Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,156 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

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“Order# 37808 I ordered on 11th June and received an email on 16th June saying delivery would be on Wed 17th June. The delivery never came, I tried emailing and messaging the company through their website but they did not reply to any of them. Also phoned many times and they never answered once. As they didn't deliver or respond to many attempts at contacting them and after seeing other reviews on here I initiated a charge back with my bank and left a negative review. In reply to your response there was someone at home all day last Thursday but I can also confirm I am available for delivery today. Update. Order was delivered June 25 I am happy with the price and quality of the goods. It is just the communication that let's this company down. If only you would reply emails/phone like you did when I left a review on here I would have been happy and left a good review.”

Helpful Report

Hi Matthew Ruckledge, We have tried to deliver Last Thursday to you but no-one was in to accept the delivery. I have spoken to the depot in Leeds and they have said it was going to be delivered again today so please advise if you are available. Hope this helps clear up any misunderstanding.

“Order #37809 As a very understanding business operator, it would take me a long way to write a negative review about any business. Ordering process - no isse Delivery - Received multiple updates Aftercare Service - the most important part of the process - Awful No replies to emails No one wants to pick up the phone (over 14 day PERIOD!!) False updates via email £400 order has cost me more in re-arranging contractors.”

Helpful Report

“Order 32305, DO NOT ORDER FROM THIS COMPANY, This is the worst communicating company I’ve ever had to deal with, I fully understand the problems occurred with Coronavirus at the moment, I placed my order on 24th May, I received an email stating they’re very busy with a back log and are having staff in over the weekend and won’t be answering the phones, that’s ok I understand that, then communication stopped until I got an email and all it said was, eta, then I got 2 on 11th of June saying you’re items have been dispatched and will be delivered Friday 12th June, excellent I thought, wrong! No delivery arrived and since that day I’ve heard nothing, I’ve emailed or messaged through there website every day, and I’ve not had a single response, I managed to track down the office space they’re working out of and spoke to the lady who they rent it from, she was very helpful and said they are genuine people, this did reassure me but still nothing, so are they genuine or con merchants that take the money and don’t deliver the goods, I’ve noticed the poor reviews on io lately and their responses, the last one was from a Veronica which surely is a made up review? I can’t believe anyone could give them a positive review at the moment, come on guys I’d like a response but what I really want is my cladding, Good morning, I’m responding through here as you don’t respond to emails or the message system on your website, if you had responded it would of been so much easier, this morning 25th June the order turned up, I’ve returned it as I’ve ordered the materials from somewhere else because you never contacted me or returned my phone calls so I had no option to think it’s not coming, unfortunately I received notification after the driver arrived that you’d responded to me on, very strange if of thought it easier by direct email or phone, anyway I’ve already started the process of a chargeback through my bank for a refund again I feel I had no other option as I was hearing nothing, you could speed up the process and just refund my straight away, I won’t be changing my review as requested as I feel this is a true representation of what’s happened, I’ll await a response Order 32305 Paul Thompson”

Helpful Report

Hi Paul, I have spoken to our agent in the area and I simply have not got an answer to why they did not deliver on the day they said they would. However, they have said that they will be with you by 12pm tomorrow. We was under the impression this was all delivered and can only apologise for this. Please accept my sincere apologies. I can confirm we are not "CON ARTISTS" and ou reviews are genuine and were pretty good until the Global Pandemice which has taken its toll on our business and we have had to change quickly the way we do things. I hope this helps you understand a little more.

“I placed an order on may 23rd and it still hasn't been delivered, I've emailed asking for a refund and had no reply. Waste of time and money.”

Helpful Report

“Placed order. Received email saying delivery on 15 June. No delivery arrived. Every email been ignored. No contact. No answer on phone. No answer from emails. Took me to leave review for contact to be made. Now spoken to delivery company only now as contact info provided who were absolutely 100% more than helpful.”

Helpful Report

“company is responding to emails they seem to be extremely busy with the worldwide pandemic but are responding.”

Helpful Report

Hi Peter, I have spoken to the Hayes depot and they are struggling and down to one van and driver, they will be out with your order today and this will be around dinner time. I assure you the company is not a CON as you have stated and we are just extremely busy and as stated on the website deliveries are taking slightly longer than we would like. As for not answering emails, We was actually dealing in replying to you from the email you sent at 9:21 am as we have only been open 21 minutes and then in the meantime you posted this review. I hope this has sorted things for you and I would like to just let you know that we do state heavily not to arrange any trades to carry out works until we have delivered and you have checked your order. I hope this helps, thank you for your patience and valued custom. Building Plastics Online Ltd

“Ordered 25th May, still no idea when delivery will be. Emailed numerous times, called numerous times with NO response. In your introduction you offer fast delivery service, great customer service, prompt delivery and responsive service - you have offered me NONE OF THESE!”

