Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,189 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,189 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of using Building Plastics Online. I have used BPO before without any issues but this last order I now regret placing. Firstly, although they advertise PayPal as a payment method, this wasn't available at point of pay only WorldPay which is not the same. I received an order acknowledgement email with an ETA of 27/07/20. It still hadn't arrived a week after this. After trying numerous times to contact BPO I finally got through. They returned the call to tell me it would arrive the next day, Wednesday. It still didn't and as I found out that the order was coming directly from my local Eurocell store. I called Eurocell directly later that afternoon. They said it was on the lorry but would be delivered the following day, Thursday. As it still hadn't arrived by mid afternoon and couldn't get an answer on the phone I got in my car and went to Eurocell. I got an apology but was shocked when they said they couldn't deliver it as BPO hadn't paid them. Apparently this has happened before with this company. I was desperate for my order so I tried to call but after waiting 10 minutes listening to a recorded message saying "my call will be answered shortly", I emailed BPO asking them to call or email me by midday on the Friday or I would cancel the order. I didn't hear from them so I cancelled with BPO and paid Eurocell myself. They kindly gave me a good rate but I am waiting to see if BPO honour their 30 day refund guarantee. I'm not holding my breath as it's been 13 days since I cancelled and I still haven't heard back from them. I'll probably end up having to go to the small claims court. Pandemic or not, this is no way to run a business. I don't even think that they hold any stock but sell other peoples products. They are nearly impossible to contact. You are better off going directly to the main supplier and negotiating a rate for yourself.”

Helpful Report

Hi Paul, Sorry for the service you have received. We were constantly trying to get the order dispatched from the depot along with several other orders they have for ourselves. I can honestly say we have issues with this depot and the fact that your order was not delivered was simply down to the inept attitude of the staff in this depot. I can confirm that the refund has been processed at your request. I hope you understand due to the current climate that we are extremely busy and the phone lines do take a while to answer. Many Thanks, Building Plastics Online Ltd

“Quick and efficient.”

Helpful Report

“Ordered cladding on 22/07/20, was sent email saying delivery will be week commencing 27/07/20, nothing turned up! Sent numerous email but they won't reply and they don't answer the phone ever! Disgusting customer service! They have basically stole my money!”

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“All as described, kept me well informed and a very pleasant, helpful delivery driver!!”

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“The products and price are all fine. The customer service and communication is very poor. Left a message about my order to change it. This was ignored resulting in wrong product profile being delivered. Have tried phoning but get no answer and cannot leave a message. Have left two further messages on the online system with no response to date. Have now sent an email...lets see if that gets a response?”

Helpful Report

“Really competitive prices backed by fast delivery service”

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“easy ordering and quick delivery, value for money”

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“Quick efficient service delivered when they said they would will definitely use them again.”

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“Easy to use website, great prices and fast delivery. All you want from a company.”

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“Very quick delivery and very good materials, definitely recommend this company.”

Helpful Report

“Iv used building plastics online couple times now mainly because they are the cheapest around however every time I have experienced the worst customer service ever. Orders been delivered with parts missing, then my last order which was placed and said a 5 day lead delivery time was exepected actually took them under a month. You won’t be able to get through to them via their contact number as they just don’t answer, but luckily I had direct number through to one of their managers who basically kept saying it’s coming tomorrow. These delays cost me hundreds and they didn’t even offer a discount (which when your spending thousands with them routinely you would expect to be a given) instead they offered full refund knowing I wouldn’t of been able accept because I wouldn’t be able to get a new delivery sooner. Overall they are cheap but they are that bad Iv changed supplier and now use claddingwarehouse.com who are only slightly more the cost but they will go out of their way to deliver. Iv you don’t mind waiting till when ever they feel like delivering your incorrect order then these are the guys other wise go els where.”

