Building Plastics Online Ltd Reviews - Read 357 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

info@bpoltd.co.uk

Building Plastics Online Ltd 5 star review on 4th November 2020

Criag Cotterill

Building Plastics Online Ltd 4 star review on 2nd September 2019

Anonymous

Building Plastics Online Ltd 1 star review on 14th February 2020

Building Plastics Online Ltd 1 star review on 17th October 2019

keith phillips

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product very good price and free delivery. Well impressed with the result. 🤗”

Helpful Report

“Delivery has been really good and quick usually but I had a problem and a few bits were missing from my order I’ve been trying to ring to get through and sent numerous emails but have not heard anything back not good customer service. Would give 5 stars as eberything was good but not replying to my messages and not being able to get through on the phone at all I have to give 3 stars”

“Exactly as advertised and delivered on time”

“Top Class product. Excellent Value for Money. First Class Service.
When placing my order I expected to have to wait 10 working days for delivery.
I actually received my order within 3 days. There had been an error loading the delivery van and I was one piece short but this was rectified within 2 working days.”

“I’ve ordered several times from this company and without exception have had to chase each and every one of them. Elongated delivery times and virtually impossible to contact.

On a positive note the prices are competitive.”

“Ordered chamfered skirting boards for new extension was very impressed by the product, had no problem with ordering and received the goods within expected delivery date. Will be using company again for future projects would highly recommend.”

“I was informed by email that my delivery would arrive yesterday. Today I received a email to review. I have still not received the delivery and not even a phone call or email with an apology. It is meant to be delivered with their own van so they should be able to give me some updates.”

Dear Mr Richard

I'm sorry to hear about your disappointment and I would like to personally assist you with making things right.
If you would like to e-mail me at customerservices@bpoltd.co.uk and mark if for my attention, with you order number.
It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue.
Kind regards
Kathleen.

“I ordered 6 fascia boards from building plastics online (5m x 300mm). They arrived a day before they said they would! The boards arrived in perfect condition, very happy with the service provided!”

“Terrible company to deal with. Advised of a delivery date, waited in all day. Arrived the next day so lost a days work .cannot get through on the phone ( on hold for 30 mins ). order was delivered in 2 parts. The skirting and internal corners were delivered the following week. On opening the package the Torus skirting I ordered turned into chamferred skirts but got the correct corners ( which of course did not fit the incorrect skirting. tried again to contact the company. Still not picking up the phone and 2 weeks later still no response to my email. Had to buy replacement corners from Amazon to get the job done so £14 out of pocket. Products were fine but the customer service is completely non existant. Buy from anywhere but here. Order number 57143”

“Did not receive full order
And no communication to say why”

“I was very satisfied with the Fascia Board I bought. Wide range of products available. Understandably in these difficult times delivery time was a little extended. But was able to get an update from the customer services team.”

“Exactly what a ordered in a timely manner and couldn’t get it cheaper local
Will defo use again”

“Prompt. As ordered and a good price. Very slight damage to the corner of one sheet but it will be cut off anyway.”

“Awful experience! The fact that they didn’t deliver the correct amount of items on the order wasn’t the problem, these things happen. It was the absolute lack of communication, I have literally just been ignored and left in the dark as to where my length of fascias is. Even now a week after delivery I still have had no acknowledgment what so ever, Completely lacking in customer service 👍🏻”

“Excellent service”

“Great transaction, fast delivery, thank you.”

“Excellent product. Very pleased when it eventually arrived. I understand the problems with covid but it took 6 weeks to get delivered. First e mail after ordering on the 31st august told me the eta was 15th September. That came and went. Numerous phone messages left and e mails sent with no response. I eventually asked pay pal for a refund and I received my order within a week! Caused me lots of problems with workmen and decorators.”

“Excellent thank you”

Thank you from Building Plastics Online, and for your 5 Star review.

“The products are excellent but there seems to be issues on sending out the correct items and quantities.
My first order was 100mm skirting but was sent 150mm internal corners, which I was able to cut to size. My second order was for a pack of 10 jointing blocks and I received 1 block?
So there is an issue on picking the correct item and quantity.”

“very good quality and fast deliverys!”

Thank you from Building Plastics Online and I am happy to hear that you rated our service as 5 Stars

“Had to order extra to my original order, 1 piece arrived but i had to chase up the other item. The person i delt with on the phone was very helpful but i had to cancel my fitter and arrange a later date. Notbimpressed as i had to pay £24 delivery charge !!!”

Thank you for your review,

My Name is Kathleen and I am the Customer Service Liaison here at Building Plastics Online,
I'm sorry to hear about your disappointment,
If you would like to e-mail me on customerservices@bpoltd.co.uk and mark if for my attention. I will look further in to your order.

It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue.
Kind regards
Kathleen.

Building Plastics Online Ltd is rated 4.02 based on 357 reviews