Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,365 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only gave 1* because I ordered an item that when I checked it said that it had been dispatched but after 3 working days I phoned only to be told it was out of stock, so why did they take my money knowing full well they did not have the item in stock, they are not the only ones to do this to me in the past couple of weeks so why should I have to part with my money and then have to wait about a week to get it back.”

Helpful Report

Posted 4 years ago

“So slow with delivery. You wouldn’t need to be in a rush that’s for sure.”

Helpful Report

Posted 4 years ago

“Order items that say is in Stock, get charged for it and pay special Delivery price for a Saturday, receive confirmation email of this. Wait In on a Saturday expecting delivery, nothing arrives. Call on the Monday and they say that the items are no longer in stock, even though they charged you money for them. Don’t waste your time...order with someone else”

Helpful Report

Posted 4 years ago

“Have not received yet.”

Helpful Report

Posted 4 years ago

“Dreadful service. Took approx 5 weeks for delivery and then it was only part of the order.Good job I didn't have a major leak as I would have been flooded!!! Never use them again.”

Helpful Report

Posted 4 years ago

“This product arrived bashed. I called to complain and left a message to ask for a call back to resolve issue after paying a plumber to come to fit and will have to do again. I didn't get a call and got an email request for review instead... not happy. You asked!”

Helpful Report

Posted 4 years ago

“No key in envelope”

Helpful Report

Posted 4 years ago

“Plumbing Supplies sent me the button only. There was no-one who would pick up the phone or answer an email. I had to find another supplier who supplied the replacement and I still have not heard back from Plumbing Supplies Direct. They need to look to improve their customer service processes.”

Helpful Report

Posted 4 years ago

“I got an email on the 18th saying the order has been completed and I still have not received my order”

Helpful Report

Posted 4 years ago

“No communication, No explanation & No delivery! My first + last time shopping with Plumbing Supplies Direct!”

Helpful Report

Posted 4 years ago

“Sent the wrong item twice then admitted they dont actually stock the item described on their site. Wasted my time. I would not use again. They did eventually acknowledge the problem and provide a refund. Still waiting for them to send a courier for the two incorrect items supplied.”

Helpful Report

Posted 4 years ago

“I can’t review something that I didn’t receive yet!!!”

Helpful Report

Posted 4 years ago

“Ordered on 7 February, still not delivered and has not entered Royal Mail’s tracking system. Still no change as of today 19 February. Is it time to chase Royal Mail? they are letting you down.”

Helpful Report

Posted 4 years ago

Hi Peter, Very sorry you have not received your item yet, I can confirm this left and was scanned out of our warehouse at Feb 8, 2021 11:54 AM I know royal mail are taking longer than expected at the moment, please allow a few more days, it is in the system Thanks

Posted 4 years ago

“I'm still waiting for my items I ha a leak and this is taking ages 7 days so far I have emailed and they said it is with royal mail?”

Helpful Report

Posted 4 years ago

“Item damaged. Manage to get hold of your customer servicewho seem helpful but waiting for results on receiving a new item or a refund.”

Helpful Report

Posted 4 years ago

“Terrible service, websites’ contact us no use at all... haven’t received order from nearly 3 months ago, where even is my order, tracking number provided is useless?”

Helpful Report

Posted 4 years ago

“Sorry, 8 days and still not received order. Not good. Couldn't put no stars.”

Helpful Report

Posted 4 years ago

“Very poor delivery service not recived my order or any update”

Helpful Report

Posted 4 years ago

“Order failed to turn up waited 7 days now.”

Helpful Report

Posted 4 years ago

“I ordered with them paid for 1-3 days delivery it’s been over a 5 days now I emailed them several times and not even answer me back will never use them again”

Helpful Report

Posted 4 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,365 reviews