Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.56

4.6 Rating 5,248 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,248 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Email said items delivered. They were not even sent as low on stock”

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Posted 4 years ago

“Asked for it to be delivered to another address and that didn't happen. Very disappointed in that”

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Posted 4 years ago

Hi Carl, Thank you for your order, I am sorry about the delivery address but we delivered to the delivery address you filled in. We use a automated delivery system that detects the customers filled in delivery details and auto creates shipping labels based on this. I can see you added a different delivery address into the customer notes, there is no way our system can detect that. We use two different sections on our checkout so customers can choose a different billing address and shipping address, hopefully you will make use of this next time. Thanks

Posted 4 years ago

“Still not got it”

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Posted 4 years ago

“Don't answer phones or e-mails, don't deliver on time. Still waiting for a response to my outstanding order.”

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Posted 4 years ago

“I will write a review when I have received the goods! John Whitfield”

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Posted 4 years ago

“Ordered shower 5 days ago and still waiting for the 24 hour delivery! Had plumber booked so most unhappy.”

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Posted 4 years ago

“Not received item, Nobody been back to me when asked how long item will be back in stock”

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Posted 4 years ago

“No delivery”

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Posted 4 years ago

“Still waiting for my order that i placed at the beginning of april its now the 18/04/21. I have called PSD and still no delivery.”

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Posted 4 years ago

“Product not received, yet emailed me asking for a review, durhhh!!”

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Posted 4 years ago

“Not a happy experience, order put in and accepted, credit card debited! Next day advised that the items were not in stock and had no idea as to when they would be! Order was therefore cancelled and refund requested which was done very efficiently. It’s a shame that their stock lines are not properly recorded and orders are not accepted of items are out of stock. Many other on line retailers manage this aspect very well this supplier needs to take note !”

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Posted 4 years ago

“Not received products yet”

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Posted 4 years ago

“Awful, sent me a dispatched confirmation, & then told me that the item was out of stock, why list something that you do not have, it's not difficult... Won't be using this Mickey Mouse company again!”

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Posted 4 years ago

“As I haven't got it yet this is a bit premature - not even on the tracking yet !”

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Posted 4 years ago

“Terrible and it didn't even arrive.”

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Posted 4 years ago

“I only gave 1* because I ordered an item that when I checked it said that it had been dispatched but after 3 working days I phoned only to be told it was out of stock, so why did they take my money knowing full well they did not have the item in stock, they are not the only ones to do this to me in the past couple of weeks so why should I have to part with my money and then have to wait about a week to get it back.”

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Posted 4 years ago

“So slow with delivery. You wouldn’t need to be in a rush that’s for sure.”

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Posted 4 years ago

“Order items that say is in Stock, get charged for it and pay special Delivery price for a Saturday, receive confirmation email of this. Wait In on a Saturday expecting delivery, nothing arrives. Call on the Monday and they say that the items are no longer in stock, even though they charged you money for them. Don’t waste your time...order with someone else”

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Posted 4 years ago

“Have not received yet.”

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Posted 4 years ago

“Dreadful service. Took approx 5 weeks for delivery and then it was only part of the order.Good job I didn't have a major leak as I would have been flooded!!! Never use them again.”

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Posted 4 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,248 reviews