“Excellent service parked the car bud was there within 2 minutes starlight to airport. On our return waited around 10 minutes, driver loaded all our cases and clubs for us. Really nice lad, picked up car and easy exit.”
“Whilst parking was good value for money did not think much about bus driver on the way back late Friday night we were a party of 5 females, 2 of them children with 5 suitcases and hand luggage. There was also elderly and people with very young children on board. No assistance was offered at all. Luggage rack could have taken at least 8 more cases if loaded properly.instead luggage was left unsafely on the floor. My partner moved some cases around in the racks to make space.
3 of us are professional bus drivers so understand about safety. I had a tip ready for your driver which he didn't get due to his unhelpfulness”
Thank you for your review.
We expect every visitor to Edinburgh to be treated with respect. This means our staff being professional, helpful and polite at all times.
I would like to apologise and I will pass this over to the relevant team.
Kind regards,
Customer Support Team
“Excellent experience.
Faultless, seamless, good location & regular bus, back & forth.
Special mention to the bus driver.
Helps with any questions, assists with luggage, and cheerful & friendly.”
“Edinburgh Airport - Having broken my leg and my wife having to carry all the luggage, we didn’t feel the drivers were very helpful, and didn’t offer my wife assistance.
The bus drop off point for Plane Parking at the east end of airport is further away from airport terminus building. Other parking providers provide a stop off at the terminus door, at the west end, which would have been helpful when it was raining and I was on crutches.
When returning, the bus driver didn’t suggest dropping us off at our car which was about 120m from the stop, which would have helped considerably.
Not very impressed. Sorry, but unlikely to use your service again. I think your drivers could benefit from gaining some interpersonal skills training, and learn to read and respond to the situation.”
Thank you for your review.
We expect every visitor to Edinburgh to be treated with respect. This means our staff being professional, helpful and polite at all times,
I would like to apologise and I will pass this over to the relevant team.
Kind regards,
Customer Support Team
“Very easy to find on site, number plate recognition parked easily and boarded shuttle bus. Friendly drivers and picked up within minutes of arrivals.
Great prices”
“I liked the service I got, but I don't understand it is not possible to alter a booking when a flight is delayed a lot. On the way out my flight was delayed by 48 hours, so I needed to return 24 hours later than planned. The extension meant I had to make a new, additional booking for the remaining 24 hours, which cost me £16,95, whereas the whole booking for 8 days only cost me £44. Given the fact that you are an airport car park and you want to know the flight number, I think there should be a way to alter a booking after the 24 hours before the booking starts. I tried to contact you, but none of the numbers given worked and the message I sent via facebook was not picked up. Apart from the costs it also caused me unnecessary stress. This might mean I will look for alternative parking next time, which is a shame because otherwise I was happy.”