Helpful Report

“I order on 3 June I received a email on 11 June telling me that they would confirm the delivery date between 11and 15 by9am Today is the 16 nothing I send email nothing what going on”

Helpful Report

“Ordered nearly four weeks ago loads generic emails no phone lines just American voice when ordered it stated five working days nothing about delay due to virus it’s now nearly four weeks i was given date of 15/16 June have waited in two days and nothing I’m very concerned for my money I should have bought it locally not worth the stress I shall be going trading standards tomorrow”

Helpful Report

“UPDATE: After posting this review I finally received a response stating a refund had been issued. And further asking me to ammend/remove my review. 1 month later, refund has not arrived and they're back to ignoring all correspondence. And yes, every week the phoneline has a message saying it is closed for a week due to COVID/catching up with orders. Thats 2 months now they're phone lines have been closed, not a week. Frankly getting beyond a joke now. Caveat Emptor. Original Review: Taken money two weeks ago, haven't delivered, haven't responded to emails, phone line is always closed. I purchased from www .plasticbuildingsupplies. com. Received a status update saying "dispatched" ETA 4th June. Been two weeks now and still no product. Phone lines are closed. Have emailed several times without a response. Have used their web messaging system and again no response. Looking at companies house, they only formed last year. A previous company associated with one of the directors (NWS-UK LTD) liquidated last year after a short time trading. Now VERY concerned.”

Helpful Report

Dear Mr Bansi, We apologise that you feel the way you do regarding your order. Since Covid - 19 we have been inundated with orders which we are currently trying to get orders out of the door ASAP, however you order is for a 7 meter long sheet which our suppliers are struggling to get to you as their vehicles are experiencing difficulties with volumes of orders. This has been unprecedented and we are doing our best to combat delays and get goods to all our valued customers. I appreciate your patience and we understand your frustration but we are currently experiencing a little longer lead times than normal. However, as you have requested a refund we have done this immediately at your request. Many Thanks, Building Plastics Team

“Terrible They take your money then spin you along. Generic emails , no one answering phone just an American recorded message & no proper replies just a standard fobbiing off. & pretext they are catching up after Covid . excuses excuses Website changes the date for delays Don’t use waited weeks for nothing no reply or delivery date”

Helpful Report

Dear Karen, We have sorted the order out and is getting delivered tomorrow, we apologise due to the circumstances that deliveries are taking longer than we expect at the moment. I hope this helps. Thank you for your patience. Building Plastics Online Ltd

“Excellent service 5 star ordered skirting boards came this morning top quality items and Excellent price will be recommending to friends and family thank you”

Helpful Report

“Ordered on the 8th of June for a 1-3 day delivery which the website states. I emailed on the 11th June, 13th June and today 16th to get no response. Their phone lines are disconnected due to covid but they say they respond to emails ASAP. Utter rubbish and the most unreliable company I have ever come across”

Helpful Report

“Order placed on 20th May, now is 15th June. Nothing has arrived, they never answer their phones, no response to my emails, no response to my voicemails. This company is an absolute joke! AVOID LIKE THE PLAGUE!”

Helpful Report

“Communication terrible, delivery over 3 weeks (I will cut some slack due to shutdown) but when it did arrive it was the wrong size of sheets and the wrong thickness, the paperwork didn't match the delivery or my order the only thing that they got right was they managed to count to 3 and got the right number of sheets. Still waiting for an answer to my online communications and email regarding sorting this mess out....I could be a while. I would recommend anyone thinking of using this company go elsewhere.”

Helpful Report

“My items were ordered end of May .I still have no date or any apologies or when I am likely to get the items .I have been waiting now for three weeks. I cannot get hold of anybody by phone and you seem to ignore my e mails to you No I would not recommend you”

Helpful Report

“Placed order on the 19th of may had a email to say it would be delivered on the 10th of june still haven't received it I have sent them 3 emails to different email addresses and tried calling them and have still had no response”

Helpful Report

“18th May - Order 30479 placed. 4th June - Enquired about delivery and told next day being 5th. I asked to add to order and that was no problem and could be delivered 5th too 5th June - no delivery 8th June - told shortage and delivery now 12th June 12th June only original part of order delivered - depot never received line for additional items I have phoned, no-one ever answers let alone answer my message; I have emailed with no response; I have messaged online and again no response. This despite them claiming to be working over the weekend to clear backlogs. 15 June - I have left a voice message to cancel the balance of the order and claim a refund Their website is good; prices are good; service is non-existent”

Helpful Report

“Excellent my order arrived quicker than I realised.”

Helpful Report

“Fantastic service ordered 1st June delivered 9th June even under all the circumstances we are in at the moment received loads of emails to keep me posted and upto speed with my order in my opinion no more could have been done great service and will be recommending to all that needs this material”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,156 reviews