Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,365 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong size - these are 1 3/4” diameter”

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Posted 5 years ago

“I've only had one experience with plumbing supplies direct, and it will be my last. Ordered a dual flush valve but was only sent the flush button. Easy mistake to make so I emailed them with the issue, no reply. 2 days later I phoned then instead, they appologised and said they would send me a replacement valve which I would receive next day. 3 days later still no valve, rang them 3 times with no answer, left a message and no call back. It's only a flush valve but as it forms part of a bigger job, my customer is withholding £600 until the jobs finished. Every other firm I've dealt with through the lockdown has been spot on. Cant say the same for these guys.”

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Posted 5 years ago

“Having had the wrong order delivered and contacted by phone , said it would be sorted , but after three days , no delivery , no delivery date and no communication at all !”

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Posted 5 years ago

“You delivered female bsp not Male bsp. Service support notified and understand that correct part will be sent. At time of review replacement part not despatched or received thus 1* at this point.”

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Posted 5 years ago

“Ordered two items. Slow delivery probably down to PO 2nd class. But one of the items wasn't delivered. Three phone calls, no response at all.”

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Posted 5 years ago

“Not great. Delivery was missing some key fittings which still haven’t arrived. I had to find alternatives.”

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Posted 5 years ago

“I did not received the full order. The bottle trap is missing and have not received an answer to my email to customer services”

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Posted 5 years ago

“Never got what I ordered was not given a reason”

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Posted 5 years ago

“Order was cancelled”

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Posted 5 years ago

“Unfortunately I received today the wrong push button. I ordered Siamp Skipper 45. You sent me an Optima 50 Button which will not fit the toilet cistern”

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Posted 5 years ago

“Terrible customer service - won't reply to emails unless repeatedly chased. Then had the poor taste to blame Covid 19 for their shortcomings. Charged extra for next day delivery and failed to deliver on time, but will not refund, even though now they are offering free next day delivery to orders well below my order value. If nothing goes wrong with your order, I'm sure they are fine, but if there is a problem, they are useless.”

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Posted 5 years ago

“my order still hasn't arrived. appreciate there's a pandemic however I've received no communication from you. I've tried to call and left messages but reply. I'm looking for a full refund if my products don't show up. thanks”

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Posted 5 years ago

“Poor. Look at the photo of what I bought. Flexi water pipe connector with valve. When they arrived...no valve. So frustrating as I made a point of ensuring I was ordering with valve and had to go and buy elsewhere. Complete waste of my time, effort, and money.”

Plumbing Supplies Direct 1 star review on 21st March 2020

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Posted 5 years ago

“Missing 15mm guide. I have emailed them but still no reply”

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Posted 5 years ago

“great service ..very good price..”

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Posted 5 years ago

“Asked for it to be left in a certain place if I was not in but they didn’t leave and have brought it back to their depot This has caused me much inconvenience it would have been quicker for me to just go and buy it”

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Posted 5 years ago

Hi David, Sorry, you were not happy with the delivery company. Leaving items unattended is not advised by us due to the number of cases we have where products have been left where the customer instructed and then go missing. As your order was high value it is always best to get a signature at an address. I hope you understand and might consider changing your review Thanks Ryan Online Manager

Posted 5 years ago

“Goods have not arrived over a week late now. Not at all impressed. l would say avoid”

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Posted 5 years ago

“Not happy with the service. Only received part of my order and still waiting for the rest of the order. No body contacted me about order saying I will receive part & rest to follow. I had to do all the chasing up to find out where is my order.”

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Posted 5 years ago

“Order placed for 2 items, selected overnight delivery. Order accepted. money taken. Imagine my surprise when 1 item turned up the next day and the other the day after that. When queried was given the explanation that 1 item was out of stock. No mention of this was made when I placed the order. Not impressed,”

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Posted 5 years ago

“Product never arrived, luckily I’d noticed a fault in the delivery address! Contacted PSD...still never came! had to take it up with the couriers, leaving me without the tool I needed and lost 4 days!”

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Posted 6 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,365 reviews