Pod Point Limited Reviews

Name: Pod Point Limited
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,113 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,113 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a really well-organised activity with good communication in the build-up and a very professional install on the day. Weather was unfortunately very wet and windy on the day and the PCB was swapped due to suspected water ingress. Car charges fine but support still trying to investigate why light doesn't go green during charging (hence just 4 stars for now). Wiring job inside the house was really professional and I was very happy with the explanation before the installer left.”

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Posted 2 years ago

“Fairly simple pre-installation process but had to reduce photograph file size before they could be sent. Also anxiety about not being able to find & photograph earth bonding connection. Easy booking & short wait for neat installation.”

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Posted 2 years ago

“Ordering and installation all seem to go well, and quick to do. Do have an issue with connecting the Pod Point to the app so currently can not schedule charging and see costs.”

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Posted 2 years ago

“The installer arrived early, and the job was complete in no time at all. Unfortunately the process was less than perfect because the criteria for the installation had not been explained properly and if the installer had surveyed the site first it would have been a lot easier. It was never explained that the installation had to be in the electric meter box as opposed to the preinstalled EV point that already existed in the property.”

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Posted 2 years ago

“Very good installation and a knowledgeable and nice chap.”

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Posted 2 years ago

“Easy to use website. Good information to choose the right charger. The product works well and installation was done to a high standard by an independent contractor. Nice Installation. The downside was I had to fill in a form online (4 pages with photos) showing the proposed installation and the services to my home showing all the earthing for GAS, Electricity and Water. This took some time to do. Once completed (You have to do all pages|screens together otherwise they are not saved). This is why I have given it 4 Stars and not 5 Stars”

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Posted 2 years ago

“GOOD SERVICE, COMMUNICATION AND INSTALLATION WAS EXCELLENT.”

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Posted 2 years ago

“The ordering process wasn't the best. I was able to order a 22KW charger without a three phase supply. I ordered a holster thinking I needed it but didn't. they sent it without considering whether I needed it and I now have to arrange for a return. That fortunately was the worst of it. The installer was superb, we made space for him but he able to work around shelves, etc we have in our garage. When I did call them, I raised for reasonable times, but I felt the people were trying to help me and they actually did. I love their customer service”

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Posted 2 years ago

“Having completed the online installation questionnaire everything thing ran very smoothly and according to plan.”

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Posted 2 years ago

“All made very simple and quick service”

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Posted 2 years ago

“Turned up as scheduled and took around 90 minutes to complete the work efficiently, fully explained how to operate.”

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Posted 2 years ago

“Installation was booked quickly and no problems on the day. One issue using it for the first time which was resolved quickly.”

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Posted 2 years ago

“Punctual and polite throughout”

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Posted 2 years ago

“A very confusing initial process, where photos had to be uploaded on to the order form and the unit had to be paid for prior to podPoint confirming they could do the installation. POD were virtualy impossible to contact and difficult to deal with, the Electrician when he arrived was excellent.”

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Posted 2 years ago

“Efficient and professional. Installation was neat.”

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Posted 2 years ago

“dfddf dsgdg ssfgas”

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Posted 2 years ago

“Managed to keep in touch with the team but was hard at times hanging around. However, installer was great. Thanks”

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Posted 2 years ago

“Everything went well until I had to disconnect and I wasn’t aware that from unlocking to removing the cable needed to be done very quickly. I rang the dealership for advice and was told to contact the RAC. Instead I Rang Pod Point who were very helpful indeed and quickly helped me to sort the problem.”

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Posted 2 years ago

“Efficient”

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Posted 2 years ago

“Installer did best job and tidied after. Only hiccup was that the device wouldn’t link to the app as described so that took a day or so and someone in the office fixed it.”

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Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,113 reviews