Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,251 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,251 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless. You listed them on your website. I paid. You sent me an email to confirm the order.. then one to say order complete and another with Royal Mail tracking number. I paid for delivery in 2-3 working days. When the items didn't arrive I phoned you and you said "we haven't got any". You wasted my time and delayed my building project. I cannot comprehend how any business can get as wrong as you have.”

Helpful Report

Posted 5 years ago

“Ordered a kit didn’t come as one order as advertised. Came as 2 separate packages only received one sill waiting on the other it’s been over a week.”

Helpful Report

Posted 5 years ago

hI, I have just looked into your order and from the tracking information provided I can see there was an attempt to deliver but was unable and has been taken to local post office "Our driver has taken your parcel to a local Post Office for the addressee to collect. The card left by our driver will give the details of the Post Office. This card and a form of ID should be taken when collecting the parcel." I hope this solves your problem Thanks

Posted 5 years ago

“The poor rating is not for their gear or the service of sending it out it is for their non existent customer service, Have phoned and left a message plus emailed them with no reply whatsoever!”

Helpful Report

Posted 5 years ago

“The website said they had the item in stock. I placed an order a few days later I was told it was not in stock. When pushing further I was told the eta should be no more than a few days. It has now been two weeks.”

Helpful Report

Posted 5 years ago

“fittings paid for 10 days ago have not arrived,will have to buy from somewhere else.”

Helpful Report

Posted 5 years ago

“First order was fulfilled super fast. Second order a night mare, did not arrive so tried to contact support. Would not except my my email address (which they had used to send confirmation to) Contacted them by phone, they confirmed I had paid but could not explain my lack of goods. Items despatched again, they arrived 3 days later on "24hr Carrier" One item was a Rothenberger 6' spirit level. It had just been wrapped in fling film type tape with no protection on the ends. As a result the level which is triangular section had punched holes through its protective fitted bag on all the sharp corners of the level. To add insult to injury, when I removed the level from its bag it looked second hand. Black scuff marks and scratches on one side from end to end . Contacted support (using different email address) received a ticket number for my complaint but no action. Now neither email address will log in. Very strange me thinks! Would not deal with this company again under any circumstances.”

Helpful Report

Posted 5 years ago

“Absolutely disgusted it was my first and last time of purchasing from these.”

Helpful Report

Posted 5 years ago

“Still waiting for delivery will send feed back then”

Helpful Report

Posted 5 years ago

“Bucket of fittings did not contain T joints.”

Helpful Report

Posted 5 years ago

“Bit early for a review as I haven't received anything yet.”

Helpful Report

Posted 5 years ago

“Part ordered developed a fault after four days. Company seem to be giving me the run around trying to get a refund and now ignoring my emails. Terrible customer service and definitely wouldn’t use them again!”

Helpful Report

Posted 5 years ago

“Two weeks ago I ordered a few items from plumbing direct. It seemed easy, and payment was taken smoothly. Nothing happened for 10 days, then a nice email saying that one item was not available (a tap). Tracking number simply said "you will be advised in due course". Today, a phone call from Parcel Force just after 7am to announce the arrival of the goods between 1427 and 1527, very precise. Bit early in the morning to remember it, so I had to write it down having been woken up by the call. Its 1830, and no parcel. Good job we don't have a leaking tap, eh? Incidentally, no refund yet for the tap not in stock.”

Helpful Report

Posted 5 years ago

“Wrong item sent - see below. Prompt delivery of wrong item”

Helpful Report

Posted 5 years ago

“The item was due to be delivered on the 19th or 20th it still hasn't arrived and could be another 10 days”

Helpful Report

Posted 5 years ago

“Goods not received at time of writing.”

Helpful Report

Posted 5 years ago

“Sent the wrong size - these are 1 3/4” diameter”

Helpful Report

Posted 5 years ago

“I've only had one experience with plumbing supplies direct, and it will be my last. Ordered a dual flush valve but was only sent the flush button. Easy mistake to make so I emailed them with the issue, no reply. 2 days later I phoned then instead, they appologised and said they would send me a replacement valve which I would receive next day. 3 days later still no valve, rang them 3 times with no answer, left a message and no call back. It's only a flush valve but as it forms part of a bigger job, my customer is withholding £600 until the jobs finished. Every other firm I've dealt with through the lockdown has been spot on. Cant say the same for these guys.”

Helpful Report

Posted 5 years ago

“Having had the wrong order delivered and contacted by phone , said it would be sorted , but after three days , no delivery , no delivery date and no communication at all !”

Helpful Report

Posted 5 years ago

“You delivered female bsp not Male bsp. Service support notified and understand that correct part will be sent. At time of review replacement part not despatched or received thus 1* at this point.”

Helpful Report

Posted 5 years ago

“Ordered two items. Slow delivery probably down to PO 2nd class. But one of the items wasn't delivered. Three phone calls, no response at all.”

Helpful Report

Posted 5 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,251 reviews