Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,220 Reviews

85 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,220 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent service from order to delivery, was informed every step of the way. Fantastic price for such a high quality product”

Helpful Report

“Order was wrong ordered 3 gutters got 2 ordered 5 joint strips got 2 had to go buy them myself again after paying for them already ..personally I want reimbursed to the tune of £45.00”

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“Every thing was easy from beginning to end id recommend you to everyone.. In fact I'm putting another order in”

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“Every thing was easy from beginning to end id recommend you to everyone.. In fact I'm putting another order in”

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“Do not buy from this company, they claim to have quick delivery times, do not update you with delivery times changing. Bad customer service and won’t own up to their own mistakes. No accountability for poorly run operations. Ordered parts to be delivered during a day booked off work, no updates as to it not being delivered, they are delivering on a day I’m not in and won’t refund me if the items are stolen from my drive due to there delays in delivery. Will take further if items are stolen.”

Helpful Report

“I am disappointed with the service I have received with an order I have placed with yourselves. I have been waiting 10 days for delivery with little to no communication on your part to ascertain were my order is. disappointed to say the least. Delaying my project. its a good job am not a tradesman.”

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“Good service. They proactively contacted me about an inconsistency in my order, allowing me to modify it prior to despatch.”

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“Building Plastics online were top quality. I was told my order would be delivered between 8:30am and 5pm. I contacted them to explain i started work at half 12 so they emailed back confirming my order would be delivered before half 12. It was and the driver was very friendly and helpful.”

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“Very good service. Informed when coming and called me on the day to confirm . Driver delivered as we weren’t home and left where we suggested.”

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“Sent some incorrect parts. Despite emailing 3 times the company failed to respond, which meant I had to buy from another company so I could get the job done and pay twice. I’ll be speaking to credit card company to get a refund. Shocking customer service”

Helpful Report

Hi Michael, I’m truly sorry to hear about your experience with us. It’s concerning that you received incorrect parts and faced challenges with our customer service. We aim to respond promptly, and it’s disappointing to learn that we fell short in your case. Your feedback is invaluable, and we will certainly look into how things went wrong on our end. If you could please email us at customerservices@bpoltd.co.uk with your details, we would like the opportunity to resolve this for you. Thank you for bringing this to our attention. Kind regards, Kathleen Building Plastics Online Ltd.

“Worst online company I have ever dealt with. Placed order then had to chase up as not delivered in expected timescale, wrong and missing item. I have been trying to arrange collection of wrong item since 27th March, I have sent three emails and one online chat.”

Helpful Report

“Extremely Disappointed – Poor Service and Misleading Product Info I ordered 3 laminated window boards, each 5.1m in length, for £236. After waiting 12 days, I was finally informed that they no longer supply 5m lengths – and instead offered 4.1m lengths at the same price, which is completely unreasonable. There was no contact number available to speak with someone directly, and their customer service was unresponsive and unhelpful throughout. This delay not only wasted my time, but also disrupted my schedule and cost me valuable time with my builders. Absolutely unacceptable and unprofessional experience. Avoid this company if you value your time and money. You've been warned.”

Helpful Report

“Perfect service and quality.”

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“Good website and very easy to navigate and find the materials that were needed, the prices are competitive. It was simple to order and a confirmation quickly followed. Delivery time scale was acceptable and the estimated delivery date was in fact the day the material arrived. The delivery driver contacted me to confirm the address and give an ETA of 5 minutes. Delivery guy was very polite and helpful and placed the material exactly where I requested. Very pleased and would highly recommend.”

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“Very efficient service arrived on time”

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“Delivery was meant to be delivered yesterday, never came asked to leave a review a little difficult and disappointing to do so on a no delivery especially when i took a day off work to be available for the items. Now on what looks like a 4-6 week delivery not brilliant customer service.”

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“Fast delivery good prices good products 👍”

Helpful Report

“Great team in Doncaster, helped with my order and collection. Great prices and the same as Eurocell”