Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,250 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,250 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting delivery!”

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Posted 4 years ago

“Please contact me. My whole order did not arrive.”

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Posted 4 years ago

“Website took my order & payment, then I was informed goods despatched, on fact they were not in stock, so not despatched... I had to email them to find out what was happening, then informed the goods were due in, I am still waiting. Not very good service!”

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Posted 4 years ago

“Shocking dispatch and delivery service!!”

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Posted 4 years ago

“i have still nit received it yet”

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Posted 4 years ago

“Hi my order no 80840 i order the tap spanner set on 20th September 2020 I was going to receive the parcel 3to7days I am still waiting for my spanner set”

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Posted 4 years ago

“Out of stock , now stuck waiting , should not take order if out of stock !”

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Posted 4 years ago

“Heard nothing from this company since I placed the order and they took payment from my account.”

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Posted 4 years ago

“Paid for irem but plumbing supplies could not fulfill order so had credit refund.....”

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Posted 4 years ago

“Ordered a product from them that was in stock on their web page,waited for more that 7 days for the delivery(of course they charged me 5.99£ delivery) just to get to the point when I have to ring them up and to hear all these excuses and that they are waiting for stock to be refilled.How does this work????You are a merchant.If you do not have the needed products in stock then do nog advertise them as ‘in stock’ because the reason we buy tools is to do the job that we need to do without being delayed by this kind of untrustworthy companies”

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Posted 4 years ago

“Ordered 5 tubs tile adhesive 2 came badly damaged emailed with photos asking for refund on the 2 damaged but NO reply ,wont use again”

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Posted 4 years ago

“Still haven’t received the level?”

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Posted 4 years ago

“Products don’t arrive as displayed. Parts missing”

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Posted 4 years ago

“Item never arrived despite phoning”

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Posted 4 years ago

“Despite receiving a despatch e-mail, my order was never actually sent out. There has been no response to any of my messages regarding my order and I'm now out of pocket. A very poor experience and would definitely never use this company again.”

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Posted 4 years ago

“The item that you sent to me was not what I ordered & was not as described on your website.The plug that I received was 1 1/2” not 1 1/4” as per my order.The plug is described as “solid basin plug in chrome “ this is also incorrect as the plug that I received is indeed plastic & bore no resemblance to the website photograph. Iwould not have ordered such an item ! I have emailed yourselves on 2 occasions with no response since 08/08/20”

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Posted 4 years ago

“They were selling charcoal grout on their web site. I ordered charcoal grout, they were very quick with the delivery and I was very impresses at that point. i opened the box and the grout was white. I rang and was greetrd with an indifferent man who wanted a photo?. So I sent a photo and didn't here anything back, so I eventually rang again, they picked up the first box and delivered a second. I opened the box it was white. I could go on about job not being finished for client. Anyway turnes out they don't even sell charcoal only white, seems they have just taken a photo of charcoal and put it on their site? WHY.”

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Posted 4 years ago

“Did not receive the product ordered, on the website wrong picture shown. Had to pay for the item return, although, I had paid for deliver. Customer service a nightmare to contact. I would not use this company again.”

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Posted 4 years ago

“Ordered a simple spring relief valve on 4/7/20 and still waiting for delivery on 27/7/20, have chased but still no reply. Poor customer service.”

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Posted 4 years ago

“I purchased a repair kit for a Rothenberger Superfire 2 I have a problem with the Pieso unit not working. So I contacted them via their email customer service, you get a a automated reply ticket. I have now emailed 5 times and each time the ticket is closed without a reply! This has now been going on since the 8th of July, So phone call tomorrow. So I can only give them 1 star for their email customer service.”

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Posted 4 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,250 reviews