“Was a bit of a trek to get there ,the shuttle bus service was not there when I dropped off the car,on return there is no sign to where to pick up the shuttle,and it drives past you”
Thank you for your review.
It is my understanding that the shuttle bus runs from the plane parking car park 24 hours a day every 12 minutes.
Kind regards,
Customer Support Team
“A huge car park on the edge of the airport beside the staff car parking area. It was well signposted and easy to get to. I was able to find a space with ease and did not have to wait long for the bus to take us to the terminal. The same on the way back which was great after a long overnight flight. The only negative was the ticket machine on exit did not recognise my prepaid ticket and asked for £170, I nearly had a heart attack! However, quickly and easily resolved by pressing the assist button on the Mach and was swiftly sorted out by very helpful staff member. Thanks for that and it wouldn’t put me off using the car park again.”
“On arrival to Plane Parking Endinburgh on the 19th March only to discover it was closed,,then met by a staff woman ( with not a nice attitude may i add) to be told it was closed and to go to the long stay parking.She told us we should have received an email..which we did not.When we asked directions she just said round to the right.Now we are not familour with this area.Very disapointed with this service.”
Thank you for your review.
I can see that booked into the Terminal car park and I can confirm that this car park is open and operational. For future reference I would encourage you to view your booking confirmation before travelling as it this includes the directions to your chosen car park as it sounds like you may have attempted to enter Plane Parking which was non-operational on your date of travel.
Kind regards,
Customer Support Team
“Arrived to find car park closed ( two couples, two cars) had to hang about in freezing cold to finally be instructed to attend long stay car park. Had to walk with two suitcases each to terminal as no transfer bus available. Not a great start to our holiday. On return had long walk again to retrieve cars.”
Thank you for your review.
I can see that you booked into our Terminal car park and I can confirm that this car park is open and operational. For future reference, the directions for the car park can be found on your booking confirmation.
Kind regards,
Customer Support Team
“We were very happy with the service of parking at Edinburgh Airport. Every was fine on our return . The price was fair. The key drop off was superb as well as collecting it.”
Thank you for your review.
If you think you have been incorrectly charged, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I paid in full online. At 3am in the morning, after scraping ice off our car, we went to the barrier to exit. My husband who is deaf was driving.
He put the ticket in the machine, expecting the barrier to lift, but NO!!
Machine
indicated we owed you £250!! He tried the ticket 3 times with the same outcome.
I had to get out of the car, as my husband couldn't hear the tannoy on the machine.
Thank goodness it wasn't at a peak time....!
Someone over the tannoy managed to sort the problem out.
Not a great experience!!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very easy to find and right next to airport it’s a 2 minute walk . You get your ticket as you enter and put it in the machine at exit and you’re on your way home . Will definitely be using it again fantastic place to park. No problem at all .”
“Easy to use. Best price I found on-line. Lost my ticket when I was leaving but was o problem and no hassle. Bus was quick. Driverfriendly. I will use again.”
