Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Installation - but getting to the appointment position was a long protracted and trying experience”

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Posted 3 years ago

“Need to carry out actual live site survey prior to quote and installation so the electrician can help determine the most appropriate cable route. Pod point put a great deal of work on the customer to provide photos of the route ( which the customer has to decide) and a long narrative to explain what could be a 5 minute visit from a local pro installer at the end of their day. Actual install went perfect, Corey was excellent!”

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Posted 3 years ago

“Doing surveys myself awkward being disabled takes ages especially taking pics as I shake quite badly also I was told I would get an email 3 days before installing I didn’t and had to call”

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Posted 3 years ago

“More difficult to organise than flyer suggested..”

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Posted 3 years ago

“A bit right hand not knowing what left doing at times. Installation was excellent.”

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Posted 3 years ago

“Dealing with the Pod Point organisation was initially difficult but once communications issues were resolved the process went to plan. The guy who came to install the unit (Ian) from EDF was excellent and really helpful. Two charges in all god at present”

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Posted 3 years ago

“Relative easy to order, had to make a couple of calls to reschedule as unable to change on the Web. Excellent installation of pod point unit. Unable to test / try out as still awaiting delivery of EV.”

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Posted 3 years ago

“I phoned on 20th July to say that I was on holiday for the date offered (4th August) and never recieved a phone call or email offering a new date. When I phoned on 2nd August I was given 13th August which got moved to 11th August and was then cancelled altogether. It was eventually fitted on 2nd September, 4 weeks after I'd got the car. Generally communication is not as affective as it should be. There needs to be a contact email for customer queries that gets responded to, as the telephone service isn't working. For the first 4 weeks of owning my car I had the inconvienience and extra cost of having to use a public charger. All very frustrating. I would stress that the person who completed the installation was excellent.”

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Posted 3 years ago

“The guy who finally installed it was quick, polite and efficient. Everything before that was terrible - no communication, difficult getting through on the phone, slow unhelpful email replies.”

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Posted 3 years ago

“Overall an ok experience, disappointed there is a wire not placed correctly in our kitchen, see picture.”

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Posted 3 years ago

“well - the secind guy that came was fabulous, just got on with it and did the job quickly and professionally. sadly, the first engineer (in an EDF van) clearly wasnt experienced - declared that the job was a 2 man job - which it isnt/wasnt - and just generally didnt put in the required effort”

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Posted 3 years ago

“The actual installation was painless and very efficient however the form filling on line took me one and a half days, it was very confusing and though I sent a contact message asking for help there was no response.”

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Posted 3 years ago

“More discussion required about the best route before installation day. Edf installer was helpful and did the external wiring etc well . He did break a few meters of cast iron guttering via his drill . But said pod point would cover the cost on installing a new section . Generally pleased with my podpoint though”

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Posted 3 years ago

“Remote processes are a bit of a pain and anyone even less tech savvy than me would struggle!”

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Posted 3 years ago

“could on been better to be fair, I provided pictures and details, 1st engineer didn't do the job, the second one was reluctant but eventually did the job. took much longer than I was told.”

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Posted 3 years ago

“He came on a very wet day and the external construction was delayed by the rain which incurred me with an extra charge of £131 as he was over the time allocated for this job which bugged me !”

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Posted 3 years ago

“after a very bad initial contact I am pleased to say that once the installation had been booked, everything went to plan and I am happy with the actual installation.”

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Posted 3 years ago

“The actual installation was good but having to "survey" the property by checking energy supplies, wiring and providing photos was confusing - someone should come out to do that. A phone call at the start of the process would be better than emails going back and forth so that process was explained clearly”

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Posted 3 years ago

“My initial contact with Pod Point was ok. However the constant requests for more and more photos of the meter and the house frontage etc were very time-consuming and annoying. I think you need to be much clearer as to what is required. The actual installation was excellent. The electrician was very helpful and came up with good suggestions for the routing of the cable.”

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Posted 3 years ago

“Administration was not good, the installer was lovely and the price appears competetive, but watch out for extras”

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Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews