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Building Plastics Online Ltd Reviews

4.4 Rating 2,149 Reviews
85 %
of reviewers recommend Building Plastics Online Ltd
Company Reviews Metrics Info
4.4
Based on 2,149 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

Write Your review

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Jack Hurst
Verified Reviewer
“Great products, great price, and great service. Ordered on line and received e mail notification of delivery eta and product arrived as expected.”
Helpful Report
Dear Jack, Thank you for your wonderful 5-star review! We're delighted to hear that you found our products, pricing, and service to your satisfaction. It's fantastic to know that you received timely updates on your delivery and that everything arrived as expected. Your feedback is greatly appreciated, and we look forward to welcoming you back for your future projects! Best regards, Kathleen Building Plastics Online Ltd.
Ken
Verified Reviewer
“Ordered plastic window sills and end caps. Very smooth transaction and some very long pieces of plastic have been delivered safely and in a timely manner.”
Helpful Report
Dear Ken, Thank you for your wonderful 5-star review! We're delighted to know that your transaction went smoothly and that your order was delivered safely and on time. It’s always our goal to ensure that our customers receive their items in perfect condition, especially with longer pieces! Your feedback truly means a lot to us, and we look forward to assisting you with any future needs you may have. Best regards, Kathleen Building Plastics Online Ltd.
Jayne Wragg
Verified Reviewer
“Absolutely delighted with the product and delivery 5*”
Helpful Report
Dear Jayne, Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you're pleased with both the product and the delivery. Your satisfaction is our top priority, and it means a lot to us to receive such positive feedback. We look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Helen
Verified Reviewer
“Composite fence panels are great and a good price. Delivered in super quick time. Can’t fault this company”
Helpful Report
Dear Helen, Thank you for your 5-star review! We're delighted to hear that you love our composite fence panels and found them to be a great price. Quick delivery is something we strive for, and it's wonderful to know we hit the mark! Your positive feedback means the world to us, and we can't wait to assist you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Good service .excellent products .prompt delivery”
Helpful Report
Dear Valued Customer, Thank you for your 5-star review! We're thrilled to hear that you experienced good service and found our products to be excellent. Prompt delivery is something we take pride in, and it’s great to know we met your expectations! We truly appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Howard
Verified Reviewer
“Missing item delivered the next day, well done”
Helpful Report
Dear Howard, Thank you for your 4-star review! We're thrilled to hear that the missing item was delivered to you the very next day. Timely delivery is important to us, and it’s great to know we met your expectations! We appreciate your feedback and hope to see you back with us soon for your future needs. Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Brilliant company,very fast delivery”
Helpful Report
Dear Valued Customer, Thank you for your brilliant 5-star review! We are so glad to hear that you had a fast delivery experience with us. Speed is one of our priorities, and it’s fantastic to know we delivered on that promise! We truly appreciate your feedback and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Lilia Lalova
Verified Reviewer
“I placed an order with this company and, unlike some previous reviews I’ve seen, I did receive my items. However, the delivery process was far from smooth. There was no advance notice, no delivery slot, and no estimated date provided—my order just showed up unexpectedly one morning. I asked few times trough the chat for delivery slot or any date and hour. The items were extremely heavy, and since I wasn’t prepared for the delivery, I had to struggle to move them inside on my own. I reached out to the company for assistance or at least an explanation, but I never received any response. The lack of communication and customer support is incredibly unprofessional. While I did receive everything I ordered, the overall experience was frustrating and inconvenient. A simple notification or tracking update would have made a huge difference. Given the poor service and lack of customer care, I won’t be ordering from them again, regardless of the price.”
Helpful Report
Dear Lilia, Thank you for sharing your experience with us. I’m glad to hear that your items were ultimately delivered, but I sincerely apologize for the inconvenience caused by the delivery process and the lack of communication from our team. We strive to maintain clear communication and provide our customers with the necessary information regarding their deliveries. I completely understand how frustrating it must have been to deal with heavy items without any prior notice or support. Your feedback is invaluable and will certainly be used to help us improve our services. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for your understanding. Kind regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Very helpful staff”
Helpful Report
Dear Valued Customer, Thank you for your wonderful 5-star review! We are delighted to hear that you found our staff to be very helpful. Providing exceptional customer service is our top priority, and it’s great to know our team made a positive impression on you. We truly appreciate your feedback and look forward to assisting you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Steve
Verified Reviewer
“Ordered all ok, requested a delivery date and or contact, but delivery just turs up 3 days early with no warning or contact, not great service.”
Helpful Report
Dear Steve, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your delivery experience was unsatisfactory and arrived earlier than you anticipated without any prior notification. We aim to provide clear communication regarding delivery schedules, and I regret that we fell short in this instance. I appreciate you bringing this to our attention as it allows us to improve our processes and prevent similar issues in the future. If you have any further concerns or if there's anything we can do to assist you, please don’t hesitate to reach out. Thank you for your understanding. Kind regards, Kathleen Building Plastics Online
Steve Gower
Unverified Reviewer
