Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,182 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,182 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

Tell us how Building Plastics Online Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with product and service. What more can I say!”

Helpful Report

“Excellent service with very quick delivery. Well done!”

Helpful Report

“Arrived on time but 1 piece damaged. I was still able to use it though as I only needed 3m.”

Helpful Report

“Very easy to use ,if you know what your looking for. Great prices and delivery time within 2days .”

Helpful Report

“My delivery turned up a day early which may have suited some but not us as it contained quite a lot of 5m long boards without the planned people being at home to take delivery. Unfortunately some of the soffit boards were a slightly different width to others, I'd ordered the premium ones but suspect some of the cheaper ones made their way into my delivery. This wasn't discovered until the project was almost completed. I contacted the company and they delivered the correct replacements, but a better system of quality control would have prevented this error.”

Helpful Report

“Great price for product I was buying and delivery was good”

Helpful Report

“Order was wrong on first delivery it was right from buildings plastics but wrong from delivery depot only 1 of 2 was sent, was quickly remedied by the next morning when they sent the missing one out”

Helpful Report

“Arrived a day late, but no problem, customer service was excellent, a lady called Kath was very helpful. Good product, and a good price.”

Helpful Report

Hi Anonymous, Thank you for the great review, we are glad you enjoyed the service and products and hopefully we look forward to working with you again in the future. I will pass your kind words onto Kathleen. Regards, BPO Team

“Excellent service, great product, really nice to online out of area, but get delivery from local outlets.”

Helpful Report

“Ordering was simple and I was able to collect from a local store next day. Would of been 5 star but I didn't get confirmation that my order was to be collected , meaning a phone call was needed. The lady I spoke to was very efficient and helpful. All in all a good experience.”

Helpful Report

“the customer service I got was great, delivery was great, can't fault anything except the order was slightly wrong with me receiving less nails but this was quickly rectified just a bit annoying as it would have been good to start the roof”

Helpful Report

Hi Paul, Great review sorry for the original mix-up glad we sorted it out within your expectations. Team BPO

“As this is the first time I have bought from yourselves, I'm very pleased with the product and the delivery service, thank you.”

Helpful Report

“Ordering easy. Delivery as promised. Just what you want.”

Helpful Report

“I was very satisfied with the Fascia Board I bought. Wide range of products available. Understandably in these difficult times delivery time was a little extended. But was able to get an update from the customer services team.”

Helpful Report

“Excellent prices and quick delivery. I'll be buying more in future.”

Helpful Report

“Selecting and ordering was simple. Delivery was efficient. This is a 5 Star product and I have only marked it down to 4 because I felt that it is quite expensive, but it looks great and was easy to put up and cut to size and shape.”

Helpful Report

“Quick and efficient.”

Helpful Report

“easy ordering and quick delivery, value for money”

Helpful Report

“Placed Order in May. Payment was taken immediately. Had a mail to say my order was ready for dispatch on the 4th June. I then had another Email on the 11th June to say expected delivery will be on the 18/19th June. Nothing arrived. I have tried emails , telephone calls and the online messaging with no response from any one of these. I understand the problems with Corona virus and have taken note of the comments on their website, but to completely ignore all my efforts for an update is no way to run a business. I will wait till the end of the week for a solution or I will have to start to take steps for a refund Received my order on the 7th July. Very pleased with the quality of the product and would use BP Online again. It was just a pity that the communication during the lock down was so poor. Otherwise I would recommend BP online to anyone”

Helpful Report

“company is responding to emails they seem to be extremely busy with the worldwide pandemic but are responding.”

Helpful Report

Hi Peter, I have spoken to the Hayes depot and they are struggling and down to one van and driver, they will be out with your order today and this will be around dinner time. I assure you the company is not a CON as you have stated and we are just extremely busy and as stated on the website deliveries are taking slightly longer than we would like. As for not answering emails, We was actually dealing in replying to you from the email you sent at 9:21 am as we have only been open 21 minutes and then in the meantime you posted this review. I hope this has sorted things for you and I would like to just let you know that we do state heavily not to arrange any trades to carry out works until we have delivered and you have checked your order. I hope this helps, thank you for your patience and valued custom. Building Plastics Online Ltd

Building Plastics Online Ltd is rated 4.4 based on 2,182 reviews