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Building Plastics Online Ltd Reviews

4.4 Rating 2,182 Reviews
84 %
of reviewers recommend Building Plastics Online Ltd
Company Reviews Metrics Info
4.4
Based on 2,182 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Val Bird
Unverified Reviewer
“Great service,products and delivery.”
Helpful Report
Dear Val, Thank you for your great 4-star review! We're pleased to hear that you were happy with our service, products, and delivery. Your feedback is immensely valuable to us as we strive to provide the best experience possible. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“waited for delivery date and time email but none received. Product delivered within the 1 - 3 day window :) Just would have been nice for my wife to not have to handball the 5M long lengths on her own in to the garage :( I have yet to check the product for any damage.”
Helpful Report
Dear Reviewer, Thank you for your 4-star review! We're glad to hear that your product was delivered within the promised timeframe. We apologize for the lack of a delivery date and time email, and we appreciate your patience. We also understand that handling long lengths can be quite a challenge, so we truly appreciate your wife's efforts. We hope the product meets your expectations and look forward to your feedback on any potential damage. Thank you for choosing us, and we hope to serve you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Ken
Verified Reviewer
“Overall was very pleased when I ordered some guttering and UPVC facias. Price was very good and free delivery over £100 clinched my order as another online supplier wanted £80 for delivery of the same order. Only down side was that I wanted to add a bend onto my order and even though I received a email received ticket they say that they couldn’t find it and so wasn’t added on and it was a pain having to go and pick it up. The delivery driver was very friendly and would use again and have already recommended them to friends.”
Helpful Report
Dear Ken, Thank you for your thoughtful 4-star review! We're glad to hear that you were pleased with the pricing and the free delivery option—the savings really do make a difference! We apologize for the inconvenience regarding your additional order item not being included. While it’s frustrating, we’re pleased to hear that our delivery driver was friendly and supportive during the process. Your feedback is invaluable, and we are always looking to improve our services. We truly appreciate your recommendation to your friends and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Kelly
Verified Reviewer
“Super cheap way of covering up a bay window window sill. I cut off the lip on one side so that it only lips over at the front. Super easy to cut with a jigsaw though and looks great”
Helpful Report
Dear Kelly, Thank you for your fantastic 4-star review! We’re so glad to hear that you found our window sill to be a cost-effective solution for your bay window. It’s great to know that you found it easy to customize and that it looks great in your space. We appreciate your feedback and strive to continuously improve, so if there’s anything we can do to turn that 4 into a 5 next time, please let us know! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“They had the items I needed, at an affordable price. Delivery was fast and the driver was helpful. As the items were in good order, there was no need for me to contact them.”
Helpful Report
Dear Customer, Thank you for your 4-star review! We're delighted to hear you found the items you needed at an affordable price and that our delivery was fast with a helpful driver. It's great to know everything arrived in good order, and we appreciate your support. If there's anything we can do to make your next experience a 5-star one, please do let us know! Best regards, Kathleen Building Plastics Online Ltd.
Steve Holbrook
Unverified Reviewer
“Very impressed with product however did not receive notification of when item was being delivered. Lucky I was in when delivery person turned up. Only minor issues but otherwise very pleased”
Helpful Report
Dear Steve, Thank you for your 4-star review! We're glad to hear that you were impressed with our product. We apologize for the lack of delivery notification and appreciate your understanding in this matter. Your feedback is invaluable to us, and we’ll work on improving our communication for future deliveries. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Chris Pagham
Verified Reviewer
“Very good prices & quick delivery but communication after initial confirmation was poor. Was not told delivery date but luckily I was in to receive.”
Helpful Report
Dear Chris, Thank you for your thoughtful 4-star review! We're glad to hear that you found our prices very good and that your delivery was quick. We appreciate your feedback regarding communication, and we will work on improving our updates to ensure customers are kept informed throughout the delivery process. Thank you for choosing Building Plastics Online Ltd. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Excellent service on the phone, extremely polite and professional, took the time to call my nearest supplier to ensure they had stock. Delivery was a day later than promised but handover was seamless.”
Helpful Report
Dear Valued Customer, Thank you for your thoughtful 4-star review! We’re delighted to hear about your positive experience with our phone service and our polite and professional team. We appreciate you mentioning our efforts to ensure your nearest supplier had stock — we strive to provide thorough assistance to all our customers. We apologize for the delivery being a day later than expected. We understand the importance of timely deliveries, and your feedback will certainly help us improve our processes. Thank you for your understanding and for choosing Building Plastics Online Ltd. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
No
Unverified Reviewer
“Cost wise good but took long to come this delivery”
Helpful Report
Dear Valued Customer, Thank you for taking the time to leave us a 4-star review! We’re glad to hear that you found our pricing to be good, but we sincerely apologize for the delay in delivery. We strive to provide timely service to all of our customers, and your feedback is invaluable in helping us improve. We're continually working to enhance our delivery processes to ensure a better experience in the future. Thank you for choosing Building Plastics Online Ltd. We look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
SM
Unverified Reviewer
“Initial delivery did not arrive as informed but after a call to a very helpful support desk, all was resolved in a couple of days. I would happily use them again. The prices were also very competitive.”
