Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 544 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 544 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service, answers all questions perfectly and finds out all the information needed in a timely manor.”

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Posted 8 years ago

“Very happy with the fast and efficient service many thanks”

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Posted 8 years ago

“I am very satisfied with the service from Pole Design. Even though there was a delay in my order being fulfilled (no fault of Pole Design), they kept me informed of the situation, and delivered the goods as soon as possible.”

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Posted 8 years ago

We are sorry that the other pole has been delayed. It is made to order and sometimes lead times vary depending on their work flow. However, it is due for dispatch next week and we will advise you on dispatch.

Posted 8 years ago

“The customer service is excellent! I have used them twice now and both times they were really great - the first time, however, was exceptional. As clueless as I was, they talked me through the best solutions and were incredibly patient and professional.”

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Posted 9 years ago

“It was a pleasure to do business with Pole Design. The after sales service is first class. It's a pity that more companies don't treat customers with the same respect as that given by Pole Design. Well done, and keep it up.”

Pole Design 5 star review on 31st January 2017

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Posted 9 years ago

“So quick to respond to my order. You cannot be faulted. I was impressed that you got back to me via my phone when I could not get a "person" to talk to. I had decided to use you anyway.”

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Posted 9 years ago

“Excellent (and rare) 45mm curtain rings”

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Posted 9 years ago

“Excellent service and my mirror curtain track is beautiful”

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Posted 9 years ago

“Ordered a 5m pole, arrived safely, well packaged and delivery on time. Very good quality. Brackets and ends also very good quality. Would use again for sure. Thank you”

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Posted 9 years ago

“We can throughly recommend Pole Design. Karen has been very helpful on both the initial order, which was quickly and securely dispatched in September, and again this week in the lead up to Christmas. Our curtains required two extra glides on the Metroflat track which only became apparent late Monday afternoon (19th December). We phoned Karen to see if she could help and were very grateful when she said she would post them off the same day. They arrived Tuesday, the following day, and we now have our new curtains hung and looking great on the Silent Gliss track. Many thanks Karen for your swift assistance. Regards John and Jean Locke”

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Posted 9 years ago

“Great Service, understood my urgency. Made really sure my dimensions were correct. Shipped fast.”

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Posted 9 years ago

“Excellent all round! Website was easy to use so I could find what I needed very quickly. I ordered the goods at 4 in the afternoon and they arrived the following morning just after 9. The goods were very well packed with a chunky piece of timber included to make sure there was no possibility of the contents being damaged en route. Faultless.”

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Posted 9 years ago

“Great customer service. Competative prices. Would recommend”

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Posted 9 years ago

“Quick delivery as ordered”

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Posted 9 years ago

“Very good communication. Always available to help with the details of getting my order correct. I would recommend and use Pole Design again.”

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Posted 9 years ago

“Exactly what it said on the tin. Not all dimensions of the ceiling brackets on the website, this would have helped but looks good anyway.”

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Posted 9 years ago

“Staff we're extremely helpful and curtious on the telephone. Delivery was fast and efficient. I would highly recommend this company. L. Boucher.”

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Posted 9 years ago

“Very quick delivery and product just what I asked for thank you.”

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Posted 9 years ago

“Pole Design stocked what I needed, despatched it quickly and it arrived in good condition on the morning scheduled for delivery. All very good!”

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Posted 9 years ago

“Had a problem with a ceiling bracket which was faulty. Rang to arrange for a replacement which I am happy to say was sent out the same day foc. Helpful staff and excellent service.”

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Posted 9 years ago

Pole Design is rated 4.7 based on 544 reviews