Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,307 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,307 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my product as yet, the email asking for a review is the first message I have received from them. I called them 5 days ago chasing and was told that it was delayed because of an issue with the stock control system. I haven't seen or heard anything further, neither has there been any communication from them. AVOID LIKE THE PLAGUE! STAY AS FAR FROM THEM AS THE EAST IS FROM THE WEST!!!”

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Posted 1 day ago

“Have not yet received the controller???”

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Posted 4 days ago

“Sent a tube of sealant past it’s expiry date and no replied to e-mails or answered the phone.”

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Posted 1 month ago

“Haven't received them yet still waiting ??”

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Posted 1 month ago

“Ordered a fan, it didnt arrive i phoned after 5 days to be told it wasnt in stock and they are awaiting delivery it would have been nice to be informed when ordering”

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Posted 2 months ago

“Very disappointed to find that the valve was not new but used. It looked like it had just been removed from an old system and was filthy. Even after giving it a good clean, I can't trust that it is usable so It has gone straight in the bin.”

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Posted 2 months ago

“Wrong item was sent to the one I ordered. E-mailed company twice and got no response so far.”

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Posted 3 months ago

“Brazing Torch missing.”

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Posted 4 months ago

“Take too long to deliver”

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Posted 4 months ago

“Product as advertised at good price. Service after purchase awful. No dispatch information given, no delivery company given or tracking information given. Parcel was missed as this information was not given. When I complained, customer service was poor and was told I should have waited in the house all day just in case the parcel arrived.”

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Posted 4 months ago

“Packaging was very poor, item damaged but usable”

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Posted 5 months ago

“Absolutely appalling, never buying from them again. Sent a faulty float valve for toilet so my plumber had to go and buy a new one from screwfix. These things can happen but my issue is I've sent 2 emails to the company to get a refund and waited for 3 days now and not even a reply or acknowledgement!”

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Posted 5 months ago

“Never received the item”

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Posted 5 months ago

“I have not received the cistern as yet.”

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Posted 6 months ago

“They are all over the place, taking forever for replies, it says they have it in stock then you receive an email saying they are out of stock you call for refund and magically they have it, no confirmation of received order or dispatched order, today it just magically turn up with parcel force at least it came”

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Posted 6 months ago

“Have not recieved item”

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Posted 6 months ago

“Bought part online then told out of stock. Been waiting weeks for a replacement which hasn't turned up yet”

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Posted 6 months ago

“Ordered few times now saying items are in stock then letting you place your order and taking the transaction then sending a email saying the items are in stock poorly ran”

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Posted 7 months ago

“Took my money even though not in stock and still not received my refund”

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Posted 7 months ago

“I ordered Monument Master Plunger Green Plastic. My card was charged on 12 January 2025. I was asked to submit a review today (19/01/2025). To date the item has not been delivered to me. This is disappointing. I don't seem to have any emails from this supplier confirming this order or an order number.”

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Posted 7 months ago

Plumbing Supplies Direct is rated 4.6 based on 5,307 reviews