Helpful Report
Dear SM,Thank you so much for taking the time to leave us a 4-star rating for Building Plastics Online Ltd. We truly appreciate your feedback and are glad to hear that your experience with us was mostly positive. We apologize for the initial delivery issue you encountered, but we are thrilled to learn that our support desk was able to assist you promptly and resolve the situation within a couple of days. Our team always strives to provide helpful assistance whenever our customers require it. It's wonderful to know that despite the initial setback, you are still willing to give us another chance in the future. We assure you that we will continue to provide competitive prices for our products and excellent customer service. Once again, thank you for choosing Building Plastics Online Ltd. We look forward to serving you again in the future. Best regards, Kathleen
Anonymous
Unverified Reviewer
“Would have got five price perfect delivery could have been better but ok great thanks brian”
Helpful Report
Dear Brian,Thank you so much for your superb 4-star rating of Building Plastics Online Ltd! We greatly appreciate your positive feedback and are thrilled that you had a good experience with us. We also want to acknowledge your valuable comment about the delivery, and assure you that we take it seriously. We are constantly striving to improve our services, and feedback like yours helps us identify areas where we can make adjustments. Once again, thank you for choosing Building Plastics Online Ltd. We look forward to serving you again in the future. Best regards, Kathleen
Michael
Verified Reviewer
“Ordered and recieved upvc fascia boards, soffits and accessories which were all delivered within 5 working days. All the product comes from Eurocell but is nearly half the price than if you order direct from Eurocell. Only slight negative thing was that eurocell delivered the product without any notification. Fortunately we were in at the time otherwise they may have left it in the garden. Building products acknowledged the order would be delivered that day but did not receive the email until the day after it had been delivered. Would buy again as the price is cheaper than elsewhere.”
Helpful Report
Thank you so much, Michael, for your 4-star rating and review of Building Plastics Online Ltd! We greatly appreciate your feedback and are thrilled to hear that you were satisfied with your purchase. We apologize for any inconvenience caused by the lack of notification from Eurocell regarding the delivery. Rest assured, we will take your feedback into consideration to enhance our future communications with customers. We're glad you found our prices competitive and would be delighted to serve you again in the future. Thank you for choosing Building Plastics Online Ltd!
Dear Michael,Thank you for taking the time to rate Building Plastics Online Ltd with 4 stars. We genuinely appreciate your feedback and are glad to hear that you were satisfied with your purchase of UPVC fascia boards, soffits, and accessories. We apologize for any inconvenience caused by the lack of notification from Eurocell regarding the delivery. We understand that had you not been at home, the products could have been left in the garden. We will work on improving our communication to ensure that such occurrences are minimized in the future. Once again, we are grateful for your review and the opportunity to serve you. We look forward to providing you with more cost-effective options in the future. Best regards, Building Plastics Online Ltd
Anonymous
Verified Reviewer
“Some issues over the delivery of the order but once I spoke with customer services the matter was resolved very quickly. The quality of the product was very good, I have no issues about using BPO again.”
Helpful Report
Thank you so much for your generous 4-star rating of Building Plastics Online Ltd. We greatly appreciate your feedback and are thrilled to hear about your positive experience with our customer services. We apologize for any issues you faced with the delivery of your order, but we are glad that our team was able to swiftly resolve the matter for you. It is fantastic to know that you found the quality of our products to be excellent, and we assure you that we will continue striving to meet your expectations in the future. We look forward to serving you again at BPO.
Anonymous
Unverified Reviewer
“Easy order process. Good price. Communication with regard to delivery could be better. I had no idea where the product was coming from and what day it was going to be delivered. I wasn't in when the product was delivered but the driver left in the driveway. The product was in perfect condition and I was pleased with the purchase.”
Helpful Report
Anonymous
Verified Reviewer
“Great Service!”
Helpful Report
John Litster
Unverified Reviewer
“Good service will use again 👍”
Helpful Report
Anonymous
Unverified Reviewer
“ordered guttering and fittings,delivered few days later,no problems”
Helpful Report
Julia
Unverified Reviewer
“Placed order online, great price. Only negative was the lack of communication as the goods arrived without warning -luckily someone was in. Would definitely use this company again though if we need any further products.”
Helpful Report
Lee
Unverified Reviewer
“All okay 👍,,, but can't be 5 star because delivery,,,,,was supposed to receive email with a date of delivery,,did not receive one instead was delivered when nobody at the property,, lucky no one nicked it,so put me back a bit,”
Helpful Report
Robert
Verified Reviewer
“Great prices and quick delivery - only problem is that orders turn up without any prior notice, which is not a lot of good if it is a customers house! I can't say whether the order was on time, as no time frame was given and I don't know who delivered it. But it was quick, very well priced and undamaged.”
Helpful Report
Building Plastics Online Ltd is rated 4.4 based on 2,182 reviews
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