Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.56

4.6 Rating 4,506 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 4,506 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 14th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only received part of the order. No communication to explain that something was out of stock and no update since. Items received were all ok but unable to complete job without all items ordered.”

Helpful Report

Posted 1 month ago

“Sorry, I don't like given negative reviews but my copper tubing turned up just wrapped in tape at both ends meaning that due to uncareful shipping the tubing was dented in many places, not ony does it look bad you obviously can't get a proper seal if you want to cut it at where the many dents were. Shoiuld be shipped more carefully or in a protective tube. The rest of the order was fine”

Helpful Report

Posted 1 month ago

“Hi ordered 3 ox t shirts and they came the next day but with only 2 ox t shirts in, so delivery was fantastic but a little disappointed. Contacted them over the weekend stating the problem and they have sent another one so all in all there was a problem but they have fixed it”

Helpful Report

Posted 3 months ago

“Ordered 2 rainsuits. Medium arrived, Still waiting for Large rainsuit to come. Company hasnt responded to my email either.”

Helpful Report

Posted 3 months ago

“We were disappointed to be contacted on the day we were expecting our delivery to be told that you did not have the sealant in stock. We were not informed of this when we ordered. We asked for the money for the sealant to be reimbursed but to continue with the delivery of the spray cans. I called this morning to confirm these were in stock. I received no apology for the situation and the person I spoke to was not particularly helpful. We wait to see if the spray cans arrive.”

Helpful Report

Posted 5 months ago

“I ordered some parts online. Didn't hear anything, no confirmation email, no contact. I phoned up after waiting two weeks and not receiving my order. I was told they didn't have the parts and would get them from another depot and post asap. It seems like my order got completely forgotten until I phoned. I cancelled my order as I needed the parts and s local supplier got them in next day for me. I know mistakes happen, but I would have appreciated an explanation and apology.”

Helpful Report

Posted 6 months ago

“Product not in stock but order confirmation sent with invalid tracking number”

Helpful Report

Posted 7 months ago

“Not the greatest I have to say. I ordered a toilet seat from Plumbing Supplies Direct and the wrong one was delivered. They told me the one I had wanted was not available. They organised for the toilet seat they sent to be collected, and it was collected within a couple of days, but I am still waiting for my refund. They don't always answer the phone. I have left three messages and still no response!”

Helpful Report

Posted 7 months ago

“They wasted 3-4 days before telling me that they were out of stock and had no idea when it would be back in stock. They then refunded me immediately fortunately. I ordered elsewhere and it was delivered the next day.”

Helpful Report

Posted 8 months ago

“Came back different to the picture. Wanted the 1 in the picture”

Helpful Report

Posted 9 months ago

“Was given the information my order had been processed and sent then informed it was out of stock. Stayed at home waiting for delivery before I received information.”

Helpful Report

Posted 1 year ago

“Longvtime delivery ordered Wednesday, received Monday. You offered next day delvery so I expected it on Friday. I didn't recive any order confirmation or invoice yet. Pipes has any dents.”

Helpful Report

Posted 1 year ago

“I would love to take o photo of my order but it’s been 10 days and I still haven’t received it!”

Helpful Report

Posted 1 year ago

“It was in really poor packaging and was not what I expected.”

Helpful Report

Posted 1 year ago

“Still haven’t received order so not much to review other than takes ages to arrive”

Helpful Report

Posted 1 year ago

“Not particularly happy, we bought something branded and received a generic version. I've emailed to let you know but not had a response. Given two stars because ordering was easy and it arrived quickly.”

Helpful Report

Posted 1 year ago

“Ordered "Inta Square Angled Radiator Valves" but got sent a completely different branded product. When I raised this I was told that "these are the only valves we offer". Highly misleading as the product advertised on the website remains listed as "Inta". Collection and refund was easy enough but still a waste of time.”

Helpful Report

Posted 1 year ago

“I haven’t received my order yet?”

Helpful Report

Posted 1 year ago

“Unfortunately the product I ordered was received in a damaged state and I refused the delivery from Royal Mail and returned the product. I am still awaiting a response from you on this matter.”

Helpful Report

Posted 1 year ago

“Item arrived on time, but I emailed them via there website contact querying a poss missing item, that was said to be included by there website write up, no contact what so ever,”

Helpful Report

Posted 1 year ago

Plumbing Supplies Direct is rated 4.6 based on 4,506 reviews