Pole Design Reviews

4.65 Rating 412 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.77 out of 5

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 7th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent friendly customer service, no long waits for answers to questions, speedy delivery and great products to choose from, highly recommend.”

Helpful Report

Posted 3 months ago

“Karen was so helpful with my curtain pole design and responded quickly to my enquiries. Price was also competitive and I would definitely recommend.”

Helpful Report

Posted 2 days ago

“Customer service excellent via telephone when I called. I would suggest improving system for updating customers on dispatch dates, then no call would have been required to receive an update. Quality of poles was beyond expectation. Thank you.”

Helpful Report

Posted 3 days ago

I am concerned as to why you did not receive the updates as we have looked back our records and you were updated at every stage from expected dispatch date to dispatch confirmations and tracking. Please can you check your email was entered correct on the original order as our systems rely on your input. I have contacted you by phone

Posted 3 days ago

“Weak material, during installation of 2 poles piece on support fell off due to door touched the pole while checking if we need door stop to be put, another pole cracked and finial knob deformed, paying £100 per pole quality expected to be higher”

Helpful Report

Posted 1 week ago

This does not sound like a faulty product but damage incurred on installation. We are however happy to look at images and further explanation. If the product is found to be faulty it will be replaced.

Posted 1 week ago

“Very pleased with my metro pole”

Helpful Report

Posted 1 week ago

“Needed to change the order and it was dealt with quickly and items arrived on time”

Helpful Report

Posted 2 weeks ago

“Excellent service and products are first class, quality is excellent. Delivery was very prompt”

Helpful Report

Posted 2 weeks ago

“Love those curtain drawers in white metss dad l. Very stylish and modern !”

Helpful Report

Posted 2 weeks ago

“I bought a Cosidor Rising Portiere. Good robust unit for a heavy curtain. When I asked a question on installation they arranged for the manufacturer to call me the same day, and they were helpful.”

Helpful Report

Posted 1 month ago

“Great service, good advice, delivery very prompt. Used many times and will do again.”

Helpful Report

Posted 1 month ago

“Excellent service, very professional and would recommend!!”

Helpful Report

Posted 3 months ago

“I had 2 curtain tracks designed for bay windows. I supplied my measurements and the tracks were a perfect fit.”

Helpful Report

Posted 3 months ago

“Fantastic service with a short leadtime project - would thoroughly recommend.”

Helpful Report

Posted 3 months ago

“Great customer service, fast order turn around, fast courier service and best price. Third SoHo pole purchased and will buy remaining three poles from apple Design”

Helpful Report

Posted 3 months ago

“Great Service from design advice to delivery. Great communication and great price !!”

Helpful Report

Posted 3 months ago

“Really impressed with Pole Design - a thorough, friendly, faultless service”

Helpful Report

Posted 3 months ago

“There was confusion over the delivery date, l was given the wrong information at first. The reply to my emails was very prompt and the delivery arrived on the day promised. It was very well packaged, and l am delighted with my order. Thank you.”

Helpful Report

Posted 4 months ago

“Very good range of poles on an easy to use website and most competitive pricing. Order was executed very promptly indeed and delivered during the week requested. Professional service and all good.”

Helpful Report

Posted 4 months ago

“Beautiful! Quick delivery and lovely pole - very happy.”

Helpful Report

Posted 4 months ago

“An extremely helpful and reliable company, with fast response to questions and assistance.”

Helpful Report

Posted 4 months ago

“This is a very solid pole mount as well as easy to fix to the wall with a depth adjustment.”

Helpful Report

Posted 5 months ago

Pole Design is rated 4.65 based on 412 reviews