Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.65

4.7 Rating 535 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The poles were delivered later than the expected latest date and missed the day the fitter came - causing additional delay and expense.”

Helpful Report

Posted 3 years ago

We are sorry for the slight delay with your order. One of the profiles was out of stock. We do advise not to book fitters until you have the goods in hand.

Posted 3 years ago

“Products are good but there is no information for delivery once the item is sent out. No tracking of any kind so I was hanging around for days waiting for it to turn up. It took 7days in total.”

Helpful Report

Posted 3 years ago

Hi keith We are sorry you did not receive tracking. This is something we do on a routine basis. We did however notify you on dispatch on 15th December. Perhaps you missed this email or it went into junk. The order would have then been delivered within two working days. This would be in line with the 4/5 working day lead time for made to measure products

Posted 3 years ago

“Customer service excellent via telephone when I called. I would suggest improving system for updating customers on dispatch dates, then no call would have been required to receive an update. Quality of poles was beyond expectation. Thank you.”

Helpful Report

Posted 3 years ago

I am concerned as to why you did not receive the updates as we have looked back our records and you were updated at every stage from expected dispatch date to dispatch confirmations and tracking. Please can you check your email was entered correct on the original order as our systems rely on your input. I have contacted you by phone

Posted 3 years ago

“Products excellent. Over priced delivery. Tardy delivery.”

Helpful Report

Posted 4 years ago

The delivery charge of £8.95 is very reasonable for long and heavy goods 200cm length pole signed for. Goods ordered on a Monday and delivered the following day Tuesday at 09:56 am is extremely efficient, there are no grounds for complaint here

Posted 4 years ago

“We ordered a pair of curtain rods from Pole Design. After a slight delay which made me feel that they had forgotten to dispatch the parcel until I sent an email query asking where it was, the rods arrived in a very well-packaged condition, although I noted that the package was supposed to have been signed-for on delivery by their chosen courier company. In fact, we were out when the courier attempted delivery, so the driver signed my name on the paperwork as having taken delivery, and then leaned over the locked side-gate to leave the package leaning against the gate in the pouring rain. Fortunately, it was wrapped in plastic. The poles were exactly as described, and fitted very easily.”

Helpful Report

Posted 5 years ago

Thank you for bringing this to our attention. We will take this up with the Courier on Monday as this should not happen and we take this seriously. Thankfully the items were very well packaged and no damage was done.

Posted 5 years ago

“Ordered this product some time ago and was not told it was not in stock. Spoke to them when had not heard anything to be told it would be 6 weeks. Then had to chase them up as the 6 week came to an end. Once chased the ordered turned up within 24 hours”

Helpful Report

Posted 5 years ago

The order was placed with the Manufacturer the same day it was ordered with us. Unfortunately this coincided with Covid19 delays which had an effect on the supply chain. I can assure you this was the case.

Posted 5 years ago

“Website easy to navigate. Lots of designs and colours to choose from. Extremely good value for money. I would have given 5 stars if it wasn't for the exorbitant shipping costs. I paid far more for that than the articles I ordered.”

Helpful Report

Posted 7 years ago

Orders under £95 incur an £8.95 delivery charge. This charge is clearly specified at checkout. The items were 75cm long and delivered by Courier signed for. Delivery costs.

Posted 7 years ago

“Polo is fine shame about the price and the delivery price as I wish I had looked in homerase first as they are only £16.99 and I payed £37 in total from your company. So shop around first.”

Helpful Report

Posted 7 years ago

Our product is not available in Homebase. The customer is confusing our product with something else.

Posted 7 years ago

“Very happy with the silent gliss curtain pole. Have bought them from pole design before on a few occasions. Not happy with the delay in delivery. Had to ask for updates instead of being kept updated on progress with my order.”

Helpful Report

Posted 8 years ago

“Good customer service, however it took almost a month to receive the order.”

Helpful Report

Posted 8 years ago

Sorry for the delay. The goods were out of stock and we appreciate your patience.

Posted 8 years ago

“Not happy with a charge of £25 if need a replacement.”

Helpful Report

Posted 8 years ago

The customer wanted to return a pole set length 240cm because she ordered the wrong size. We offered to uplift the pole set via Tuffnells Long and Heavy goods service at a cost of £25 or the customer could return at her own expense. This is inline with other online retailers. The customer declined both offers as wanted us to pay for the return. We do not offer exchanges of goods.

Posted 8 years ago

“Bought two finials last week, they didn't fit, rang co. They didn't answer phone so went out, whilst out they called back saying to ring or email l emailed back and ad of today l have heard. Nothing, l am returning goods today a d will probably buy elsewhere”

Helpful Report

Posted 9 years ago

Dear Gillian, you contacted us regarding the return of goods less than 48 hours ago and we are dealing with your request. Please note we are waiting on a returns code and will be back in touch shortly. We hope this is to your satisfaction

Posted 9 years ago

“The track does not fit perfectly and we've had to use one of our own smaller brackets to make it fit. I had said the measurements weren't fitting exactly with the template but was told not to worry. Also I was told the number of brackets supplied would be enough but have not been supplied with enough to be placed on the recommended 60cm apart. Track seems firm and looks nice though - yet to put our heavy curtains up to determine whether the track will, in fact, take the weight.”

Helpful Report

Posted 9 years ago

Dear Joanne, We are sorry you have had an issue with the track, however you did not contact us prior to this review. If you would like to contact us we will have a look at the problem.

Posted 9 years ago

Pole Design is rated 4.7 based on 535 reviews