Helpful Report

“This seems a familiar tale. I ordered over £100 worth of skirting in May and was informed a couple of weeks later that it had been dispatched. The delivery never arrived. I have emailed numerous times and tried live chat and phoned countless times but have never had a reply. I have requested a refund but still have had no reply. To make matters worse, judging by other reviews that customers who have ordered long after me have had deliveries of the orders. I do not believe that someone at the company would not have had time in 3 months to organize my delivery or refund. I have never given a review before but then again I have never bought from a company with total lack of customer service. It looks like i will have to try to recover my money somehow. I would have to say avoid this company at all costs.”

Helpful Report

“excellent service”

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“Order: 48303. A joke of a company. No communication. Recieved a email clearly stating delivery today (28th) nothing. I wish I had read the reviews before ordering. As other reviews state, no response to emails or answering their calls. If a company cannot deliver on the day it states then don't give a date! Also for a company to blatantly ignore customer speaks volumes.”

Helpful Report

“No customer services! I ordered £115 worth of plastic skirting on 14th July and was told it would be delivered on 21st July which was a Tuesday. I had to take a day off work and travel 200 mile back to my home address to await delivery, to which it did not come. I tried calling but it told to use the chat which was never available I emailed 3/4 times using the message service and direct address with no reply at all. Thursday 24th July I get a phone call off a delivery driver asking if I was in because he has they order. I was In work as I am in the military and can not just drop everything and drive 200 back or get anyone to meet the driver at the drop of a hat at 1300 on a weekday, so it was left out side. I had get my mam to drive 30 mile to put it in the house when she finished work. I also lost money paying for a fitter to come round on the Wednesday. And have re booked him. No notification to the order not coming on the Tuesday and coming on a Thursday. Wouldn’t order from them again. Too unreliable. Steve”

Helpful Report

“I would like to thank all the staff employees & directors for there help during these difficult times due to covid 19. My order was delayed due to covid 19 restrictions & lockdown but the company pulled out all the stops to complete my order. I would like to thank them for all there help through these difficult times 5 star customer service Many thanks Andy”

Helpful Report

“Order placed on the 10th May 2020, since the order was placed i have spent 4-5 times on the phone on hold for 30minutes plus trying to chase a refund from the order, i have recieved lots of automated emails on my order update......but none of my refund which was agreed by Lewis on May 27th @16:33pm....... So far i have sent 19 e-mails with only 1 reply the one mentioned above....Online chat never gets a responss and after sitting idle for 1-2 hours it resets itself. I really would think twice about this company they maybe cheap, but is it worth the risk....Whilst i also accept they have been suffering from the pandemic, surely refunds and customer satisfaction on this side is the easiest part to resolve......? Order Number 28937”

Helpful Report

“We purchased an item from Building Plastics Online, due to delays and lack of contact we cancelled our order. We received confirmation of our cancellation and were told we would receive our refund shortly. It has now been a few weeks and we have not received a refund. We cannot speak to them because they are not answering the phone and their online chat no longer exists. We have tried emailing numerous times but have not received a response. Currently they have our money and won't respond to us. I would not recommend purchasing from Building Plastics Online until they sort out their customer service. Our order number is 37252”

Helpful Report

“Order: 38785 Order was made on the 14th of June, 3 weeks later I was given a delivery day, the 6th of July. Of course there has been no sight or sound of this delivery and despite using the live chat, sending messages, there has been no response whatsoever also phone calls are of no use because the calls are not answered. This is completely unacceptable and tantamount to theft if orders are taken without any intention of sending the items. I want my order cancelled and a full refund sent back to my account at the earliest opportunity.”

Helpful Report

“Well do not know where to start. I have made an order, was promised to receive it after a week it is now much longer and I still waiting for this order. I have tried ringing the company and they say they have closed the telephone line and to use live chat. Live chat is also closed. I have emailed about 6 or 7 times and no communication from them. I will avoid this company in the future if they are still in business as for now there is no communication from them. I have had to pay of an outside person who was going to do the fitting for me but I haven't got the goods to get it fit. I really do not understand how anyone can conduct business like this. I will have to now contact my credit card to get a chargeback. Never again sorry”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,189 reviews