Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,149 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a phone call 3 days after order, to find out they didn't have any, they do not keep in stock, they were trying to get it from Eurocell near where I live. I could have done that myself in the first place, Building Plastics may be cheaper than everybody else, but communication is poor. Stock appears to be limited.”

Helpful Report

Hi Andy Jesney, Thank you for the review, however I find the 1* review quite harsh for what happened on your order. Firstly we are an official Eurocell distrbutor so yes we use over 250 depots of theirs Nationwide. You placed your order late on 25/11/2019 your item was an special order item stated in the listing as extended lead as the depot would need to order this is as per their stock delivery once a week. However we informed you of this and we tried to source from another depot but the other depot showing stock was reserved for another customer. You was informed 1 working day after you ordered the item which is within our timescales and you decided at that point you wanted a refund which was done immediately. Our prices and deliveries as per our reviews are great and as per our reviews I feel we don't do too bad. Regards, BPO LTD Team

“Good price but fascia & soffits have not turned up, very rarely respond to requests for delivery dates, phone number goes to an answer phone in USA, now a week late and no idea if I will ever get my goods, Shocking! Scaffold costs ongoing and other trades had to be cancelled due to scaffolding being in the way, therefor I will be charged for late completion!!!!!”

Helpful Report

Hi David, Sorry for the slight delay on your order, we did however notify you along the way to let you know of any delays on your order. I will look into this delivery now and get a firm answer and get one of the team to call you to update you on this. Sorry for all the inconvenience but I will assure you this will get sorted today. As for the answer machine this gets used out of hours, its not in the USA I assure you. Regards, Anthony

Hi David, I believe this issue has now been resolved and explained to you. Thank you for choosing Building Plastics Online Ltd. Regards, Anthony

“As a business owner myself, I hate giving one star reviews but having placed our order nearly one month ago, and despite numerous delivery dates being promised, we still have not received the goods. Consequently we’ve had to order from another supplier and cancel this order (awaiting refund). Very disappointed as the prices are good but service is rubbish. Don’t order unless you can afford to wait forever for delivery..😡”

Helpful Report

Hi John, Thank you for your review, we have tried to deliver to you 21/10/2019 and you was updated to this effect. There was no-one on site and the number we had for you no-one answered. We were awaiting the response from you to get in touch so we could re deliver when someone was there. Sorry for any inconvenience caused. Regards, BPOltd

“So late delivery. Missing stuff from delivery. They don't pick up phones. Phone bell shows, not UK number. Very bad experience.”

Helpful Report

“Order placed 02.10, ETA Wednesday 9th October TBC Tuesday 8th October ; then 10.10 Delivery depot in Guildford doesn't have stock of corner packs. Due in on Monday 14th for delivery same day or Tuesday 15th latest. Apologies for the delay then 16.10 Your order has been dispatched and is on its way to you. DEL - 17/10/2019 First Drop 8am - 9am then on 17.10 P.M. I've been advised the materials are on the van and out for delivery 18.10 - after no delivery and another 2 phonecalls I still don't know where my order is going to be delivered. We have the trades on site waiting to finish the job and I have no idea when the materials will be be delivered after 16 days from ordering. I understand a one star review is detrimental for your business but so is your poor service for ours.”

Helpful Report

Dear Lucian, I am very sorry about this and believe it has now reached site this morning as we discussed on Friday. We did try to deliver last week when we said but we couldn't find the address on the campus and also we were having problems with the depot. This being said we apologise for the extended delivery time on this order. Regards, Anthony

“Well the courier needs to learn some social skills when dealing with people. He dumped my skirting outside and didn’t even help me bring it indoors knowing it was 5 metres long. Didn’t acknowledge if everything was ok and then just went without communicating with me or leaving me with an invoice to check the order. The worst delivery guy I’ve ever witnessed. Shocking.”

