Pod Point Limited Reviews

Name: Pod Point Limited
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,113 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,113 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer arrived on time was very helpful and did a really good job of fitting the pod point solo 3 discreetly with a minimum of visible cabling. Reason I'm only giving 4 stars as the Finance department have been disappointing in still not sending me the paperwork I have been requesting for the last 3 weeks.”

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Posted 2 years ago

“The installation was good, efficient and quick. I cannot get the App to work”

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Posted 2 years ago

“I'm really pleased with the overall service provided, in the most part it has been very efficient and easy. I've only given 4/5 as there was a period 2/3 weeks of radio silence at the outset. Conor who installed the Pod Point was excellent - really nice bloke and very helpful / thoughtful”

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Posted 2 years ago

“Efficient friendly”

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Posted 2 years ago

“Engineer arrived for the inital booked appointment but couldnt carry out the works as the layout was not suitable within my house. Rebooked for the following week whilst I lifted floorboards in the mean time. Once the reappointment came around everything went smoothly and as described. The initial information sharing could be improved with a site visit prior to fitting date - otherwise very happy with the experience.”

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Posted 2 years ago

“Organised very quickly, the engineer turned up on time was very friendly and knowledgeable and efficient. My only feedback was that the process to upload all of the photos before booking was laborious and the installer didnt seem to have all of the information that I had submitted when booking”

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Posted 2 years ago

“Aaaaaaaaaaaaa”

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Posted 2 years ago

“All in all very good”

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Posted 2 years ago

“Great service. All went as planned without any hassle. The installation team explained everything and did job up to my satisfaction.”

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Posted 2 years ago

“Good communication in advance of fitment - only thing i am disappointed with is the silicone that was used to seal around the power cable into the house was spread over a greater area than necessary onto my newly rendered house. Looks a bit messy.”

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Posted 2 years ago

“Good experience with Pod Point”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“I didn't like the idea of the self survey as you need to have some idea of what you want and you may not know the best options. Having said that the photos and information I sent was checked and the installation went very well. Frank was conscientious in his work and made a really good job. Overall very happy with work carried out and for reasonable price.”

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Posted 2 years ago

“The actual install of the podpoint was very good. The installer arrived on time and did a very neat job of connecting up the cables at each end that we had installed. He explained how to use it and left me with confidence. The whole procedure from initial contact took a lot longer than expected (1 Year) partly due to covid and lack of competent electricians in our area as we were asked to install the cables ourselves by PodPoint ready for connection at either end. This meant we missed out on both grants. When the installer arrived he was surprised that we had the cables already installed and waiting for connection. Connection to the App has been problematic.”

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Posted 2 years ago

“Despite it taking ages to get an appointment for the install and numerous times they offering appointments at 4pm for the next day and expecting me to just take the next day off work which was far from ideal, the actual installation was great. The chap turned up on time, really professional and courteous, positioned the box exactly where wanted it and took no time at all. Cleared everything away and let things exactly as found. Detailed run through how the POD works and what to do, so no faults at all. They just need to sort their booking process out as that was a pretty poor customer experience!”

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Posted 2 years ago

“We had issues with the water bonding, an email was not responded to, then in a phone call I was told an electrical certificate showing evidence of the bonding was sufficient, but when the 3 installers arrived they said they had to see it, leading to a search of the house. It was found & the installation proceeded but it was a bit of a panic. We haven’t got our new electric car yet so we cannot comment on the operation of the unit but the install was good & the installers explained it’s operation well. Overall pleased, thanks”

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Posted 2 years ago

“Management of installation suggested extra videos and extra costs for a straight forward installation which caused some consternation- luckily the installer sensibly fed back to his manager allowing an easy job and well done”

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Posted 2 years ago

“Very efficient and appointment arranged quickly. Our installation was carried out quickly and hassle free by Steve. I would recommend Steve and podpoint to future customers”

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Posted 2 years ago

“The ordering and fitting of the pod was really quick and efficient really pleased with how tidy it all looks”

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Posted 2 years ago

“Only had some minor issues with the cabling / trunking as the electrician would not touch any existing cables... However, once we identified an alternate route everything was installed to my satisfaction.”

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Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,113 reviews