Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,119 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Install should have pre-visit survey. Install method not clear.”

Helpful Report

Posted 4 years ago

“The process to book the Pod-Point was quite simple and the team were really helpful on the phone in arranging installation on the day. However the installation wasn’t great. Sure the pod is installed where we required it but all the drilling mess wasn’t cleaned up by the engineer leaving a mess. One of the brackets that retain the thick power cable to the wall hadn’t been tightened up properly allowing the cable to detach in future if not tightened. I wasn’t present when the installer was working so my wife to it at face value everything was ok. I have looked closer at the cable install and notice one of the retaining clips has also snapped completely probably through being over tightened. The installer would have know this at the time but not bothered to replace the clip. Again this will snap soon and pose a potential trip hazard which isn’t great considering the voltage running down this cable. I have attached photos of the installation and haven’t plugged a car in yet to see if it has any other issues. Quite shoddy workmanship really given it is connected to my mains power at the inlet point so will be asking for someone to return and rectify.”

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Posted 4 years ago

“Pod point has cancelled installation appointments 2 times, with no valid reason. However, the technician who finally today and installed the charger, is well trained , polite, and did a marvellous job, to which I thank him personally. M Dajani”

Helpful Report

Posted 4 years ago

“Good product but a lot of confusion, delays and E-mails during the initial ordering process...”

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Posted 4 years ago

“It took a long time to get the install arranged but once done the team who came were very efficient.”

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Posted 4 years ago

“Arranging the installation of the pod point was not very easy. There were multiple forms to submit and they didn’t contain all the information required”

Helpful Report

Posted 4 years ago

“What a mess Pod Point administration is. We eventually made it to an installation ... but I was about to give up and go elsewhere. The Pod Point engineer was excellent. He arrived in the afternoon when we were expecting him in the morning. Even this was Pod Point administration getting the schedule wrong. The engineer, Zion, was patient, clear and precise in describing our options. His workmanship was neat and he left the place clean and tidy. Thank you Zion.”

Helpful Report

Posted 4 years ago

“The remote survey was a little lengthy and confusing. The planned installation on Friday 18th didn’t go ahead but it was resolved and went ahead on 20th, thanks to Freddie at scheduling. The engineer - David - who attended on 20th was more than helpful, friendly and very efficient. He paid attention to detail and took time to explain the installation process as well as the operation of the pod. After a very shaky start to the whole process, David rescued the company’s reputation and did a wonderful job.”

Helpful Report

Posted 4 years ago

“Fails to take into account the elderly who are not versed in modern technology.”

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Posted 4 years ago

“Finally we are delighted with our POD Point installation being completed in just 3 and half hours, even though we had to route the cabling through front living room. Our installer Jordan Bird did an excellent job to conceal the internal cabling and everything is working first time. We were very frustrated by the online DIY home survey, application/confusing pricing & appointment processes; then delayed for several months because of Covit challenges but now up and running. Jordan has given us confidence to recommend the actual end installation service. Stars only lost through initial administration and booking as it took 3 visits to complete.”

Helpful Report

Posted 4 years ago

“We thought the Guy,s were very good & polite & carried out there work professional.ly”

Helpful Report

Posted 4 years ago

“An extraordinary delay between payment and actually getting to the installation. However the installation itself was painless and the installer was very friendly and helpful.”

Helpful Report

Posted 4 years ago

“I thought the form we had to fill out prior to the visit was far too complicated. To be fair I have very odd house with multiple meters but I found it frustratingly tedious”

Helpful Report

Posted 4 years ago

“We found the proof of paperwork very difficult. We felt the agent we dealt with did not explain what he wanted...eg that we had to get a letter sent straight from the dealership where we were buying the EV from.”

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Posted 4 years ago

“Install was ok and engineer was good however time slot was 8 - 12 and engineer didn’t arrive until after 12 after I chased up the install team.”

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Posted 4 years ago

“Fitting was great....the installer let himself down by rushing off without connecting the pod point app”

Helpful Report

Posted 4 years ago

“the installation its self was perfect but getting to that stage was painful”

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Posted 4 years ago

“not sure why you have fill out a form (which crashes a lot), then speak to someone on the phone.....and then you have a completely different discussion with the engineer that comes out and we end up putting the charge point in a different area. carpets were left very dirty after installation engineer did not ask to check if the charger worked....when we plugged in surprise surprise in didn't work!! There was an issue with the fuse (which has still to be resolved)”

Helpful Report

Posted 4 years ago

“PodPoint successfully delivered and working today 9/9. Ordered via Audi on the 12th August. Endless and neutral responses from the OLEV team to get the documents aligned. Car delivery Date 24th August. PodPoint sent email on 22nd for fitting 23rd. Fitter turned up on time 23rd, and advised the armoured cable to the garage was not big enough. Wasted trip. He had none of the extensive photos or documents I prepared and sent to PodPoint containing fuse/cable and location details. If these were looked at by a techical person, it would allowed the problem to have been spotted earlier and the works done to put in a new cable. A week later I received another booking for the same date 24th. This was changed to the 16th, totally unacceptable, I requested one this week. Meanwhile I had to spend £550 on professional installation of a new 6mm cable and data cable. Yesterday courier delivered a package for the fitter from Southampton. I confirmed arrival of parcel. PodPoint ops said they would tell the fitter. They did not. Both fitters good, and efficient, sadly there is a communications issue to them from the office.”

Helpful Report

Posted 4 years ago

“Installation was excellent in every way. Very poor scheduling, had to chase numerous times.”

Helpful Report

Posted 4 years ago

Pod Point Limited is rated 4.6 based on 36,119 reviews