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Building Plastics Online Ltd Reviews

4.4 Rating 2,189 Reviews
84 %
of reviewers recommend Building Plastics Online Ltd
Company Reviews Metrics Info
4.4
Based on 2,189 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Order No.35178
Verified Reviewer
“I order on 3 June I received a email on 11 June telling me that they would confirm the delivery date between 11and 15 by9am Today is the 16 nothing I send email nothing what going on”
Helpful Report
Vincent
Verified Reviewer
“Ordered nearly four weeks ago loads generic emails no phone lines just American voice when ordered it stated five working days nothing about delay due to virus it’s now nearly four weeks i was given date of 15/16 June have waited in two days and nothing I’m very concerned for my money I should have bought it locally not worth the stress I shall be going trading standards tomorrow”
Helpful Report
GB
Verified Buyer
“UPDATE: After posting this review I finally received a response stating a refund had been issued. And further asking me to ammend/remove my review. 1 month later, refund has not arrived and they're back to ignoring all correspondence. And yes, every week the phoneline has a message saying it is closed for a week due to COVID/catching up with orders. Thats 2 months now they're phone lines have been closed, not a week. Frankly getting beyond a joke now. Caveat Emptor. Original Review: Taken money two weeks ago, haven't delivered, haven't responded to emails, phone line is always closed. I purchased from www .plasticbuildingsupplies. com. Received a status update saying "dispatched" ETA 4th June. Been two weeks now and still no product. Phone lines are closed. Have emailed several times without a response. Have used their web messaging system and again no response. Looking at companies house, they only formed last year. A previous company associated with one of the directors (NWS-UK LTD) liquidated last year after a short time trading. Now VERY concerned.”
Helpful Report
Dear Mr Bansi, We apologise that you feel the way you do regarding your order. Since Covid - 19 we have been inundated with orders which we are currently trying to get orders out of the door ASAP, however you order is for a 7 meter long sheet which our suppliers are struggling to get to you as their vehicles are experiencing difficulties with volumes of orders. This has been unprecedented and we are doing our best to combat delays and get goods to all our valued customers. I appreciate your patience and we understand your frustration but we are currently experiencing a little longer lead times than normal. However, as you have requested a refund we have done this immediately at your request. Many Thanks, Building Plastics Team
Anonymous
Verified Buyer
“Terrible They take your money then spin you along. Generic emails , no one answering phone just an American recorded message & no proper replies just a standard fobbiing off. & pretext they are catching up after Covid . excuses excuses Website changes the date for delays Don’t use waited weeks for nothing no reply or delivery date”
Helpful Report
Dear Karen, We have sorted the order out and is getting delivered tomorrow, we apologise due to the circumstances that deliveries are taking longer than we expect at the moment. I hope this helps. Thank you for your patience. Building Plastics Online Ltd
Stuart
Verified Reviewer
“Excellent service 5 star ordered skirting boards came this morning top quality items and Excellent price will be recommending to friends and family thank you”
Helpful Report
Chantel
Verified Reviewer
“Ordered on the 8th of June for a 1-3 day delivery which the website states. I emailed on the 11th June, 13th June and today 16th to get no response. Their phone lines are disconnected due to covid but they say they respond to emails ASAP. Utter rubbish and the most unreliable company I have ever come across”
Helpful Report
Barry Page
Verified Reviewer
“Order placed on 20th May, now is 15th June. Nothing has arrived, they never answer their phones, no response to my emails, no response to my voicemails. This company is an absolute joke! AVOID LIKE THE PLAGUE!”
Helpful Report
Andrew Kitchen
Verified Reviewer
“Communication terrible, delivery over 3 weeks (I will cut some slack due to shutdown) but when it did arrive it was the wrong size of sheets and the wrong thickness, the paperwork didn't match the delivery or my order the only thing that they got right was they managed to count to 3 and got the right number of sheets. Still waiting for an answer to my online communications and email regarding sorting this mess out....I could be a while. I would recommend anyone thinking of using this company go elsewhere.”
Helpful Report
Anonymous
Verified Reviewer
“My items were ordered end of May .I still have no date or any apologies or when I am likely to get the items .I have been waiting now for three weeks. I cannot get hold of anybody by phone and you seem to ignore my e mails to you No I would not recommend you”
Helpful Report
Stephen
Unverified Reviewer
“Placed order on the 19th of may had a email to say it would be delivered on the 10th of june still haven't received it I have sent them 3 emails to different email addresses and tried calling them and have still had no response”
Helpful Report
Douglas Capon
Unverified Reviewer
“18th May - Order 30479 placed. 4th June - Enquired about delivery and told next day being 5th. I asked to add to order and that was no problem and could be delivered 5th too 5th June - no delivery 8th June - told shortage and delivery now 12th June 12th June only original part of order delivered - depot never received line for additional items I have phoned, no-one ever answers let alone answer my message; I have emailed with no response; I have messaged online and again no response. This despite them claiming to be working over the weekend to clear backlogs. 15 June - I have left a voice message to cancel the balance of the order and claim a refund Their website is good; prices are good; service is non-existent”
Helpful Report
Joseph Williams
Unverified Reviewer
“Excellent my order arrived quicker than I realised.”
Helpful Report
Robert Coleman
Verified Reviewer
“Fantastic service ordered 1st June delivered 9th June even under all the circumstances we are in at the moment received loads of emails to keep me posted and upto speed with my order in my opinion no more could have been done great service and will be recommending to all that needs this material”
Helpful Report
Arran
Verified Reviewer
“I haven't yet received my order, however I wanted to write a review now and stipulate how brilliant Building Plastics Online service actually is. Albeit, I have not spoken with them over the phone, they have remained in constant contact with me (every other day via email) keeping me up to date with what is happening with my order and their plans to speed things up. I.e. closing phone lines and having weekend workers to be more efficient. They aren't obliged to keep us in the loop until the order had been dispatched, yet they have continuously. As a complaint handler for insurance, I understand the difficulty with these particular processes. Building Plastics have been fantastic. *****”
Helpful Report
Joseph Williams
Verified Reviewer
“Excellent well worth using this company, delivered my order without any fuss. The delivery driver was very cautious & helpful.”
Helpful Report
Anonymous
Verified Reviewer
“Thank you for keeping me informed thank you for all your help sandra”
Helpful Report
Kev A
Unverified Reviewer
“Superb service and price. Will definitely be using again thanks”
Helpful Report
Iain
Verified Reviewer
“Great find on tge web. Fantastic quality and price. Thanks”
Helpful Report
Geoff
Unverified Reviewer
“The product is excellent - great communication with Building Plastics - delivery was very prompt - very impressed”
Helpful Report
Craig Campbell
Verified Reviewer
“Great prices, great product, will definitely use again”
Helpful Report
Building Plastics Online Ltd is rated 4.4 based on 2,189 reviews
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