“The procedure to enter the facility is not made clear.
Had prepaid but had to take a ticket for boom to enter.
When leaving, I had to enter the same ticket and was presented with a screen requesting payment.
Pressed assistance button and issue was easily and speedily resolve.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Perfect parking. Couldn’t fault anything. Small wait for the bus but the driver was very helpful and friendly and a credit to the company Will definitely use again.”
“The parking itself was fine. However, we couldn’t find the correct car park because we followed the signs for Plane Parking, as stated on our documentation.
After around fifteen minutes of driving around in confusion and frustration, we eventually discovered that we should be parking in the long stay car park… not the Plane Parking car park.
It wasn’t a good start to our holiday.
I feel that it should be made clearer that the long stay car park is the destination.
Otherwise the parking was good.”
“Plenty of spaces and the shuttle bus arrived really quickly going both directions. Definitely need to rely on it if you have cases.
There was an error upon trying to exit the carpark hence not 5 stars.”
“Second time using the service. Changed my number car so different number plate and received an email to press button at barrier and speak through the intercom. Absolutely no issue at all. Also, excellent bus service to and from terminal. Very reasonable rates for our two week vacation. Would recommend and definately use next time we fly from Edinburgh.”
“I really liked it, the bus transfer was great when we were going, but coming back we have to wait for about 30 minutes at the bus stop and I have a 8 years old son who was tired a felling cold. If you can improve the return that would be great.”
“Actually my car was out of action soI tried to cancel on the 7t hand 8th but your phon number was wrong,
I had now way to contact you , so I'm out of pocket, was luck there was a bus service”
Thank you for your review.
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
Please note you can cancel your booking online via the manage my booking section up to 24 hours before your booking is due to start.
Kind regards,
Customer Support Team
“The only issue I found was that adding additional days to the booking was difficult and won't allow you to add had to rebook, which caused a problem when leaving”
