Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.82

4.8 Rating 46,479 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“The packaging was poor - plastic/polythene stuck up with lots of plastic tape. Enviromnentally unfriedly and difficult to unwrap and dispose of. THe dlievery notifications said I had to be home for delivery as it needed a signature so I took half a day off work. Howeever, the PTW courier simply left int in my porch, coulfnt even be bothered ringing the doorbell. Overall very disappointing.”

Helpful Report

Posted 1 year ago

Good afternoon, We’re sorry to hear that you were not satisfied with the packaging of your order, and we appreciate you taking the time to share your feedback. Our branded bags are used to help protect smaller items during transit and are sealed securely for added safety. However, we apologise if the amount of tape used on this occasion felt excessive. Regarding delivery, all our parcels are dispatched using an NYN service, which requires someone to be present to accept the delivery. While the option to request a safe place is available to recipients, this should only be actioned at your discretion. We’re sorry that your order was left without your prior instruction and will be raising this with DHL for investigation. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, PTW

Posted 1 year ago

“Excellent service delivery very good hedge trimmer brilliant very happy with it”

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Posted 1 year ago

“Excellent company, used them for many years for my Tools. 1st in class.”

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Posted 1 year ago

“Delivery arrived on time with tracking number.”

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Posted 1 year ago

“Excellent service. Delivered in good time. Easy to use”

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Posted 1 year ago

“Good service came the next morning.”

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Posted 1 year ago

“My go to tool company, nice service too & the website is easy to use”

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Posted 1 year ago

“Great prices, great service and always fast delivery with Power Tool World.”

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Posted 1 year ago

“straight forward. good website. no issues. i recommend this company”

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Posted 1 year ago

“Great choice of tools and accessories at fantastic prices. Really quick delivery times with a hassle free service throughout. Would highly recommend this company.”

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Posted 1 year ago

“Great plunge saw, extremely accurate and the quality you would expect from Makita. Also usual prompt delivery from P.T.W. Highly recommended”

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Posted 1 year ago

“As above, excellent service, prompt free next day delivery newly manufactured with November 2024 date so not old outdated stock. Would reccomend”

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Posted 1 year ago

“Found Power Tool world by chance scrolling net good prices good delivery times need to be in to sign for item not just left on doorstep with a photo of the item.”

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Posted 1 year ago

“Strong and well built”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Still not received replacement battery.”

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Posted 1 year ago

Good afternoon, We sincerely apologise for any inconvenience caused by the time taken to process your replacement. To ensure fairness, our returns team handles all items in the order they are received, which can occasionally lead to delays during busy periods. We’re pleased to see your replacement has now been delivered, and we hope it has fully resolved the issue. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, PTW

Posted 1 year ago

“Great website, and extremely competitively priced. I had a technical query and sent an email, which was answered within one working day. Very pleased with my purchase and free postage!”

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Posted 1 year ago

“Good company”

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Posted 1 year ago

“Great mower and great service from PTW as usual. Fast delivery.”

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Posted 1 year ago

“Great price and fast delivery.”

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Posted 1 year ago

Power Tool World is rated 4.8 based on 46,479 reviews