“This was our 1st time using this service and we ll Definitely be using again. What a relief to just drop the car and go. The staff were amazing as I'm not very good with technology and they helped me go through it . Returning was so easy. Scan, press, drawer opened and off we went.”
“The car park was full. I think I found the very last space on the top floor.
The ANPR system always fails to recognise my plate at exit. This results in a demand for payment on the screen (£150 this time) and the customer service person on the call button is always very abrupt when I ask to be let out.
The purchase experience encourages me to buy fast track security but it is included within the price. I now realise this and you have refunded me. This needs to be clearly stated at purchase.
Other wise, it’s a car park.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Absolutely amazing , right in front of the terminal . Welcomed by friendly staff with a very quick and sufficient service. Would highly recommend. Give 5 stars as you don’t get any better than this. On the journey from airport to collect car I would recommend more sign posts as I got lost twice on way back due to this .”
“Found a space and bus came very quickly. After our holiday we had a problem with the ticket. This was solved quickly and efficiently by one of PP team. Would def use again.”
“Found car park without problem. Plenty of spaces and bus arrived within 10 minutes, straight to airport. Same on return not long to wait for bus return to car park.”
“I would recommend Plane Parking. It was so convenient to the airport and the drivers were very helpful and pleasant both going to and returning from the airport. We normally use the multi-storey parking but will be using Plane Parking in future.”
“We use Plane Parking everytime we travel the Fastpark option is excellent value and the staff are great really helpful, courteous, friendly and someone always on hand to help if required. Great service”
“Car park easy to find, short wait for the bus to pick us up at the car park but they are every 10 minutes, friendly drivers on both occasions we used this car park. The drop off and pick up points for the bus are just a short walk to the main entrance of the airport.”
“Not much to say, easy to find and park up.A week later we walked from the terminal for about 10 minutes and collected the car. All as advertised and paid for”
Thank you for your review. If you do require an extension to a booking that is already active you should make a new booking that commences when your current one ends. If you have your new booking reference to hand when you return and press the intercom a member of the car parking team will be able to assist you.
Kind regards,
Customer Support Team
“I have used Plane Parking for a good number of years and was always happy with the price and service.
However, in September I booked the car in for a week and was totally shocked by the price.
I don't understand how the price increase can be justified.
No one was available to speak to when I called to query this.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Arrived @2.30 am to be told no busses we’re running & on our return to check out asked us for £535.00 after an argument with one of your staff we were told we were in the wrong car park. Angry was an understatement on my experience.I will be looking for a discount on my next stay with you!!”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The parking was very easy to find and get to good service easy to park and find a space bus service was good driver was good and gave us a hand with out bags as my wife is not goo on her feet and walks with a stick would definitely recommend and use again many thank is would be good if they gave a discount too use next year when I go on Holiday ,,”
“Easy access, plenty spaces and very regular buses to terminal. Had problems leaving car park said we were due over £300 for two weeks which had already been prepaid. Pressed assistance button and problem was rectified shortly afterwards. Would definitely use again.”
