Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.56

4.6 Rating 4,486 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 4,486 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 14th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the 3 Port valve but it wasn’t the one advertised, they organised to have it picked up and I’m waiting for replacement.”

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Posted 3 days ago

“Received promptly and well packaged”

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Posted 2 weeks ago

“A problem occurred whilst placing my original order whereby I did not receive any notification from the company but my credit card compnay sent a notification that the transactioin had completed. The items were still in my online basket and so I rang your company to query whether the order had been received. Sadly I could only get throgh to an answerphone message and as I couldnt be sure whether the order had been received and wanted to place the order before 1pm to ensure next day delivery (another failure!) I placed another identical order which seemed to be accepted. I gave specific instructions for the courier to ring my mobile about half an hour prior to estinmated arrival to ensure I could be in. However no call was ever received and as I left to take my dog for a walk one morning I saw a lorry reversing outside my house and correctly guessed it was this order - fortunate for both myself and the courier. However it begs the question - WHY DOES YOYR ORDER FORM HAVE A SPACE FOR SUCH INSTRUCTIONS IF THEY ARE NOT FOLLOWED?? Very poor service in this respect. Oherwise happy that the order was correct. On another note I am still in email contact withyour compnay to cancel the duplicate order and make sure I am refundef for it.”

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Posted 2 weeks ago

“Excellent service. My only slight dissapointment was having ordered 2 x 3 metre lengths of pipe it arrived as 6 x 1 metre lengths. Not really a problem but more joints!”

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Posted 2 weeks ago

“All very good”

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Posted 4 weeks ago

“Quick delivery Answered the phone when I enquired on delivery day Easy to assemble and install Not sure about longevity yet”

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Posted 1 month ago

“Item received within a couple of days. Good service, but never received any email confirmation of order. But of arrived. So all good.”

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Posted 1 month ago

“Items were fast at coming”

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Posted 2 months ago

“Speedy delivery As advertised”

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Posted 2 months ago

“Good product. Delivered on the correct day. Unfortunately the courier wasn’t the best”

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Posted 2 months ago

“Product arrived on time. But they don't communicate well, or even send an email confirmation of your order.”

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Posted 2 months ago

“Good delivery time and all well packed.”

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Posted 2 months ago

“quick service and very happy”

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Posted 2 months ago

“Parcel received as excepted need to install now”

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Posted 3 months ago

“Arrived fitted worked, no faff.”

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Posted 3 months ago

“Very good delivery time but a small scratch on the item that I bought but needed it so kept it”

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Posted 3 months ago

“Reliable supply”

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Posted 3 months ago

“It hasn’t come yet”

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Posted 3 months ago

“Disappointed to place an order, be issued with an invoice and tracking number and then be informed that the item was out of stock. Still, at least I was kept informed and the delay was only a few days.”

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Posted 4 months ago

“Ordered delivered within 3 working days using ordinary post”

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Posted 4 months ago

Plumbing Supplies Direct is rated 4.6 based on 4,486 reviews