“100% satisfaction with purchase experience. Ordering products was both clear and easy. Great price, and delivery was second to none, very quick. Would highly recommend and will definitely use in future.”
Helpful Report
Dear Steve, Thank you for your incredible 5-star review! We are so pleased to hear that you had a 100% satisfactory experience with us. It’s great to know that you found our ordering process clear and easy, and that our prices and speedy delivery met your expectations. Your recommendation means the world to us, and we can’t wait to have the pleasure of serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Ordered and delivered within 2 day”
Helpful Report
Dear Valued Customer, Thank you for sharing your wonderful 5-star review! We’re thrilled to hear that your order was processed and delivered within just 2 days. Fast service is something we pride ourselves on, and it’s fantastic to know we met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Annalie Cox
Unverified Reviewer
“Delivery was extremely quick. Price was very good. Overall a very good company to deal with.”
Helpful Report
Dear Annalie, Thank you so much for your fantastic 5-star review! We are delighted to hear that you experienced extremely quick delivery and found our prices to be very good. It's always our goal to provide a smooth and satisfying shopping experience, and we’re thrilled to know we achieved that for you. Your kind words mean a lot to us, and we look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Customer service first class. Items ordered were delivered within 24 hours of ordering online. Will definitely be ordering again. Thankyou”
Helpful Report
Dear Customer, Thank you for your 5-star review! We’re thrilled to hear that you received first-class customer service and that your items were delivered promptly within 24 hours. Your satisfaction is our top priority, and we’re so glad to know that we met your expectations. We truly appreciate your kind words and can’t wait to assist you with your future orders! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Prompt delivery & quality product at a great price”
Helpful Report
Dear Customer, Thank you for your outstanding 5-star review! We’re thrilled to know you experienced prompt delivery and received a quality product at a great price. It’s our mission to provide excellent service and value, and it’s fantastic to see that reflected in your experience. We truly appreciate your feedback and look forward to assisting you with your future orders! Best regards, Kathleen Building Plastics Online Ltd.
Dear Customer, Thank you for your amazing 5-star review! We’re delighted to hear that you enjoyed prompt delivery and found our product quality to be top-notch at a great price. Providing excellent service and value is what we strive for, so it’s wonderful to see that reflected in your experience. We sincerely appreciate your feedback and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Rob Coulson
Unverified Reviewer
“Very quick delivery and very good price for their products.have used these people multiple times and will continue to do so.”
Helpful Report
Dear Rob, Thank you for your 5-star review! We’re thrilled to hear that you’ve experienced quick delivery and great prices across multiple orders. Your continued trust in us means a lot, and we’re committed to providing the same level of service each time you shop with us. We truly appreciate your support and look forward to serving you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Dear Rob, Thank you for your fantastic 5-star review! We’re delighted to hear that you've enjoyed quick delivery and competitive pricing on our products. Your loyalty and repeat business mean everything to us, and we’re committed to maintaining the high standards you’ve come to expect. We truly appreciate your kind words and can’t wait to assist you with your next order! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Unverified Reviewer
“Bought two shower wall panels initially and all was good with the delivery and quality. Tradesman said I need a third so ordered a third. The delivery driver arrived asked my mother in law to sign for it before offloading. Was asked to put it where the other panels were stored in workshop but he ignored and placed it meant against a gate in rain and strong winds. When the tradesman was leaving he found the panel had been blown down on to gravel. Trades man came to use it and noticed damage to the panel which meant it was not water tight. I contacted customer services. Told a pod was signed as proof of no damage and also photo taken by delivery driver showed no damaged. Firstly was not signed for before seeing plus damaged was caused by driver not putting it where he was asked and left it unsafe in high winds. No refund or replacement. Awful customer service.”
Helpful Report
Anonymous
Verified Reviewer
“Very plz with the order I got from you and drive very helpful with my stuff”
Helpful Report
Dear Customer, Thank you so much for your 5-star review! We’re delighted to hear that you are very pleased with your order and that our driver was helpful with your items. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Tara
Verified Reviewer
“Fast & efficient service Thank you”
Helpful Report
Dear Tara, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our service fast and efficient. Your satisfaction is very important to us, and we’re glad that we could meet your expectations. We truly appreciate your feedback and look forward to helping you again in the future! Best regards, Kathleen Building Plastics Online Ltd.
Dear Tara, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our service fast and efficient. Your satisfaction is incredibly important to us, and we’re grateful for your kind feedback. We truly appreciate your support and look forward to serving you again soon! Best regards, Kathleen Building Plastics Online Ltd.
Anonymous
Verified Reviewer
“Excellent service from order to delivery On line queries all responded to immediately Would definitely use firm again”
Helpful Report
Dear Customer, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you experienced excellent service from order to delivery, and that your online queries were addressed immediately. It’s our goal to provide a seamless experience, and it’s wonderful to know we have met your expectations. We truly appreciate your kind words and look forward to welcoming you back for your future orders! Best regards, Kathleen Building Plastics Online Ltd.
Building Plastics Online Ltd is rated 4.4 based on 2,149 reviews
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