Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,250 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,250 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product arrived bashed. I called to complain and left a message to ask for a call back to resolve issue after paying a plumber to come to fit and will have to do again. I didn't get a call and got an email request for review instead... not happy. You asked!”

Helpful Report

Posted 4 years ago

“No key in envelope”

Helpful Report

Posted 4 years ago

“Plumbing Supplies sent me the button only. There was no-one who would pick up the phone or answer an email. I had to find another supplier who supplied the replacement and I still have not heard back from Plumbing Supplies Direct. They need to look to improve their customer service processes.”

Helpful Report

Posted 4 years ago

“I got an email on the 18th saying the order has been completed and I still have not received my order”

Helpful Report

Posted 4 years ago

“No communication, No explanation & No delivery! My first + last time shopping with Plumbing Supplies Direct!”

Helpful Report

Posted 4 years ago

“Sent the wrong item twice then admitted they dont actually stock the item described on their site. Wasted my time. I would not use again. They did eventually acknowledge the problem and provide a refund. Still waiting for them to send a courier for the two incorrect items supplied.”

Helpful Report

Posted 4 years ago

“I can’t review something that I didn’t receive yet!!!”

Helpful Report

Posted 4 years ago

“Ordered on 7 February, still not delivered and has not entered Royal Mail’s tracking system. Still no change as of today 19 February. Is it time to chase Royal Mail? they are letting you down.”

Helpful Report

Posted 4 years ago

Hi Peter, Very sorry you have not received your item yet, I can confirm this left and was scanned out of our warehouse at Feb 8, 2021 11:54 AM I know royal mail are taking longer than expected at the moment, please allow a few more days, it is in the system Thanks

Posted 4 years ago

“I'm still waiting for my items I ha a leak and this is taking ages 7 days so far I have emailed and they said it is with royal mail?”

Helpful Report

Posted 4 years ago

“Item damaged. Manage to get hold of your customer servicewho seem helpful but waiting for results on receiving a new item or a refund.”

Helpful Report

Posted 4 years ago

“Terrible service, websites’ contact us no use at all... haven’t received order from nearly 3 months ago, where even is my order, tracking number provided is useless?”

Helpful Report

Posted 4 years ago

“Sorry, 8 days and still not received order. Not good. Couldn't put no stars.”

Helpful Report

Posted 4 years ago

“Very poor delivery service not recived my order or any update”

Helpful Report

Posted 4 years ago

“Order failed to turn up waited 7 days now.”

Helpful Report

Posted 4 years ago

“I ordered with them paid for 1-3 days delivery it’s been over a 5 days now I emailed them several times and not even answer me back will never use them again”

Helpful Report

Posted 4 years ago

“Still not showing up on the tracking system as dispatched :(”

Helpful Report

Posted 4 years ago

“Rubbish one item missing from order and 15 other items not correct. Don’t use these people unless you want hassle. Prices are cheap but I found out why.”

Helpful Report

Posted 4 years ago

“We purchased a flange and just cut the top of the package open but not taken out the package and we can’t have a refund I will never buy from here again such poor customer service especially in these hard times!”

Helpful Report

Posted 4 years ago

Hi Steven, Very sorry you were unable to return your item, as with all items we sell we ensure they are all brand new and in perfect condition. I would think you wouldn't be happy in receiving an item that had already been opened and packaging cut off. These are very hard times for everyone and as a business like ours we have been hit as hard as everyone so I hope you can apricate that. Thanks

Posted 4 years ago

“I requested a refund after paying for urgent shipping, I received the pump on day 5 which would have cost nothing. 5 emails and a phone call later, NO-ONE HAS RESPONDED. So much for a response within 24hrs.”

Helpful Report

Posted 4 years ago

“Sent the completely wrong item I ordered.”

Helpful Report

Posted 4 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,250 reviews