Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.38

4.4 Rating 2,300 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

4.4

Based on 2,300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

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“Great site to find all your needs. Prices and delivery were excellent. Always knew at what stage the order was progressing. Great company would recommend.”

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Posted 2 years ago

“Excellent service delivered on time just can't fault them”

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Posted 2 years ago

“Easy to navigate website, helpful staff, good products at reasonable price.”

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Posted 2 years ago

“So easy from start to finish, nice quick delivery as well, thank you.”

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Posted 2 years ago

“Easy to order online communication is spot on and delivery time is good would use again”

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Posted 2 years ago

“Service wasn’t great and delivery was delayed due to Christmas period. This was understandable but was not told this would be the case online until I tried ringing the office. Didn’t get any tracking updates and had to chase the order a few times which was a bit of an inconvenience. Product and price was fair though.”

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Posted 2 years ago

“Excellent product and excellent service. Thank you”

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Posted 2 years ago

“Great service. Product 1st class”

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Posted 2 years ago

“Great product and price. Fast delivery thank you”

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Posted 2 years ago

“Very helpful and description of goods was spot on .”

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Posted 2 years ago

“Very happy with building plastics online, prices and service first class.”

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Posted 2 years ago

“The ordering process was easy and convenient. The timescale & delivery was excellent.”

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Posted 2 years ago

“Brought soffit and fascer from these and it was all perfect!! Delivery was super fast aswell”

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Posted 2 years ago

“Quick delivery fraindly service”

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Posted 2 years ago

“Goid reliable service will order again”

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Posted 2 years ago

“A mixed review. Normally a 5 star for product and service but latest order was lost and consequently took a long time to arrive. This was sorted out in an efficient way but still drops a star. Hopefully better next time!”

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Posted 2 years ago

“My order never arrived!! I sent numerous emails asking for an update all of which were ignored. No refund offered! Terrible customer service and im still owed my purchase price from last year!”

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Posted 2 years ago

Dear Michael,Thank you for taking the time to provide us with your feedback regarding your experience with Building Plastics Online Ltd. We truly appreciate your openness in sharing your concerns. Firstly, We have checked our system and we cannot see any emails from you regarding non delivery or a cancellation request? Secondly, we would like to sincerely apologize for the inconvenience caused by the non-arrival of your order and the lack of response to your emails. This is not the level of service we strive to provide to our valued customers, and we understand how frustrating this must have been for you. We deeply regret any inconvenience or disappointment this may have caused. To rectify this situation, we would like to ask for your assistance in resolving the issue. Could you please provide us with your order details or any additional information that could help us investigate and locate your order? We are committed to finding a suitable solution and ensuring that you receive the refund you are owed. Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding. Please feel free to reach out to us directly through this platform or any other contact method you prefer, and we will make every effort to make things right. Thank you for your feedback and for giving us the opportunity to improve. We look forward to hearing from you soon. Best regards, CS Team Customer Support Building Plastics

Posted 2 years ago

“One of the panels came damaged. Busy customer service, but all sorted in professional maner. Can recommend to other traders”

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Posted 2 years ago

Dear AC,Thank you so much for taking the time to provide feedback about your experience with Building Plastics Online Ltd. We truly appreciate your honesty and willingness to share your concerns. We sincerely apologize for the inconvenience caused by the damaged splash panel. It is certainly not the experience we aim to provide our customers. We would also like to apologize for the lack of response to your email with photos. This is certainly not the level of customer service we strive for and we're sorry for any frustration it may have caused. We understand your frustration with the online chat not working and the long wait times when trying to call. This is not acceptable, and we are actively working to improve these communication channels to ensure a more efficient and responsive experience for our customers. We genuinely regret that this was your first and last time ordering from us. We take your feedback seriously and would like to make things right. Could you please let us know how we can improve and make your experience better? Your input will greatly help us in addressing the issues you have raised. Once again, we apologize for any inconvenience caused, and appreciate your understanding. We hope to have the opportunity to serve you better in the future. Best regards, [Your Name] Customer Service Team Building Pl

Posted 2 years ago

“Excellent prices and product range, £60 carriage paid. Only negative was delivery not received as advised but a day later with no real time updates on delivery. I will definitely use them again, but I will speak to them first before placing my order to get a better understanding of available stock and better ETA on delivery.”

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Posted 2 years ago

“First time we’ve used them and were very happy, delivery was excellent and prompt to say the least. Will definitely use them again”

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Posted 2 years ago

Building Plastics Online Ltd is rated 4.4 based on 2,300 reviews