Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.58

4.6 Rating 5,736 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Plumbing Supplies Direct 5 star review on 5th March 2026

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 5x Baxi Vertical Flue Kits and had a message to say they only had 2x in stock and asking what I would like to do. I requested that the 2x be sent as theybare urgent and send the following 3x when available. I have no response for a week despite sending several messages. I eventually managed to call PSD and sorted out the delivery for the 2x in stock which arrived slightly squashed. Still waiting for the rest of the order.”

Helpful Report

Posted 2 months ago

“Haven't recieved my item - still waiting to hear from them”

Helpful Report

Posted 2 months ago

“Unfortunately, due to an incomplete description on your website I ordered and paid for the wrong part. Not a great expense but more a waste of time!”

Helpful Report

Posted 10 months ago

“I paid extra for a Saturday delivery. The delivery people decided to delivery it on Monday, when no one was on site. They didn't leave a card, so no one knew they had attempted delivery, and until I contacted them on the following Thursday, I had received no communication from them whatsoever. The person I spoke to on the phone had to check multiple times to find out what had happened, and where my parcel was, and finally, I had to go to the collection point where it had been left, with my ID. The correct part did arrive, which is the reason why I've given them 2 stars rather than 1.”

Helpful Report

Posted 1 year ago

“Lost the job because of a late delivery Worcester flue etc now put into stock”

Helpful Report

Posted 1 year ago

“I ordered two products from the image, but I received something different.”

Helpful Report

Posted 1 year ago

“Packaging was not satisfactory and the coil of copper tube arrived partially cripped and damaged (mishaped) in a number of places. Feel therefore that I did not get my money's worth. Did email to advise Plumbing Supplies but heard nothing in response.”

Helpful Report

Posted 1 year ago

“The order was delivered when expected however when arrived I realised I ordered wrong thing, I sent an email explaining this and how do I go about returning package and refund but never got a reply.”

Helpful Report

Posted 1 year ago

“Answered the phone but couldn’t order. Got told he had the part number in stock but still sent a alternative part”

Helpful Report

Posted 1 year ago

“Not even received item yet and being asked to review it”

Helpful Report

Posted 1 year ago

“Ordered this set a month ago. I am still waiting on 2 items… this was a present for an apprentice so not ideal… the customer service is great however the set should not be sold unless it can be shipped complete… or at least say ‘missing 3 items’ (I received the ‘set’ missing 3 items). Would have hoped for some compensation or similar…”

Helpful Report

Posted 1 year ago

“Not offering what is advertised is a challenge to anyone considering ordering off your site”

Helpful Report

Posted 1 year ago

“Only part of the order was delivered, with the remainder to follow. I ordered 3 brick jointers and only one was delivered. Still waiting for remainder. No date given as yet. Why sell items that are out of stock. I needed 3 so I ordered 3.”

Helpful Report

Posted 1 year ago

“To be fair to PSD, the delay in delivery was down to the manufacturer (or wholesaler), but PSD did alert me to the problem and twice gave me the option of cancellation and a refund. I declined because I could afford to wait. However, when the goods arrived, it was without warning - not a problem since the package was small enough to fit though my letter box. The item was welled wrapped, but turned out to be damaged (a piece of the gasket had been broken off). I informed PSD a week ago, sending them the photo attached to this review and asking for a replacement, but they haven't replied.”

Helpful Report

Posted 1 year ago

“I bought a Worcester MT10 Mecanical Timer unit. Paid for 1-3 delivery and received it 4 days after placing order. Apparently it was out of stock so had to be sourced from somewhere else before it was dispatched to me. Thats fine but just dont charge for 1-3 delivery if its is going to be LATE!!”

Helpful Report

Posted 1 year ago

“Came broken. Small plastic part was snapped. When pushed flush it stuck and would not flush a second time. Had to use part from only one to get to work. Did not return as needed it now and seeing as i could fix it easy could not be bothered with the hassel.”

Helpful Report

Posted 1 year ago

“I ordered 5 UFC actuators and got 2 mails, the first said order success, the second said they were out of stock. It needed a call from me to clarify. On this basis communication could be better. Items still not received after a week.”

Helpful Report

Posted 2 years ago

“Didn’t have the product I ordered so shouldn’t have been advertised although I got my refund quite quickly”

Helpful Report

Posted 2 years ago

“Ordered Thursday paid for Saturday delivery didn’t get it till 1,30 Monday had too get it elsewhere”

Helpful Report

Posted 2 years ago

“Only received part of the order. No communication to explain that something was out of stock and no update since. Items received were all ok but unable to complete job without all items ordered.”

Helpful Report

Posted 2 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,736 reviews