Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,233 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,233 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service, website needs improving”

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Posted 2 weeks ago

“3 Stars... for the following reasons. An issue at purchase. No confirmation email to state that my order had been received but an email asking if I had forgotten something. I tried contacting Plumbing Supplies but got no answer at the time. This prompted alarms in me and my follow-up research resulted in me contacting my bank because the money had been allocated and so the transaction was being monitored. Two days later the product was delivered... unexpected but within the timeframe. Sadly the product was the wrong length of roll, 2m instead of 2.5m. I managed to contact Plumbing Supplies and collection of the 2m roll has taken place. At the time of writing this review I have paid for a product that I do not have so can't review the product. Would I use Plumbing Supplies again... Yes, because at least I now know that they are a legitimate company, they deliver on time and as for the wrong product... it's just one mistake that if corrected and I receive my order, then all is fine.”

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Posted 1 month ago

“Still haven't received anything”

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Posted 3 months ago

“The Part i required was not in stock so recieved an email to notify of it being out of stock and recieved a refund.”

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Posted 5 months ago

“Ordered before 2pm on a Friday for "next day delivery". Nothing arrived but received an email on the Monday stating there was no stock. Offered the coice between a refund or to wait for stock to arrive. I opted for a refund that was processed that Thursday. Unfortunately, it took nearly a week from the time of ordering to receiving a refund for an item I thought I would have and install within days. Slightly disappointing. Will use my preferred supplier in future instead.”

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Posted 5 months ago

“Order despatched within time frame. HOWRVER, short of 3 items not in stock, still waiting for items a week later, and NO advice when I can expect them !”

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Posted 5 months ago

“Product was as described and packaged well, no delivery attempt made by the service provider, no card left, item was left at the local post office for us to locate and collect.”

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Posted 5 months ago

“Good parts arived on time as i hoped. Thank you. Only concern at the time was i did not recieve that my order had been recieved and was being actioned. The only time later on was when Parcel Force was contacting me.”

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Posted 6 months ago

“I had no email or any acknowledgement of my purchase of delivery; I'd to ring them up to confirm my purchase. And I was then promised an email invoice, but didn't get it. The invoice came with the package which was delivered in the time I was informed. No problem with the delivery.”

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Posted 8 months ago

“Took forever to dispatch my order as they were out of stock.”

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Posted 9 months ago

“PSD were good. I ordered the product, thinking you got the spindle with it, as it was in the picture. You didn’t. Disappointed, but hey ho. I will learn for next time.”

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Posted 10 months ago

“Wrong item sent initially but quickly sorted out after phone call and correct item received promptly.”

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Posted 11 months ago

“Good shower and value for money but didn't come with any of the screws or fixings.”

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Posted 11 months ago

“Only received half my order and no reply about the rest being delivered”

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Posted 1 year ago

“It's important to keep up with stock levels and not sell items that are not on the shelf. I need materials quickly, if you don't have it, say so. More so as I paid in advance for something you didn't have. The plus is you refunded me quickly.”

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Posted 1 year ago

“I thought I had ordered 2 subsequently when it (only one arrived I was disapointed)”

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Posted 1 year ago

“Arrived quickly but product broke first time I used it! Rang you and was told you would post another one to me which I await to receive.”

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Posted 1 year ago

“Pay lots for postage & took ages to sent out”

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Posted 1 year ago

“Only supplied a partial amount”

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Posted 1 year ago

“Sold items that they did not stock.... ie- essex flanges”

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Posted 1 year ago

Plumbing Supplies Direct is rated 4.6 based on 5,233 reviews