Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,250 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,250 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor delivery.”

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Posted 3 years ago

“Ordered on 21/11/21 with a 3 to 7 day Royal Mail delivery date, items still not here 12 days later, no reply within the 24 email window either and when phoning at 16.55 today, the phones are on answer as they close at 17.00??”

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Posted 3 years ago

“I ordered a 22mm, 22mm, 15mm & received a 22mm, 15mm, 22mm !”

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Posted 3 years ago

“You want a review? You have our money, we haven’t got the goods!!”

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Posted 3 years ago

“These were ordered and didn't arrive, when I rang, initially they didn't know where my order was, rang back to say they weren't in stock and wouldn't be until the middle of November, with a loo out of action I cancelled order and went to Screwfix instead!”

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Posted 3 years ago

“Misleading pictures.”

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Posted 3 years ago

“I placed an order for an urgent part on a Saturday for Saturday delivery (which, assuming it is a vital part was understandable that it could be delivered same day). On the Monday I had to call to enquire where the part was and was informed that they don’t do same day delivery (at no point is this mentioned on the site). It has been 6 days since placing my order and I still don’t have the URGENT part. So no, I am not happy with the service received from PSD.”

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Posted 3 years ago

Hi Matthew, Thank you for your order and sorry you don't feel like you had a good service from us. You placed your order at 11:15am on Saturday, our cut off time for Saturday is clearly displayed at Friday 2:30. We are closed over the weekend and I don't think anyone in the UK can offer a same day SATURDAY delivery like that. We are based in the midlands and operate a fast next day service. Once our staff arrived on Monday we contact you straight away and made you aware of the issue and sent your order out on a tracked 24 hour service and is showing as delivered on Tuesday 12th. I hope you can change your review and also the product review to reflect the service we promise and delivered. Thanks Plumbing Supplies Direct

Posted 3 years ago

“As a plumbing specialist you would expect that you could get a simple waste washer order correct - apparently not. First you send an incorrect item, then when contacted you send out just half of what was ordered and paid for. You are without doubt the worst service I have experienced in a long time and I would certainly not recommend you to anybody.”

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Posted 3 years ago

“Shockingly bad service. I ordered a selection of enfeed copper fittings from PSD alongside orders from competitors. Competition delivered within 2 days. PSD failed to deliver and order tracking does not work. No reply to my email. Very poor sevice. Still awaiting delivery!”

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Posted 3 years ago

“Haven't recived the item.”

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Posted 3 years ago

“Item was dented and bracket was bent. Also was delivered late”

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Posted 3 years ago

“Been waiting 7 days now heard nothing haven't received push button 😒”

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Posted 3 years ago

“Cant fault item but the company is awful, I bought wrong item and cancelled it 1 hr after I ordered it but they still sent it out. Then they promised a pickup and refund. Never happened. Not recommend. 👎”

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Posted 3 years ago

“The waste slice spirals the pipe and does not cut straight”

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Posted 3 years ago

“Sorry about the poor score but I can't review something I haven't recieved yet, and considering I emailed you last Friday explaining its over a week since I placed the order and still recieved nothing not even a emailed response to email I sent I think this is very very poor service, I have since purchased the part I needed from elsewhere.”

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Posted 3 years ago

“Description- tap will fit most 22mm holes - turns out it doesn't fit the hole in my toilet. Waste of money and paid extra for next day delivery too!!!”

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Posted 3 years ago

“Bits didn’t get delivered twice then order was just cancelled with no phone call”

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Posted 4 years ago

“items not in stock and no longer available(from Psd) PSD did not relay this information until chased after 3 weeks , then took another week to admit that they made a mistake. really disappointing service I will not reccomend them. I will need to chase altecnic directly to find a reliable reseller of spare parts”

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Posted 4 years ago

“Ordered two different items on 2nd, received email three days later saying 'items out of stock and they have no date for restock' but made no attempt to refund. Requested refund and two days later it was accepted. Why your stock levels are not linked to your sales page i will never know, very disappointing when you need the products asap”

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Posted 4 years ago

“I paid for same day delivery and it came 3 days later. No refund no nothing”

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Posted 4 years ago

Hi Ryan, Thank you for your order, after looking into the order I can see you placed your order at 4:28pm on Saturday and paid for a Saturday delivery. We do not offer same day delivery let alone late on a Saturday. You can see from our terms and conditions that all orders for Saturday delivery need to be placed before 2pm on Friday for next day delivery. I hope this clears this up and if you could amend your review, we would appreciate it, we will also refund the difference paid.

Posted 4 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,250 reviews