Building Plastics Online Ltd Reviews

4.1 Rating 389 Reviews
75 %
of reviewers recommend Building Plastics Online Ltd
4.1
Based on 389 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.7 out of 5
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Did not receive full order And no communication to say why
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I was very satisfied with the Fascia Board I bought. Wide range of products available. Understandably in these difficult times delivery time was a little extended. But was able to get an update from the customer services team.
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Exactly what a ordered in a timely manner and couldn’t get it cheaper local Will defo use again
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Prompt. As ordered and a good price. Very slight damage to the corner of one sheet but it will be cut off anyway.
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Awful experience! The fact that they didn’t deliver the correct amount of items on the order wasn’t the problem, these things happen. It was the absolute lack of communication, I have literally just been ignored and left in the dark as to where my length of fascias is. Even now a week after delivery I still have had no acknowledgment what so ever, Completely lacking in customer service 👍🏻
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Excellent service
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Great transaction, fast delivery, thank you.
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Excellent product. Very pleased when it eventually arrived. I understand the problems with covid but it took 6 weeks to get delivered. First e mail after ordering on the 31st august told me the eta was 15th September. That came and went. Numerous phone messages left and e mails sent with no response. I eventually asked pay pal for a refund and I received my order within a week! Caused me lots of problems with workmen and decorators.
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Excellent thank you
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Thank you from Building Plastics Online, and for your 5 Star review.
The products are excellent but there seems to be issues on sending out the correct items and quantities. My first order was 100mm skirting but was sent 150mm internal corners, which I was able to cut to size. My second order was for a pack of 10 jointing blocks and I received 1 block? So there is an issue on picking the correct item and quantity.
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very good quality and fast deliverys!
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Thank you from Building Plastics Online and I am happy to hear that you rated our service as 5 Stars
Had to order extra to my original order, 1 piece arrived but i had to chase up the other item. The person i delt with on the phone was very helpful but i had to cancel my fitter and arrange a later date. Notbimpressed as i had to pay £24 delivery charge !!!
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Thank you for your review, My Name is Kathleen and I am the Customer Service Liaison here at Building Plastics Online, I'm sorry to hear about your disappointment, If you would like to e-mail me on customerservices@bpoltd.co.uk and mark if for my attention. I will look further in to your order. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. Kind regards Kathleen.
Arrived damaged
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Dear Mr Clarke Thank you for your review My name is Kathleen Booth and I am the Customer Service Liaison at Building Plastics Online. I am sorry to hear that your order arrived damaged. If you would like to e-mail me at customerserives@bpoltd.co.uk at your earliest convenience. Kind regards Kathleen Booth
Strange company - sells Eurocell products cheaper than Eurocell but then a Eurocell van delivered the goods. There were some bits missing (out of stock). They are a nightmare to get hold of so in the end I rang the Eurocell branch that made the delivery and they told me the missing bits had arrived, so I popped down and collected them... No complaints here - the price was very good and I got all the bits very quickly so all was good in the end...
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Very happy with the service. As to be expected in the current climate, there were some logistical problems with the delivery. All were overcome with the assistance of the ever helpful Callum. Good product at a good price as well. Would recommend.
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Excellent prices and quick delivery. I'll be buying more in future.
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Good quick service great items good company
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I would not use this company again as when you have a problem there is no one to speak to.
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Selecting and ordering was simple. Delivery was efficient. This is a 5 Star product and I have only marked it down to 4 because I felt that it is quite expensive, but it looks great and was easy to put up and cut to size and shape.
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I received items in good condition and in the time specified.Communications were very good.
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Building Plastics Online Ltd is rated 4.06 based on 389 reviews