Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,250 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,250 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hasn't been delivered.”

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Posted 4 years ago

“Paid for 1-3 deliver, now a 6 days, nothing arrived. Track systems states nothing in their track system yet. Have email twice,both auto reply states expect a reply within 24 hrs...nothing! The only correspondence....this one asking for a review 🤪. An excuse of lost in post...unlikely. Postal services states goods not in system! Someone needs to wake up. Or even states goods not available, so I can go elsewhere!”

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Posted 4 years ago

“bought fan didn't work e mailed them and asked for them to call me. No e mail no phone call doesnt help my customer????”

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Posted 4 years ago

“sent the wrong item - no response to emails so now I've had to contact Paypal to sort out the issue. Fist and last time I use your company.”

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Posted 4 years ago

“Order cancelled and money refunded without any notice or reason poor customer experience”

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Posted 4 years ago

“I ordered a small part (seal kit) from Plumbing Supplies Direct on Tuesday, and been asked to write a review on the following Sunday. If the seal kit turns up, I might be able to write a more favourable review, but at this time I'm still waiting for the £10 order that was posted in earlier in the week (I'm told) to arrive. Hence 1 star review.”

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Posted 4 years ago

“Should I write a review? Most awful service I have ever had from any company! On two occasions now Plumbing Supplies Direct have messed up my order. First time they resolved it after 2 months worth of battling. This time they refunded me my money. Worst customer service as well. I would never ever recommend this company to anyone.. specially if they want to receive there item on time. Do not buy from this company”

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Posted 4 years ago

“Unfortunately the wrong part was supplied (straight through coupling and not elbow) and I'm still waiting for a response from my follow up email.”

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Posted 4 years ago

“Not sure how I can leave a review as I ordered last Friday, got an email off the courier to then be refunded on the following Wednesday with no reason for it”

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Posted 4 years ago

“Send wrong bit of kit”

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Posted 4 years ago

“Wrong coloured torches received . No reply to email informing them of this .”

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Posted 4 years ago

“Major problems paying for my order I had spent some time putting together. I called for help and was basically told tough and redo the entire order. Wasn’t impressed but I had already put the effort in to select what I wanted. Wouldn’t use this site again.”

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Posted 4 years ago

“Poor customer service, report an item is missing in the order, no solution yet!”

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Posted 4 years ago

“They sent me rubber washers when I had ordered fibre washers.”

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Posted 4 years ago

“Can't really comment because I haven't received it yet. If I ever get it I'm sure it will be satisfactory”

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Posted 4 years ago

“I ordered 5 different pairs of ceramic disc cartridges but they doubled up on one particular cartridge so there was 1 pair i never received,i phoned them up and they said take a picture of the wrong item and email us with the picture and the details of what's wrong, im sure iv'e got time for that, their mistake, let them do the sorting out.”

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Posted 4 years ago

Hi Keith, I am very sorry about this error and I hope you can understand we are extremely busy and while we are trying our best to get orders out as quickly and correctly as possible mistakes do happen. We will absolute resolve this for you but we must follow the process we have put into place and cant do anything until we receive images from yourself. Hope we can resolve this Thanks

Posted 4 years ago

“Product supplied not as advertised, awaiting reply to my problem before judging the company...item remains unused and as supplied..”

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Posted 4 years ago

“I would say avoid this company...Item falsely advertised, product supplied sub standard, looked at best a rebuilt unit as opposed to new, company not interested in rectifying.”

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Posted 4 years ago

“Haven't received the goods 6 days waiting”

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Posted 4 years ago

“Not received it yet”

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Posted 4 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,250 reviews