering, on the third 'attempt' by the couriers. By which time the particular job I'd intended to use the saw for had come and gone. In the intervening time before delivery, I had rang PTW and a nice lady told me that if I were to return the saw or refuse delivery (due to it arriving with me late) I would incur a admin/restocking fee from PTW - which I hardly see as fair customer service when it took them so long to get the saw to me. I suppose PTW could blame their courier for the late delivery, but as far as I'm concerned until I receive the product that I've bought, it's the sellers responsibility. So for this reason I'd probably not use Power Tool World again - on principle i'd very much resent being charged to return a product if it arrives with me too late, or isn't quite right.”

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Posted 1 year ago

Good afternoon, I truly apologise for the issues you experienced with the delay to your order. During our Flash Sale we experienced an unusually high volume of orders, which unfortunately led to longer processing times for some orders. I’m sorry that this then resulted in a further delay by the courier service. With regards to returning this for a refund, I wish to clarify that you would not be charged a re-stocking fee in this instance due to the fact it was dispatched late from ourselves. We have identified this as a training issue, and will be addressing this internally. Once again, we apologise for any inconvenience caused and truly appreciate your patience. We hope you’re satisfied with your order, but if there’s anything further we can do to assist, please don’t hesitate to reach out. Kind regards, PTW

Posted 1 year ago

“I ordered the Bosch Battery hedge trimmer at a good price. They confirmed my order and the delivery was in good time and the condition of package was excellent.Very happy to deal with this company again.”

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Posted 1 year ago

“They were really good. The best price available, quick and easy to get the tool delivered. Everything you want from a supplier.”

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Posted 1 year ago

“Excellent service, very fast delivery!”

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Posted 1 year ago

“Purchased Makita lawnmower with two 5amp batteries and dual charger. Most competative price i found, arrived in good time and well packaged. Also filled in details requested and received a 5amp Makita battery for free. What's not to like?”

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Posted 1 year ago

“Best price I could find. Fast and efficient delivery.”

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Posted 1 year ago

“I found the Powertool World website really easy to navigate, which made the whole shopping experience smooth and hassle-free. Their prices were very competitive, and after comparing with a few other sites, I ended up buying a circular saw, multi-tool, and a combi drill set with an impact driver, plus some drill bits. Really happy with the service and the fast delivery – everything arrived in perfect condition. Would definitely shop with them again!”

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Posted 1 year ago

“Excellent transaction with Power Tool World and a great price. I searched for th best price and out of many they were by far the best.”

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Posted 1 year ago

“As I bought my purchase at a busy time it was looking like it was going to be a day late receiving my item but ptw made sure it was on time for me to take my item as I was working away! 100% buy from them again!”

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Posted 1 year ago

“Very easy site to navigate through and purchase what I required, they kept me informed as to how my order was progressing and when I should expect it. I would order from them again in the future.”

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Posted 1 year ago

“Lightweight and easy to use”

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Posted 1 year ago

“Good prices and fast delivery”

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Posted 1 year ago

“They do a great job got my when they they be here excellent company to buy from thank you Kind regards”

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Posted 1 year ago

“Always had excellent service from Powertool World, and have recommended to friends and family”

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Posted 1 year ago

“Prompt, professional service”

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Posted 1 year ago

“All good, fast delivery”

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Posted 1 year ago

“Great to talk to a human (verbal comms so important) the member of staff I spoke to sorted the issue promptly, very pleased customer & yes I will.purchase again !”

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Posted 1 year ago

“A company that delivers what it says”

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Posted 1 year ago

“Superb seller”

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Posted 1 year ago

Power Tool World is rated 4.8 based on 46,484 reviews