Helpful Report

Hi Kirsty, I feel the one star review is really harsh. We delivered the goods on time and updated you along the way and the goods were delivered with no delivery charge so FREE. The price is half the price you can buy anywhere else and the product is great. As for the bringing it indoors the drivers are not insured to do this so they do not generally tend to go into the property although some do. As I stated to you I have informed the Depot Manager and the regional Manager of your complaint but I feel that this is rather a strong review and not a true one based on the full experience you had with us. Please feel free to contact me direct;ly if you wish to discuss this further. Many Thanks, Anthony

“still waiting order 4/10/2019 not very quick delivering”

Building Plastics Online Ltd 1 star review on 16th October 2019

Helpful Report

Hi Keith, I would like to ask that you stop leaving reviews on our review platform, this has a damaging effect on our online business and is rather unfair. Looking into this there has been problems with your order and these problems have been highlighted to you and updated through the order system. Unfortunately one of the items has had to be brought into depot specially. Leaving a review everyday will not make it come any quicker, so please stop doing what you feel to be okay as its defamatory and slanderous neither to mention untrue. We have kept you informed along the way and you could have cancelled the order for a full refund at any time, you have not at any time emailed or contacted us through calling other than just writing a review twice. I have attached a timeline to show that you were in fact updated that you state you were not. Please feel free to contact me on this matter. Anthony

“Placed an order with this company on the 11th June and got a confirmation email . since then I have not heard a thing ! ifs now the 8th August and they have ignored all my emails regarding my order. I have had to buy elsewhere so requested a refund which I have not received either or a reply. will never use again”

Helpful Report

“Ordered my items one week ago on a 1-3 day delivery schedule. When I chased them up I was told they'd be here today on Friday. Nothing has arrived so when chased again I get told they'll now be here on the following Monday. Not good enough I'm afraid, if I knew I'd be waiting this long I'd have gone elsewhere.”

Helpful Report

Hi Damien, you placed your order close of business on Friday 19th July. You were updated and given the information to why the order was delayed by one day. Unfortunately we cannot always get an accurate delivery every time but we endeavour to make the buying experience easy to our customers and we always keep you informed along the way. I have contacted you through PayPal and still have had no response. As you have been informed on Friday 26th that the order was awaiting some items that were only coming in today to depot. Once again we have kept to our notes on the system and the order will be delivered today in the afternoon between 2pm - 4:30pm. Not really sure why the 1* review as we did keep you informed along the way of your order process. Thank you for your review Kindest Regards, Building Plastics Online Ltd

Hi Damien, Sorry, forgot to mention that the lead time on our foiled items states 1-5 days not 1-3. Just thought I'd clear that up for you. https://www.plasticbuildingsupplies.com/pages/deliveries BPOLTD

“Still haven’t received my £115 order that I placed in the middle of June and no responses to any of my 4 emails! Very disappointed as it’s held my building project up by weeks now!”

Helpful Report

Hi Natalie, having looked into this I can confirm your order is still in the depot undelivered. However, I can confirm you ordered on 23rd June, we tried to deliver on the 28th June and we sent an email to that effect. When the delivery driver got to your property he called the mobile number on the order and got no answer and there was no place safe to leave the goods. We then tried to re-deliver the goods Tuesday/Wednesday last week and again had the same problems. I can however organise a re-delivery at your request on a day you would like when you are available if you would like to get in touch? I am sorry to hear that you are disappointed with our service but we can only can do so much when the customer is unavailable to take delivery. I look forward to hearing from you in regards to the re-delivery.

“Awful service ordered it over a week ago can't get through on the phone just plays music , was told it had been dispatched then told the depo didn't have any in stock ...still waiting !!wouldnt recomend if like me you have people putting time aside to fit it for you and you have to keep telling it's still not here !”

Helpful Report

“I ordered my items (2 lengths of bull nose window board, 2 lengths of angle, 2 end caps) on june 8th, having read that delivery may take 3 to 4 working days. I will be notified of delivery date by email. When the date got to the 20th June i decided to give PBS a ring to check on status of my order, I was told that the items are on the truck and will be with me sometime after 3pm of that day (June 20). Waited at the delivery address, nothing arrived. Phoned PBS at 9.10am on the morning of June 21 and was told there had been a problem and the gear was not on the truck and had not yet been received by PBS, the chaps are on their way to Alfreton to pick Items up and they'll be straight with you, ( i live 30 mins from Alfreton). All day waiting at the delivery address for items to be delivered. At 3.50pm the product arrives, that's around 6 hours dead time waiting for delivery. Not happy. Not using PBS again. Sorry guys, don't promise delivery when items are not in your hands and it's out of your control, people are planning their days around your word.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,149 reviews